Ipod touch 2g is stuck on a white screen

i woke up this morning and my ipod touch was off and wouldnt turn on. so i pluged it in to my computer and a white screen came up and now it is stuck there. itunes says it needs to restore the ipod. so i try try to restore it and is says it cant and at the end of the message it has (21). can some one help me out.

Try here:
iPhone and iPod touch: Frozen and unresponsive
Error 20, 21, 34, 37: These errors typically occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue.
The error snip is from:
http://support.apple.com/kb/TS3694

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    <Edited by Host>

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