IPod Touch 3rd gen 32 GB stuck in recovery mode. iTunes won't restore. When I plug it into iTunes, it calls it an iPhone.

My husband plugged his iPod Touch into the USB port on the computer and, once it charged some, iTunes didn't recognize it as his iPod (calling it an "iPhone" rather than "Ed's iPod"). It said that iTunes had detected an iPhone in recovery mode and that he had to restore it. When he clicked on 'restore' it said, "Software for this phone is not currently available. Make sure you have the latest version of iTunes and try again." After a few days (after the battery was fully drained again), I plugged it into a wall charger and it began to charge. I was able to fully see everything still on the iPod and even to access his apps. I let it fully charge, but when I unplugged it, it went black again and now it will not do anything. Back to a black screen and if we plug it into the computer, the same cycle starts again with it being recognized as an iPhone needing to be restored, etc.
UPDATE: So, I let the iPod fully drain again and then plugged it into the computer and iTunes. It saw it as an iPod again and said it was in recovery mode and I was able to tell it to restore it. It went through the entire process, and as the iPod was restarting, it again called it an iPhone in recovery mode. Now I can no longer see the apps and the homepage on the computer but rather it shows the Apple symbols to plug it into iTunes to set it up - but again, says it is in recovery mode but will not restore it.
Someone please help!

I searched the iPod Touch forum for "iphone in recovery mode" and it appears there are two possible solutions:
- Place the iPod in DFU mode and then restore it>
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Use this program to get it out of recovery mode:
RecBoot: Easy Way to Put iPhone into Recovery Mode | Jaxov

Similar Messages

Ipod Touch 2G 2.2.1 stuck in recovery mode - no access to restore file

Hello, I am currectly travelling and I won't have my computer for another 7 months.
I have an ipod Touch 2G with OS 2.2.1. I was using the Facebook app when it froze and stayed like that for a while. I decided to reset the ipod by pressing the PWR button and the home button. Once I did that I turn the ipod back on and the Apple logo came on but it was stuck. So I restarted it again. I decided to go to a cyber cafe to plug it in to see if it would fix the problem. When I plugged it in, I go the "plug it in into iTunes" or Recovery mode logo. Now iTunes asks me to restore my ipod.
Is there a way to cancel the Recovery mode? I really don't want to loose everything for the next 7 months of my trip.
I have tried to reset the ipod many times but I got the same results.
Any help will be greatly appreciated.
Gadi

I had this same problem - tried the restore process about a dozen times with no positive results. Finally took the IPT to local Apple store where genius connected it to their system and it restored perfectly (as if I didn't know THAT was going to happen). What he told me next bothered me - that I would probably have to reload the IPT from scratch - but when I got home and connected the iPod to my iMac via USB, iTunes downloaded the most recent backup (which it had taken just before the restore had started) and returned everything to where it had been with one notable exception. I had just downloaded one song from the iTunes Music Store to the IPT before this whole episode got started, and it hadn't yet synched up to the iTunes music library on the iMac. The song was a loss - small price to pay for not having to try to replace a lot of other stuff that was on the IPT before. Hope you have an Apple store nearby. Sorry this isn't better news, but I went through all the other IPT troubleshooting stuff as well and nothing cleared the problem, so I didn't feel I had any other out except taking it in for "repair."
Mike

IPod touch 3rd gen recognized by computer but not by iTunes

My iPod touch 3rd gen is stuck on the connect to iTunes screen. It became stuck on the screen while updating to the newest software and is still stuck. It is recognized by my PC as an "Apple Mobile Device USB Driver" in recovery mode but is not recognized by iTunes.
I have tried multiple suggestions by the Apple Support pages related to this issue, and even reinstalled all Apple programs on my PC, but iTunes still fails to recognize the iPod.
Is there any other ways I could go about solving this issue? It seems I have tried everything so far..

See if running diagnostics will help
iTunes for Windows: Gathering and using iTunes Diagnostics
Next I would try another computer to help determine if you have an iPod or computer problem.

HT201412 My ipod touch (3rd gen) is not responding at all. It wont turn off. It wont go into sleep mode. it wont connect to the computer or anything at all. also does not responed to touch. What do i do to make it work again?

Hi. My ipod touch (3rd gen) will not turn off or resond to anything and will not connect to a computer. the screen will not go into sleep mode and i dont know what to do. help?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iPod touch is stuck in recovery mode and won't restore?

Okay my Ipod Touch is stuck in recovery mode and will not restore because "the ipod software update server cannot be contacted". I have tried to restart my computer, restart my ipod, tried different computers, and re-intalled AND updated my itunes and it still will not restore. It is stuck on the picture of the usb cable pointing to itunes and won't do anything else. I'm trying to restore it because my memory was full and I wanted to clean it out and now the ipod is useless, please help me restore it!

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem

Ipod stuck in recovery mode and won't restore. says it can't connect to the network.

My son tried to jailbreak his ipod touch like an idiot and of course it did not work. Now his ipod is stuck in recovery mode and I can't get it to restore. I get a message that says:the ipod software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later. I have internet access and everything is working but itunes can't connect to it. Why? I have been having issues with itunes for a couple weeks now. I can't connect to the store and redeem itunes cards either.

Make sure the setting for your security software allow iTunes to contact Apple servers:
iTunes for Windows: Troubleshooting security software issues
As for the iPod, since he tried to modify the software, the only thing that could help would be DFU mode , we can't help much more, problems with jailbroken devices can't be discussed in theses forums, due to the Terms of Use.
Your son has to ask those people for help, which encouraged him to jailbreak his device.

After update to iOS 7.1, iPhone 4 won't work. Stuck in recovery mode. Won't restore.

Hello,
So I'm pretty baffled at this point. Last night I started downloading the iOS 7.1 update as my iPhone 4 was plugged into iTunes. The update did not complete on my phone. Instead, the dreaded "Connect to iTunes" logo appeared. After researching last night and again this morning, I have not found a solution.
When I plug my phone into iTunes, this message appears: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes." Then, I have the option to restore iPhone.
So, having come to terms that I will lose all data - luckily my photos and videos have all been uploaded to my computer - I began restoring it. As it's downloading, this message then appears:
I've read through the "More Information" page several times. Checked my host file, added the "# " in front of the gs.apple.com IP address, restarted the computer, and still no luck. I haven't tried updating or restoring on another computer yet, but I have a feeling that won't change anything - I've read other people's accounts and that step just didn't work.
I updated my iTunes to the lastest version and restarted. Nothing.
I downloaded tinyumbrella and RecBoot to try and exit the apparent recovery mode. This didn't work. I have tried numerous times restarting the phone (holding down the home button and power button) with different variations of unplugging the USB from my laptop, letting go of the home button when the Apple logo appears, holding down the + volume button along with the power button, etc.
Does anyone know what I should do? Would calling Apple help? Or would going in person to an Apple store be better? Would they replace my phone? I don't see how this can be resolved unless the Geniuses have a universal restart method that bypasses everything. I need my phone for work and would be okay with just restoring the phone. Note: My phone has not been jailbroken.
Really hope someone can help. I would greatly appreciate it...
Thank you!

The fact that gs.apple.com was in your host file to begin with is an indicator that your computer was used to jailbreak or hack an iOS device at some point in the past. You can not get help here for a hacked or jailbroken device. If your phone was hacked or jailbroken, Apple won't touch it.
RecBoot and Tinyumbrella are hacking tools.
Google "iPhone DFU mode".
Try restoring in DFU mode. If that doesn't fix it, make an appointment at the genius bar and see what Apple has to say about it.

Ipad stuck in recovery mode and won't restore--error code 1604

I tried to backup and update my ipad this evening and when doing so it now is stuck on the itunes and USB screen. When I connect the Ipad to the Itunes it says the Ipad is in recivery mode and to restore. I click ok and it tells me i can't restore the ipad and gives me an error code of 1604. I have no idea where to go from here or what happened. Any ideas?

Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
   1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
   2. Restore and wait for error 1604.
   3. When prompted, click OK.
   4. Close and reopen iTunes while iPhone remains connected.
   5. iPhone should now be recognized in Recovery Mode again.
   6. Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
http://support.apple.com/kb/TS3694

My iPhone 3 is stuck in recovery mode and won't restore

My iPhone 3g is stuck in recovery mode and when I try to restore it in Itunes it gives me error 1015. How can I fix this??!?!?!?!?!

Your phone is jailbroken. We can offer you no help here. You forfeited that when you jailbroke you phone.

My iPhone 5 is stuck in recovery mode and won't restore. Please help me!

My iPhone is stuck in recovery mode since I tried a restore Before that it kept powering on and powering off eratically and lingered on the white apple screen. I thought an install would help. Retore attempts always fail, I get the message "The iPhone "iPhone" could not be restored. An unknown error occured (9)." Please help me!

Would it make any difference if the restore was to a back up or to factory settings?
Yes, if your backup is somehow corrupted, restoring to that backup will put the problem back to the iPhone.
Restore as new and manually put back your content is the preferred method.
Also the restore cuts out and fails when the restore is at the stage of 'verifying with apple'. Is there any reason apple wouldn't 'authorise' a restore?
When restoring, the IOS will be verified with Apple server.
Are you using PC? If so, disable anti-virus and firewall then try again.

HT201263 iPod touch 4th gen is stuck in recovery mode and won't restore with iTunes. Please Help!

I had jailbroken my ipod touch then decided it didnt do much of anything, so I decided to restore my ipod. But itunes didnt finish the restore and left me in recovery mode. Now it says iTunes has detected an ipod in recovery mod, but when I try to restore it, it says something like could not connect to apple restore firm and I'm back to square one.
Any Help is appreciated!

Jailbreaking
Jailbreaking voids the Apple warranty and also means that you will not get any support from Apple, including from this Apple forum. Jailbreaking can't be discussed in this Apple forum.
Unauthorized modification of iOS has been a major source of instability, disruption of services, and other issues
Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Try on another computer

I got an error while updating my ipod touch and now it's stuck in recovery mode and itunes doesn't recognize it. Help??

Any suggestions?

Download the right ipsw corresponding with your ipod from the link.after installation is done.connect to itunes hold down the power and home button for 15 seconds. when you see the resoe ipod hold down option and finder will pop up. find the ipsw that you downloaded and then click on it and choose open.
http://osxdaily.com/2013/10/22/ios-7-0-3-available-now-ipsw-direct-download-link s/

IPod Touch 2nd Gen error 28 after battery discharged completely. Won't restore. What can I do?

Saw some discussions on it, but no solution. I had my iPod off the B&W zeppelin for some days, seems battery got empty. When I charged it, it wanted me to connect to iTunes. Did this, but shows error 28. Screen asking to connect to iTunes won't disappear. All attempts to restore or reset did not work. iPod is original without any modifications, latest software updates, and worked well for years. What can I do, or is it dead forever?

Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.
Above from:
http://support.apple.com/kb/TS3694

My iPhone is stuck in recovery mode and won't restore

I have an iPhone 4 4.2.10 and it is in recovery mode. I plugged it in to restore it and it still won't restore it gives me a few errors sometimes a (1) or a 3194 error. I dont care if I have to restore it just please tell me how to fix it. I'm desperate! Thanks for all the help!

Your phone is jailbroken. We can offer you no help here. You forfeited that when you jailbroke you phone.

Iphone 4s stuck in recovery mode and won't restore. error code 9

My iphone 4s will not start past the apple logo. When I try to restore using itunes, it will not restore, and I get error code 9. I have tried different computers and USB ports with no luck. Any other suggestions?

Hello pradacxnt,
Do you get an error code when you are trying to restore your iPhone? If you do, then check out the article below to isolate and resolve the issue.
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694
Regards,
-Norm G.

IPod Touch 3rd gen 32 GB stuck in recovery mode. iTunes won't restore. When I plug it into iTunes, it calls it an iPhone.

Similar Messages

Maybe you are looking for