Ipod still not working

Hi. I asked a question earlier because my Ipod is not responding. I restored it and when it said prossesing data or something like that I clicked devises and then I think I stopped the prossesing data thing. My ipod still will not turn on. Im very frustrated and it took 2 hours to restore. My waranty is still good. If I do get another Ipod from this website, do I have to pay for it since I have a waranty? Do I need to take my Ipod to the Apple store? Thanks for your help.
Ipod Touch, 4g, 8gb, 9 months old

As long as it's a legit site and you didn't get it from someone on eBay, you can take it to the apple store, but you may have to prove where you got the product from. I bought my phone from orange website, but I got it replaced in the apple store, so you should be good on that, but just phone the company you bought it from and ask them about it first, they may replace or advise you to go to apple. Good luck.

Similar Messages

  • Replacement iPod - Still Not Working

    Last week I sent my 30GB to Apple for service (after having it only a month) and I recieved my replacement yesterday, but I'm still having issues.
    When I first got it home, it hooked up to iTunes and my laptop just fine, but then it stopped transferring songs and I got errors and I had to restore it.
    Since I restored it last, I cannot get it connected to the computer properly. iTunes does not recognize it and when I hook it up to the installer, it says "Initializing..." and just sits there forever, doing nothing. A few times it's told me to restart the computer, which I've done, and then it went back to the "Initializing..." I also tried it in data mode, and still nothing. I have tried uninstalling and reinstalling iTunes and the iPod updater (both the 2006-03-23 update and the old 2006-01-10) and I have been all over the website and I have tried ALL of Apple's suggestions. I tried hooking it up to another computer - a desktop - and it wouldn't work there, either, which leads me to believe that it's the iPod and not the computer.
    It's bad enough that I had to get a month-old iPod replaced, but now the new one won't work, either. I'm very frustrated. Anyone have any suggestions?? I'm about to just send it back to Apple again....
    HP   Windows XP   30GB White

    Nevermind...
    I finally called customer service and the guy was very helpful but nothing he had me do worked, so I'm sending it to Apple... AGAIN!
    I'm my third iPod doesn't work either, I will be very upset. Hopefully the third time will be the charm.

  • New iPod still not working

    I went to the Apple store and they gave me a new iPod which worked for a little until it stopped connecting to iTunes. The message says "The software required for communicating with the iPod is not installed correctly. Please reinstall iTunes to install the iPod's software."
    I uninstalled iTunes but now when I try to install iTunes an error message comes up. What do I do now?

    Try to uninstall the iPod Updater and iTunes using the add/removal software, then download the latest iTunes and iPod updater from apple.com. Install both of them, then open ipod updater, wait and until you are asked to plug your iPod with the computer, then connect it and click Restore.

  • IPOD STILL NOT WORKING EVEN AFTER SERVICE

    Hi,
    I can't belive this. I sent my ipod off for service because my ipod had a problem with its battery. The ipod would cut off when the indicator showed 1/2 full this happened about an hour into play. Yes the battery life was only about an hour.
    So when i got it back I was so glad but I've just been using it and the problem still persists. I have tried the battery test and the ipod fails this test.
    I cannot understand why apple has sent me my ipod back unchanged. I paid £180 for my first generation mini and at the moment it is almost useless as I have to constantly charge the battery up.
    Can anyone give me some advise??? Thank You For Your Time

    Did you get an email adress or phone numer for someone to complain too? I got 2 ipods. One broke sometime ago and we go a replacment and now both of them are broken. (Its not my PC, I use a Sony MP3 and it works fine). It is the lack of customer service that is bugging me. I have been trying to call Apple or an Apple store for days. Totally rubbish. My daughter threw her ipod out today!!! If you get a UK phone number or amail address please let me know. Cheers

  • Repaired ipod still not working, failure code 117

    My 5th Generation iPod has been freezing for the passed few months so about a month ago, I sent it in for repair. The iPod came back with a letter saying that there was nothing wrong with it. The AppleCare had expired before I got it back from Apple and when I received it, it was still freezing frequently. I have reset and restored it numerous times before sending it in and after I got it back. When I try turning it on, all I get is an Apple on the screen. I googled this issue and I found something saying that I should try holding menu and center and then menu and previous to get it to go into diagnostics. When I run the automatic diagnostics, I get a message saying:
    "Failure code: 117 with 14 fails"
    The site I was reading doesn't actually say what the error codes mean. Do you guys have any suggestions.

    My 5th Generation iPod has been freezing for the passed few months so about a month ago, I sent it in for repair. The iPod came back with a letter saying that there was nothing wrong with it. The AppleCare had expired before I got it back from Apple and when I received it, it was still freezing frequently. I have reset and restored it numerous times before sending it in and after I got it back. When I try turning it on, all I get is an Apple on the screen. I googled this issue and I found something saying that I should try holding menu and center and then menu and previous to get it to go into diagnostics. When I run the automatic diagnostics, I get a message saying:
    "Failure code: 117 with 14 fails"
    The site I was reading doesn't actually say what the error codes mean. Do you guys have any suggestions.

  • I have restored my ipod nano 2nd generation but its still not working

    i have reset my ipod and restored it but it is still not working. i have connected to itunes and it has loaded some music onto it but though the light comes on you cannot see anything else on the screen. any suggestions would be appreciated

    It might be a good idea to let the iPod's battery fully drain. Then charge it back up and restore it once more in iTunes.
    Otherwise, it's likely a hardware issue with the iPod's LCD display, meaning you'll need to take or send your iPod in for service either via Apple or a third party repair service. Here is Apple's repair pricing.
    http://www.apple.com/support/ipod/service/prices/
    Note that they don't actually repair the device, but exchange it for one of the same generation, model, and capacity.  A third party service will actually replace the damage part for a little less.  Google "iPod screen repair" and you should get a number of results to work with.
    B-rock

  • My ipod touch 4th gen home button has stopped working i have taken of the screen and tried pushing the button underneath and still not working please help

    my ipod touch 4th gen home button has stopped working i have taken of the screen and tried pushing the button underneath and still not working please help

    Try a reset:
    Hold the Sleep and Home button down until you see the Apple logo.

  • When connecting my ipod nano (5 gen) I get an error messege saying that it was recognized but not properly. Ive tried everything the support site says and it still not working. What do I do now?

    When connecting my ipod nano (5th gen) I get an error messege saying that it was recognized but not propperly. I treid everything that the support site said to do but it still not working. What do I do no?

    This came from another thread, but worked for me.  Problem is with newest iTunes 4.62.  Unistall iTunes, as well as its helper programs (Apple Application Support, Apple Mobile Divice Support, and Apple Software Update).  Reboot, and reinstall iTunes.  It will reinstall all the other ones and you should be able to connect your nano.  Good luck.

  • My iPod nano 6G stop working suddenly; After i reset it and even afetr put it in "stand by" mode by accessing deagnostic mode, it is still not working; Now i can access it sometimes (the main screen), but is not playing and is too slow. How can i fix it

    My iPod nano 6G stop working suddenly; After i reset it and even afetr put it in "stand by" mode by accessing deagnostic mode, it is still not working; Now i can access it sometimes (the main screen), but is not playing and is too slow. How can i fix it

    If you do not find a solution in the iPod nano (6th generation) - User Guide, suggest that you call AppleCare if still under warranty or take a trip to your local Apple Store or AASP.

  • I downloaded the pokemon yellow version app for my ipod touch more than a month ago and it is still not working.  It has not worked for anybody who bought it.  How can I get my money back?

    I downloaded the pokemon yellow version app for my ipod touch more than a month ago and it is still not working.  It has not worked for anybody who bought it. Why is it off of the app store now and how do I get my money back?

    That message is usually due to a bad cable.
    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    If you can’t charge your iPhone, iPad, or iPod touch
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod               
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar
    or send it in to Apple. See:     
    Service Answer Center - iPod

  • Jst got a iphone 4s and my itunes is not picking it up at all i have tried many things from the internet but still not working

    Please help ... Stressed new iphone user!!!!!!!!!! lol.
    i got a new iphone 4s on friday, people told me i needed to connect this to the itunes asap.
    i have had a ipod for 4 years and had no problem connecting to itunes before.
    at first my computer would not find the iphone so i looked up tips from apple and other internet sources ... after deleting temp files my computer picked up my iphone but itunes didnt... i kept getting a pop up when going on to itunes saying "this iphone cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install itunes again.
    So i did i did this serveral times and the pop still keeps coming up and everytime i reinstall itunes i have to delete temp files for my computer to pick my iphone up. i contacted apple and an adviser sent me a link to follow to delete itunes and other in a order which i did several times and still not worked.
    i tried my iphone on my mums computer and it has picked it up but in my mums itunes i want my itunes as i have purchased many songs. now my ipod wont even register to itunes. i also get a pop up from windows saying Host process for windows services stopped working and was closed ... i ahve followed all the advice for that even a clear up on my computer and still nothing. you can even find apple mobile device anywhere on the computer tho my mobile is charging when plugged in. i have tried everything that apple reccomends anyone able to help
    Thank you

    Try this article if you haven't already
    This is the only possibility that came to my mind when reading about your issue:
    "If an iPhone, iPad, or iPod touch is not recognized in iTunes on Windows, the Apple Mobile Device Service (AMDS) may need to be restarted"

  • TS3694 I tried updating my iPod, and ever since it has not worked at all. If I hold in the lock & home button, it will tell me to plug it into iTunes. Once I do that, it says it will restore but every time, restoring it fails. My iPod is not working at al

    I tried updating my iPod, and ever since it has not worked at all. If I hold in the lock & home button, it will tell me to plug it into iTunes. Once I do that, it says it will restore but every time, restoring it fails. My iPod is not working at all, and I really have no idea what to do. It is just a black screen, and occasionally the white apple will appear as if it were turning on, but it won't turn on. I just need some suggestions on what to do!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • IPod (5G) and iPod (Classic) Not Working

    _*iPod 5G:*_
    I bought the iPod 5G 2-3years back ago. It was working all fine. Few months back I accidentally dropped the iPod. After this, the iPod was not working at all. None of the buttons works. But i am still able to put in on HOLD or even restart/put to disk mode. I am using it as a 80gb External Hard Drive.
    *iPod Classic (120GB):*
    I bought this iPod from Bangkok in December 2008. Later, in March, used to restart by itself and freeze suddenly when a track is being played. I had some tracks on it then. Whenever i try to play any track it showed the time 00:00 and started to play that particular track after this 'click' sort of sound from the inside, possibly from the hard drive. It even freezes during the RESTART process. So I had to bring it to a stable condition by restarting it during it is being restarted. My computer is not able to identify it. I have tried to restore it a couple of times now. Sometimes, I am able to get through the RESTORE process but most of the time my mac/ipod freeze together and wont come back to normal until and unless the usb wire is pulled out forcefully. Well, whenever iTunes recognizes it, I try to sync music. I have about 200 tracks in this one playlist. Whenever i try to sync it, the ipod freezes together with my mac. The sync process stops without copying all the tracks to my ipod. After that the screen goes black and then comes back with a dull APPLE logo displayed.
    +Information on iPod Shuffle:+
    My dad is going to Bangkok tomorrow. I asked him to get me a Shuffle. The new one that talks. I use the ipod mainly in my car (using the aux). There are no buttons on the Shuffle as everything in situated in cable of the ear phones. How am i going to use the controls if my connect the AUX (from my car's stereo) to my iPod? I wont be able to change tracks, pause or even shut down the ipod. Another thing is that whenever the ear phone plug is disconnected from the ipod, while it is playing a track, the track gets automatically paused.
    This is very long, consumed a lot of time for you to read/for me to write. I guess making it longer would help me to kill time as I am running a ZERO OUT format on the 2nd ipod I own. :P
    Thank You,
    Samin
    Message was edited by: samintasib

    The classic bought in December 2008 would still be covered by warranty. Have you arranged for service for it?

  • Please Help. Ipod Screen Not Working

    My screen on my ipod does not work any more.
    I have tried restoring/updating it.....everything!!
    problem is this is my second due to a faulty battery on the first which apple exchanged free of charge for me so I ma not sure if I am entitled to another ipod or what!!!
    If anyone knows how to get the screen working or about 2nd exchanges then please help,
    Thanks,
    Louise x

    If you truly have tried resetting/restoring, then it's time for service. Is it still under warranty, because if so, it won't matter that you have had one exchange already?

  • HT4053 my iphone cant start.wend i press start buttun,it keep wand me connet to itunes?i do so many ,i connet to itund but still not working

    my iphone can not start,keep want me connet to itunes.i try so manny time still not working.

    Hi kokksee,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    Click on the link to see more details and screenshots. 
    iPhone, iPad or iPod touch: Not responding or does not turn on
    http://support.apple.com/kb/TS3281?viewlocale=en_US
    Cheers,
    Judy

Maybe you are looking for