IPod support

Anyone know why Apple only supply online agent support for iPod Shuffles and iMac and not iPods?
Come on, Apple tell me why!

simplicity of problems?????

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After using my iPod classic in my infinity G35 a few weeks ago, I took it out of the car and it no longer works. Just a white screen with the web address for Apple iPod support. Worked fine when hooked up to iPod jack in car. But wont work anywhere now

After using my iPod classic in my infinity G35 a for the last few weeks, I took it out of the car and it no longer works. Just a white screen with the web address for Apple iPod support. Worked fine when hooked up to iPod jack in car. But won't work anywhere now. I tried re-setting but has not worked. Any ideas would be appreciated.

I finally resolved my problem after spending way too much time on it. I simply handed my 160GB iPod to my husband to put his fav Stones & Beatles songs on and I went back to my 80GB Microsoft Zune which has never disappointed me.
After spending so much time trying to figure this out I did finally take it back to Apple Store who performed a diagnostic and found there was a problem with the device. They replaced it with a refurbished one which has similar issues. All I wanted to do was listen to my music. Was that too much to ask? So I am happy to be free of this problematic device. No more Apple for me!!

I have ipod touch Trilogy, i'm not able to install any game in it.is my ipod supports to game?

i have ipod touch Trilogy, i'm not able to install any game in it.is my ipod supports to game?

Do you mean you are unable to install or sync Apps to your iPod? Are you using at least iOS version 2.0 or later?
If you have a 1G iPod Touch, you can update to 3.1. Use this article to purchase the update.
http://support.apple.com/kb/HT2052
B-rock

Ipod support number

Can anyone bless me with the ipod support number. i looked through the booklet and i cant find it.

The phone number is in the Contact Us link below.

TS3474 Ipod is showing a unhappy face with the apple website for the iPod support. I have reset it but this did not work. any suggestions?

Ipod is showing a unhappy face with the apple website for the iPod support. I have reset it but this did not work. any suggestions?

See here: iPod displays a sad iPod icon
And here for more troubleshooting.
https://discussions.apple.com/message/2369954?messageID=2369954#2369954
B-rock

Was just given 80GB iPOD classic. It turns on, however screen displays black and white frowning face and ipod support address. Is this ipod toast?

was just given 80GB iPOD classic. It turns on, however the screen displays a black and white frowning face and ipod support address. Is this iPOD toast?

iPod displays a sad iPod icon
Resolution
In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.
http://support.apple.com/kb/TS1373

Does iPod support mp3PRO files?

I am curious whether iPod supports mp3PRO files in the sense whether it decodes and plays mp3PRO files correctly?
Dell Inspiron 6000 Laptop Windows XP Pro 1.6 GHz, 1GB RAM, iPod Video (30GB) v1.1.1

mp3 and mp3PRO both have same extension .mp3. However
(1) mp3PRO uses different compression technique with more efficient file size (25% less).
(2) higher frequency response of such files are better, and
(3) mp3PRO encoder/decoder are to be licensed from Fraunhaufer Institute, whereas that for mp3 are free
mp3PRO encodes higher frequency sounds in a separate track within the file. Even though all mp3 players would play mp3PRO files, the higher frequency sounds of the track for such players would be inferior without the mp3PRO support. I know some player don't support mp3PRO primarily because of the licensing requirement. However, most profession grade music editing software support mp3PRO because of the reasons listed above.
All my files are in mp3PRO - I convert them from mp3 to mp3PRO as the downloaded files are invariably in mp3 format. I have not yet sat down to analyze mp3 vs mp3PRO file performance in iPod, which could be a separate project by itself. I thought someone more tech/music savvy would know the answer to iPod's support of Pro format.
Dell Inspiron 6000 Laptop Windows XP Pro 1.6 GHz, 1GB RAM, iPod Video (30GB) v1.1.1

Whenever i try to switch on my iPod it just gives me a message to go to ipod support and nothing else

whenever i try to switch on my iPod it just gives me a message to go to ipod support and nothing else

First, try doing a reset (to restart the iPod)
http://support.apple.com/kb/ht1320
If that just goes back to the error message, try putting the iPod into Disk Mode
http://support.apple.com/kb/HT1363
If that works, connect it to the Mac and run iTunes. iTunes may say something about "recovery" and prompt you to do a Restore on the iPod. That could mean the iPod's storage has some type of data corruption, and needs to be erased, and its software reinstalled.
Unfortunately, (if the iPod does not go into Disk Mode) the most likely cause for this on a "classic" iPod that uses a hard drive for storage, is a faulty hard drive.

Annoyed at Apple's lack of iPod support

Hi guys, expecting this topic to be deleted....
I bought a first-gen iMac (the lamp design), top model when it was first released in the UK, ever since that I've been an Apple devotee. However, over the past few years I've gone through 6 iPods (2 Minis, 2 Shuffles, 1 3rd gen 1 nano), all of them having died from battery problems or from other issues outside of the warranty. I consider this to be hugely bad-practice, for the amount I've spent on faulty products (they've lasted a tiny amount of time), I could have pretty much bought the entire range of iPods available now.
When I phoned Apple Support to ask if they'd refund the amount i paid for my Nano (which has also broken now), or waive the cost of repair I was transferred and then cut off, pretty much represents my continued dealings with Apple I guess.... I've seen the announcements for the new Apple products and was tempted by a 160GB Classic but after the grief and problems I've had over the past few years with iPod products I'm staying well away, the battery, the product itself and the dire customer service just aren't worth bothering with. Am I alone with all these problems or has anyone else had similar issues with iPods and Apple's service here in the UK?

You are alone.

IPod support for folders?

Over the weekend, I updated my 40G iPod photo to version 1.2 (having had iTunes updated to 5.0.1.4 for a while). I also noticed that iTunes had added a folders feature, which I'd really been hoping to see implemented. Most of the music I have is classical, and I'm finally able to organize the music exactly the way I like (with a folder for each composer, containing playlists for each individual composition). However, after spending quite a while getting everything squared away in iTunes and synching my iPod, I discover that the iPod doesn't appear to support folders at all. Additionally, any playlists that were inside folders were ignored in the synch as well, leaving my with a "playlists" directory containing all 5000+ tracks listed individually, totally without the hierarchy I'd set up in iTunes.
Of course, I can still use the other directories, but does anyone know if I'm either missing something here, or if this discrepency between iPod and iTunes functionality might be adressed at some point?
Anyhow, hope this makes sense. Thanks in advance for any help.

I did the same thing last night. I used the folders to create a quite ingenious organizational system and the folders dont appear on the ipod like they do on itunes. It was very frusterating after all the time i spent.
Is there an option than can toggle them on somewhere? What can we do?
-gabe

Ipod supporting the hebrew language

hi!
i have a 2nd gen. ipod, and because i come from Israel, i have music in hebrew, but the ipod does not support hebrew, so when the ipod is playing a song in hebrew, it won't display the song info.
is there anything i can download or anything else i can do to solve this problem?
thanks a lot.

the ipod does not support hebrew, so when the ipod is playing a song in hebrew, it won't display the song info. is there anything i can download or anything else i can do to solve this problem?
No.

ENOUGH iPod Support Run Around

Why should I have to sift through pages on pages of support material trying to find something that even remotely describes my problem to get something that I paid 400 bucks to work ? I still think 400 bucks is a nice chunk of change. And, I am tired of following the "5" steps to fix my iPod. I've reloaded, rebooted, and reset everything 3 times guys. There has to be a better way to do this. I even have to waste my sleep time signing up for this discussion group JUST TO ASK A QUESTION!!! First thing on top of any of the numerous support pages should be, "HAVE A QUESTION, CLICK HERE TO CONTACT SOMEONE". Convoluted run around. Bad support. I will have to call you tomorrow -- unless I throw this thing out the window first.

Hi John Galt Alter Ego! And Welcome To Discussions!
I'm sorry to hear that you are having problems with your new iPod.
This is a User To User forum, where consumers, such as yourself, ask questions, share tips and tricks, and attempt to help others resolve technical problems with Apple products.
If you post in one of the iPod Forums, I'm sure there are many iPod users that will try to help you.
I don't know which model iPod you have, so this forum Connecting your iPod to Windows, is only an example of the many you can choose from.
Good Luck!
ali b

Car Stereo Help/iPod support

I'm looking for a new car stereo that can play music off of my iPhone. Most models I've seen say they support wma/mp3/aac, but some CDs I've ripped are in m4a. After looking around on the internet for a while, I get the impression that m4a files are converted to aac and are playable, but can't find anything that says that definitively.
Is this true, and if not, do you know of a stereo model that does play m4as?

Hello, and welcome to the forums.
any model that states it is compatible with iPod will play the music in the music library of the iPod without any converting. Unfortunately it wont play MP4s from a CD data disk but it will read them if they are in the ipod itself.
iPod® & iPhone® devices compatible with Sony® car audio systems
http://esupport.sony.com/US/perl/suppor ... nfo_id=676
If this is the main feature you are looking for Might we suggest looking at the DSX-S200X with an integrated tune tray to tuck the ipod or iphone behind the faceplate, eliminating unsightly and distracting wires.
http://store.sony.com/webapp/wcs/stores ... 1666239667

IPod support on Linux?

I'm trying to pry Bill Gates monopolistic fingers from my home and rid myself of my dependencies on Windows. I'm moved most of my work to Linux, but haven't found a way to manage my iPod on that system yet.
Is there a supported (or unsupported) solution for the iPod Shuffle for Linux?
x86 Other OS Linux Fedora Core

Thanks, the reference you provided helped. It turns out I hadn't done the obvious thing - plug my i-pod into my linux usb port and see what happens. When I did, a Nautilus browser popped up and gave me direct access to the music folders.
Not as fancy as i-tunes, but effective for me.
Thanks,
Rob

Ipod support question

Hi everybody,
2Days ago I did a support request trough site and now I have a box, in whitch I need to place my broken Ipod.
Now the "problem" is that the thing got back working an our after I placed the support request. I got the exclametion mark - map icon and the reset didn't work, also the repair via the apple tool on the computer didn't work.
But it did work to put my ipod into the disk mode (by pressing 2 buttons) and then connect it and windows asked to format it. Off course I couldn't refuse, and after the format, the repair via the ipod tool worked.
Anyway, when I recieved the box to resend my ipod in, I thought okay, let's call apple and explain my weird case but I can't find a proper telephone number (for Belgium).
So what should I do now? How do I contact apple to cancel the support request? Is there a phone number (in Belgium) I can call? And will I recieve a bill in my mailbox after 10 days (it says after 10 days they bill the parts they sent but they didn't send anything) ?
Thanks for help!
Hans

Hello there,
Apple will only send you a new Pod when they have received your old Pod, so you shouldn't need to worry about being billed!
Apple Support, Belgium:
(32) 070 700 772
www.apple.com/benl/support
from what I can deduce from a Google Search! Wouldn't hurt to give them a call so they can cancel the service request...
Kind regards,
Gopha.

IPod support

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