IPod stuck pixel problems

Bought a new video iPod at my local Apple store, got home and notcied it had several stuck pixels (white glowing dots- mostly noticable against a black background and in a darker environment). Took it back to the Apple store, the genius tried to give me a line about how the screen "takes a while to burn in". What?? once he realized I was not an idiot, he agreed to exchange it sans the restocking fee.... You guessed it, the replacement has the same problem I am sick and tired of this issue with LCD screens. It is unacceptable for retailers to sell defective screens and claim that they are "normal". There is no clear definitive standard for this pixel problem, and I have had it. Went through 3 PSPs as well and returned them all before finally giving up. I am taking this iPod back, and telling them it is unacceptable. They can open as many as it takes to get me a defect-free screen, or they can refund my money and I'll look elsewhere. It is unbelievable that a company can sell a product meant for viewing video on a 2.5 inch screen and can claim thta glowing white dots are "normal pixel anomalies". My 42 inch plasma doesn't have a single dead or stuck pixel, and I expect the same on all my electronics with an LCD or pixel based screen.

Have you tried the Pixel Fixer for iPhone?
I know if you do a Google Search for it there will be an App for the iPhone that will test and attempt to fix stuck pixels.
Otherwise you may wish to follow the basic article below for iPod Touch Hardware, and then make an appointment at local Apple retail for assistance or contact iPod Touch Support.
How to verify iPod touch hardware is working correctly
http://support.apple.com/kb/HT1575

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5G iPod has pixel problem

My 5G iPod has pixels that are malfunctioning. I'm not sure if they are "out" or not but, they seem to be the reverse of the color they are supposed to be. These pixels are not in a row but, in a small random pattern. Does anyone have any information on what sort of problem this could be and if it can be fixed?

Hmm... sounds like your model is technically considered a 5th generation iPod, or iPod with video, rather than an iPod classic. Since the iPod is out of warranty, take a look at this page to determine the cost of replacement, based on the capacity of your model:
http://www.apple.com/support/ipod/service/faq/#warranty6
Bear in mind that the cost of repair listed gets you a replacement iPod (albeit refurbished, but I've had excellent luck with Apple refurbished products) that comes with 90 days of hardware coverage.
There are some third party service options if those prices seem a bit steep to you:
www.iresq.com
www.rapidrepair.com
CG

Stuck Pixels on iPod Touch

My iPod Touch is having the stuck pixel lcd problem. I have about 3 significantly bright stuck pixels and a whole bunch of not so bright ones. I don't seem to have the inverted black problem though. Is this an issue that can be easily fixed by an update or should I bring my new iPod in to be replaced? And if I do get it replaced what do you think the odds of me having the same problem are?

I had a large number of stuck pixels verified by the mac genius and his manager and they have approved a replacement as soon as they get more stock in. I am being left in charge of checking for their level of stock they won't call me when they get some in.
I had 5 very bright and about 6 they found when the took it in the back and magnified the screen, I would say you have a really good chance of taking it and and getting a replacment. Glad to hear you don't have the black issue I do. Hopefully replacments won't have stuck ones but we have the warranty so hopefully we're all covered for a while.

IPod touch 5g stuck pixel

Hi, I just got my iPod about a month ago and I have just spotted a stuck pixel (only viewable in with a black back ground It's small, green)
The problem is my mom says she's not going all the way to the store to swap it or something like that I all ready sent it in to apple and they rejected it saying it meets there standards and I even include images and I also rubbing the display hard and try those dead pixel testers things on YouTube did nothing. nothing works!! so my question is should I keep using it like I didn't even know it was there?

That's what I thought so thank you I took your advice and I'm gonna keep it only one pixel and may be during just regular use it will go away the guy at apple care call center said its only one so.... Yah

IPod Touch 4g stuck pixels

I just recently received the new iPod touch from the online apple store and found over 9 stuck pixels scattered around the screen. They are noticeable especially on a dark screen and I was wondering if I would be able to go to an apple store and get a replacement. I also got it engraved so would this prevent me from getting a replacement?

You can take it to any store and they will replace it with no problem. Usually they give you a stock iPod off the shelf, but if you want to keep the engraving, request it, and they will give you a call when the iPod gets to the store.
It's unfortunate that they cant engrave in store so that people who order online won't have to go to a store, but it occurs from time to time.

Anyone have a problem returning one with stuck pixels?

I have about 5 stuck pixels on mine. I am deciding if I should bring it back or not. Has anyone returned it for that reason? Did you have a problem?

hello. I am also affected by the stuck pixel issue. I have about 3 that really stand out. At first, I was very frustrated with this and I was going to take it back. After a while, I realized that, unless they are smack dab in the middle of your screen, they aren't there if you don't pay attention to them. If your screen doesn't have the negative black effect, then you shouldn't return it. Plus, Apple has a pixel policy, although I don't know it. You may have a problem if the Genius doesn't see them.

My iPod touch has a bright green stuck pixel. Should I exchange it ?

My week old iPod touch has a bright green stuck pixel near the centre of the screen. Am I eligible for an exchange?

You can try to get the iPod replaced. Here is Apple's position:
About LCD display pixel anomalies for Apple products released in 2010 and later

I have a stuck pixel on my ipod touch..Can i send it to apple?

Hi,my ipod touch has a green stuck pixel in the middle of the screen and its very annoying...Is this under warranty?Can i send it to apple and the can give me a new one?And if i can how can i contact them?THANKS!!@

Well, if it's that annoying to you, I'd go to the nearest apple store, but before you do, you should make reservation to see the genius there. I'm sure they will help you. Just show them where the stuck pixel(s) are.
But honestly, though I don't want to be a downer here, but even if you get it replaced, the possibility that you might get more stuck pixels when you get a new one. But of course, you can also be lucky that you can get a perfect one too. Usually stuck pixels should fix it self (not all the time tho).

Stuck Pixels - In Lines

I have had my iPod touch for a little over a year now, and I have had a few stuck pixels along the way, which normally go away. The other day I flicked on my touch, and there were 3 lines about 1/4" long (length wise) going horizontally across the screen. I'm headed to the Apple Store saturday, but does anyone know what they will say/do?

but does anyone know what they will say/do?
If you bought AppleCare for your touch you shouldn't have any problems. Since your touch is over a year old, if you DON'T have AppleCare, be VERY nice.
BTW, make sure to make an appointment before going to the Apple Store (you can do this on-line).

IPT and Stuck Pixel Issue?

Well I do have a week 39, tho I don't have any problems with it, but the fact that the stuck pixel can be quite annoying, not that it's a big stuck pixel, but it's rather a tiny one but on few places. But is it worth going back and exchanging for a new one or just keep the one I have? Even when PSP came out, most psp did have dead/stuck pixels but I've heard some say that with the black LCD's, it's not the manufacturer's fault for creating a dead/stuck pixel, that it is just there when they make them (I may be wrong but that's what I heard) Due to the fact that even if you exchange for a new one that the new one COULD have more stuck pixels than the previous one, so is it still worth going back and exchanging for a new one? What would I say to them? Will they give me a new one because of a stuck pixel? I did ask them that if any problem occurs that they will exchange for a new one within a month, and I suppose I heard them say that if somethings wrong with the screen that it's 2 week (probably about dead/stuck pixels). I want to know your opinions on what I should do. Though it is my decision, I've read other threads that people exchange theirs because they have a stuck pixel.

Yea I went yesterday, but for some reason they couldn't see the stuck pixels, and I showed the location of the stuck pixels and still they could not find any. Which is surprising because the store was filled with bright light. When at home, I can see the stuck pixels. They told me to take a close shot of the stuck pixels with a camera (this is very ridiculous to me) and to bring it back and show them. So I did.
Now, they are out of stock and won't receive their next shipment in 2 weeks. Well looks like I'll have to wait 2 weeks without my touch. I did not return it, but waiting for an exchange. Since I got mine on Monday the 8th, I have a bit over 1 week left before the 14 days are over, however, they told me that if I want to exchange I have to leave my touch with them since they were out of stock, and this way the 14 day thing will stop here. I find this ridiculous, I'm not sure about U.S but I live in Korea, they said they won't get there next shipment till 2 weeks, while I'm sure that U.S gets their new shipment the next day, but due to the supply and demand, i'm sure even in U.S they are out of stock (I may be wrong on this, but the supply is at scarce and the demand is high as of now).
Now when I went there today, They only had 1 80 GB Ipod Classic left, and there were tons of Ipod Nano 3rd Gen. They were out of Touch.
So they told me to give me my name and my contact so that when their next shipment arrives that they will contact me first thing when the next shipment arrives and they will reserve it for me. And that they will give me the screen protector for Free and that they will apply them on the screen, which is nice and makes me as a costumer happy.
Now I do know the fact that even if I get a new touch, there is still a possibility that I could get another with stuck pixels, and if that happens, I guess I'll have to live with it.
I'm not sure if I should take my laptop with me so that I can load up my music there on the spot and find any stuck pixels, but i'm sure the genious won't be too happy with me if I did that.
I'm sorry for this long story, but that it is ridiculous how they don't get their next shipment in 2 weeks. Now I have no touch with me, but just a box, my nano (2nd gen) is broken and nothing I can do. Looks like I'd have to wait. For those who read this, I'm sorry for this long writing but it's my story after I had to go back to the store twice.
BTW. I'm sure most likely that I will get a week 40+ IPT. So if anybody who does have a week 40+, I want some feedbacks if they encountered any problems. I'm sure it won't but who knows.
Message was edited by: Kwopau

Stuck Pixels: Lots of them. Can Apple give us Perfection?

Should we just accept that a screen that has 163 pixels per inch is bound to have some stuck ones. My ipod is a week 37 and i have at-least 10-15 stuck pixels some are bright while others not so. I am very tempted to go to the apple store and return it, but then what is the guarantee that the replacement would not have any.
So my first question is should we as consumers ask for perfection when it comes to a 1st generation product. And Second question is Can apple give us Perfection?

Yes to both.
You should expect it to be perfect, and Apple can give us perfection.
Case in point, I've got a week 38, and the screen is flawless, but if it wasn't, I wouldn't be satisfied, regardless of if it's a 1st gen product (which it really isn't, because it's too similar to the iPhone to be such).
If you feel that it's defective (stuck pixels count), go get yourself a refund/replacement, you're entitled to one.
Week 37's obviously seem to have more problems, but I'd think if you get a replacement now, you'd probably get a Week 38/39.

T510 Random Stuck Pixels?

I received my T510 FHD Thinkpad about a month ago and over the last few days it started to display random stuck pixels (always on - white). I say random because they eventually go away when I open and close windows or reboot the computer. Mysteriously reappearing later at random (not in the same spots if I recall correctly)???
After doing some internet research, I ran JScreenFix (http://www.jscreenfix.com/) for about an hour on full screen. The problem persists.
My son suggested this could be a driver issue (supported by the fact that the pixel becomes "unstuck" when shutting down Windows XP and doesn't appear until Windows finishes booting up). I am using the most recent Nvidia drivers so I'm hoping this is not isolated.
Any help/suggestions would be greatly appreciate.
Thanks,
Stephen

Update
This is apparently an issue exclusive to Windows XP. I used a separate HD and installed Windows 7 - no temporarily stuck pixels.
Have to assume this is a driver issue. Hopefully, Lenovo/Nvidia will release a fix soon.
Any other ideas/fixes would be appreciated.
Thanks.

Stuck Pixels + Dust

I have had my iPod for 4 months now and have had 2 stuck pixels since i got it, they have only just started annoing me as i have now started watching movies.
Added to this i have quite a large amount of dust behind the screen mainly in the top left corner, there are also one or two coloured particles whitch i am unable to identify, they are the size of 4 pixels and still appear wjen the screen is off, clearly the seal is broken or somthing along those lines as i have allways kept my iPod in an Apple iPod sock from the day I got it. I feel rather dissapointed by theese factors as the Multi-Touch display is the main feature of the iPod touch. I would like advice on where to go next... Should i visit an Apple Retail store os Send it in Online? I would also like to know if a refund is a possibility because as old phone has now ceased to function, i would like to get the iPhone... Would this be possible and how could i do this.
Thanks for Your Help Phil.

Phil,
There isn't much you can do about returning it or trading it. Apple gives you the 30 day grace period after purchase to return for a full refund and clearly 4 months is beyond this period. My suggestion would be to take it in, have it replaced (as it is still under warranty), then try and resell it on CraigsList or eBay.

Qosmio G25: Vertical lines of stuck pixels

I have a huge problem with my Toshiba Qosmio G25:
My LCD screen has 2 lines of stuck pixels, one pixel wide, running from top to bottom. Before continuing I would like to stress that my computer has not had any physical trauma of any kind and generally is used like a desktop.
Has anyone else experienced this problem? Is there any quick fix which I can handle on my own or is the only solution sending in the laptop for service? How are problems like this handled, will toshiba replace the screen or will they completely replace the computer? I would much rather prefer fixing this on my own with your suggestions as opposed to a lengthy wait on service.
All my schoolwork depends on my computer and I would be powerless without it for several weeks. Please if anyone has encountered this issue and resolved it, I would appreciate it if they could share their experience and knowledge.
Thanks for your time.

Hello Makaroni
It is not easy to say if this occurs because of LCD malfunction or even because of defective graphic card. You can check how it works with external monitor to see if the problem persists.
Anyway I dont believe you can do anything on your own especially if the graphic card or LCD display is defective. The hardware must be replaced. I know that it is very annoying but I recommend you to contact service in your country. Save all your data to USB memory stick and try to finish your work on some friends PC.

X220 with backlight leak and stuck pixel

I just ordered x220 from lenovo. I recived the box yesterday and found my new thinkpad had many backlight leak and 1 stuck pixel at the center. I am very disappoint with it. Can I return it, change to new one or send to lenovo sevice center in thailand to change my IPS display.
I ordered it on 5/26/11. My friend in USA passed it to me on 6/6/11 then I recieved package in Thailand on 6/10/11.
This is my backlight leak.
http://imageshack.us/photo/my-images/840/img0056yz.jpg/
Unfortunately I can not take stuck pixel image.
I hope lenovo will help me fix this problem.
Thank you.

welcome to the forum!
the current policy is that a display must have three or more dead or stuck pixels to be considered defective.   one is simply not enough.
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-69856
regarding the backlight bleed, it looks normal to me for an LED notebook panel.   i could create a condition where even $5000 IPS graphics displays show some sort of backlight bleed on a black background with brightness at full power.   no display is perfect in this regard.   my X220 IPS panel has a slight amount of bleed under the right conditions but is only noticable 1% of the time.
if this is unsatisfactory, you may try contacting lenovo support in thailand at 1-800-060-066 or 66 2273 4088 between 8AM and 5PM monday-friday.   however, please note that they will likely refer to the same pixel policy above.   whether or not they will make an acception due to the location of the stuck pixel is up to them.
also, i've removed your second account "eldonler" as we don't allow members to have more than one login per our community participation rules.   thanks for understanding.
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IPod stuck pixel problems

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