Ipod touch 4 white screen

my ipod toch 4th generation went completely white and i dont want to loose all my informatiom what do i do beside restarting it?

See Display Shows White Screen Here > http://support.apple.com/kb/TS2771
If no joy... Try letting the Battery Fully Drain... Then Charge the Device for at least 30 Minutes...

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Ipod Touch - White Screen Lock Out - Apple response poor/process inflexible

Hi
I have 2 Touchs and one has the random white screen issue. Screens goes grey`white and there's nothing you can do, till what seems like it needs to be recharged. i haven't had this happen when at home and near the 'master dock' .
I see thats its a prob that is more and more common, and have also seen on other forums that Apple are acknowledging it and in some cases have been providing freebies as sweeteners as well (allegedly).
So first - does anyone have any 'fixes' - other than what I have seen which is a replacement?
And secondly this is my 'Apple Service experience so far'
I called Apple UK support on Thursday morning, and pressed the options for Ipod and then Touch.
A woman answered and as soon as I told her my issue she advised she was IPHONE SUPPORT ONLY as that was section I had come through to and could not help me. I asked to be put through to relevant help section.
On hold for a few mins then line went dead.
Called back - making sure i pressed Ipod Touch options - in case it was user error first time - (it wasn't BTW) anyway got put through to IPHONE support again. This time the woman agreed to help, although i shall temper that by saying that my perception was that she started that day and had a script of 'if x do y' questions.
I explained the issue and that I had carried out web research. She was very polite but asked me questions I had already answered in my pre amble - i.e. screen is locked out, no response from buttons etc - but I was still asked what happens when you press the power button. Anyway I stuck with it - she then asked what firmware I had, and i advised I just upgraded to 1.2.
Ah thats the problem - you need to upgrade to LEOPARD (I have Tiger). That annoyed me as clearly thats rubbish and was really her ' ad libbing' I explained I had 2 touchs and other was fine.
She consulted a colleague and suggested I either send it in or make an appt at my local Apple store. Thats when it really went down hill...
More disappointed at the process, I called my local store (Regent Street - London) and was advised that the Touch would be replaced under warranty - but that I needed to make an appt to have that done, and no they couldn't make an appt on line (you are warned that up front in the recorded message before you get to speak to anyone). This I find odd - two people from Apple advise I can get a replacement under warranty, yet I have to make an appt - thats not good service.
As i am nearby, I decide to go to the Apple store anyway. I get same story and ask to speak to the manager. He is very well trained. He says all the diplomatic things, he agrees unit will be replaced under warranty, but says I have to see a technician - but I cant until tomorrow at earliest.
What then follows is a discussion about the process - his argument is that it allows the customer to attend at a time that suits them (but it suited me NOW - I was nearby). In reality the converse is true you can only chose a slot that suits apple.
The manager, stated that there are two diff stocks of goods. Items for sales and items for replacement. I suggested that he went to the replacement pile and provided one from that. NBo go - the technical dept could only do that.
I agree that booking for TECH SUPPORT is a great idea, but for a product replacement under warranty - especially when 3 people (and user forums) had advised this would be the case - this is not good service at all. The manager looked at me and uttered platitudes along the lines of ' thats your opinion', ' you are entitled to think that' - all of them verging on patronising. he even went as far to say that customers like being able to book a slot - erm - they have no choice!
He advised he 'would take my views on board' and would 'pass them on to the manager' - he was in fact the deputy manager. I left my details and explicitly asked for her comments - needless to say I am still waiting.
So i feel like I have fallen out with a close friend. I have been an Apple convert for 2 years now and this is our first major falling out. I am annoyed, as a customer, at being treated like this and forced into such a rigid system, and bitterly disappointed that a company that has such a a wonderful end user experience in terms of the products themselves and the sales side should treat loyal customers (in fact any customers) this way when trying to dal with faulty goods!
So, anyone have any thoughts - agree/disagree - who can I voice this to in Apple - the store doesn't seem to care past lip service!
I will also try to repost this on the general area if there is one
Rgds
Michael

Hi,
I used to work at an Apple Store so I have 2 summers of customer service experience under my belt. Let me just say that, yes, I empathize. Some of the store policies are ridiculous, which is partly why I left the company. Well, ok no, I just like to say that that's why I left. I'm actually a student.
Anyways, whoever told you that you can't make an appointment at the Genius Bar was WRONG. Shame on them. Go to this website (it's just apple.com/uk/retail (and Regent Street's site specifically) and on the right hand side there's a column for you to click Genius Bar Reserve.
http://www.apple.com/uk/retail/regentstreet/week/20071118.html
Here's the entire gist of the store policy. The store is obligated to give you a new iPod Touch if there's a manufacturer defect within 2 weeks of your original purchase. You'll still need a Genius Bar appointment, but all they do is take a look at it, confirm that it's a defect, and they'll return it for you (& they'll label it as DOA - Dead on arrival), and give you a new one. Easy.
I'm guessing you are outside of the 14 day period which is causing you all the trouble. So now we're talking about the year warranty. So you got your replacement iPod touch. Should there still be a defect in your replacement, you still have 14 days from the day you received THAT iPod touch to get a new one. There's a chance that if you talk to the manager (a different one and there are several), he'll hook you up with a brand new iPod touch, without having to go through replacement protocol.
The manager you talked with sounds like a jerk to me, and believe me, I hate it when Apple employees try to think theyre "all that." We student employees used to laugh at how seriously some employees took it. But really, those guys are there to help you and give you solutions, at least that's the company line. With that in mind, demand them to do what's right. I wish I could actually help you. I used to take care of people in situations like these all the time.
Good luck.

Ipod Touch White Screen - Turned Off - Wouldn't charge or turn on

While I was happily playing one of the games on my Ipod Touch 2nd Gen, a white screen came out, with the games sound still present, but soon after the ipod touch just blanked out and turned itself off. I thought this was due to the battery running out of charge, so I tried charging it but it doesn't work. Even itunes isn't recognizing my ipod touch when I connect it to the macbook.
I tried the reset process but it doesn't work, and the hard reset as well as suggested by those people who experienced the same white screen problem, but still nothing happened.
Since the last week, the battery started not to hold charge even when I had just left the ipod sitting on my table for a day or two without any music or applications on.
This is the 2nd time this had happened, the first time my warranty was still valid, but 7 months after having it fixed (no longer under warranty now), it happened again, but this time it is worse as it wouldn't respond as well (the first time it just didn't hold charge).
Anyone know any other solutions apart from bringing it to the Apple Store? I wouldn't want to buy another ipod just yet since this is a 32GB one..hmm
Thanks for your help in advance
Message was edited by: matt7373

http://www.apple.com/support/ipod/service/prices/ look up your model and country and if your willing to pay that much im not sure how you go about getting it done,
Hope this helps,
Quin.

HT1349 ipod touch white screen

i replace a new screen formy ipod touch it was workin when i connect it but now it turned into white screen

- Try reset:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Next connect to your computer and restore if the iPod shows in iTunes
- If still white, let the battery fulling drain and then try the above again.
- If still white then time for an appointment at the Genius bar of an Apple store
- If not white the see if placing the iPOd in rcoverymode will allow a restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore

IPod touch white screen after sleep?

After I put my iPod Touch to sleep, and I wake it up, I get a white screen that flickers from time to time, then just goes right back to sleep. I can sometimes coax it into coming up by sliding my finger over where the slid to unlock button would be, but that doesn't always work. I just bought it yesterday. Is this a widespread issue or should I just take it back?

Happens on my one aswell... but happens at any battery life level.
I don't know if it is me just me speculating or whatever but it seems to happen when i leave it for a few minutes on sleep... and so far it has only happened whilst listening to music.
Also, just for the record it is a week 38 model.
I might go into my local apple store on Saturday and see what i say, but sod's law says that when i try and show the genius it wont work.

Ipod touch white screen?

My daughters ipod 4 is only 2 months old & keeps fading out to a white screen. Comes back to life but then goes white again. Any reason for this or should I just take it in to get fixed?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Ipod touch white screen. WSOD.

I was trying to open my iTouch's screen to fix the home button but then the screen get white and the locations that i was trying to open are black so is that the WHITE SCREEN OF DEATH or just unplugged cables under screen? PLEASE PLEASE help? There isn't any apple store near here only few authorized store and they fix it too expensive can i do it by my own??????????

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem. SInce there is no place near you try Googling for:
white screen of death for iPod touch

IPod Touch white screen of death

I've tried a hard factory reset and got nothing. I tried putting it in DFU mode and nothing. It shows up in iTunes I just don't know what to do to fix the white screen! I can hear the audible lock click and can swipe on the screen to unlock. But I can't see anything but white. What else can I do to fix it?

You will need a hardware repair. White screens can be caused by dropping device or getting it wet. If there is no accidental damage and under warranty, Apple should repair it for you. Contacts support or Head for an Apple store.
http://expresslane.apple.com

Ipod touch - white screen flashing endlessly

As the title says it just keeps flashing off and on, can anyone point me in the right direction please?
I've tried holding the buttons in and can't connect it via Windows all machines I've tried?
Maybe it needs to go to an Apple outlet?

thanks pamela, I'll do that

My IPod touch 4g screen is FROZEN turned white , with green , white & yellow lines . No connect to itunes , OnOff button & home button DOESN`T WORK? -

My IPod touch 4g screen is FROZEN turned white , with green , white & yellow lines .
No connect to itunes , OnOff button & home button DOESN`T WORK? -
While installing an update for my IPod touch 4g ( that I`ve had for around over a year )
and turned it off while it was " updating " . I turned it on a while after ,
and it was on the apple symbol and then suddenly went to the white screen with the green ,
white and yellow lines from top to bottom . I`ve waited around 2 and a half hours for it to go back .
I`ve tried to connect it to itunes , but won`t connect nor effect the ipod screen .
I`ve also tried the on and off button held and holding the home button as well .
Nothing is working and I`m begging to worry . it's my baby sister's ipod and she's crying already she doesn't know
what to do....

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

On my ipod touch the screen is white, and i've tried pressing the home button and lock button at the same time and nothing happens... what do i do?

On my ipod touch the screen is white, and i've tried pressing the home button and lock button at the same time and nothing happens... what do i do?

On my Ipod touch the screen will not work. I can't slide it to unlock
Try here > iPod touch: Troubleshooting touchscreen response

When I turn on my ipod touch the screen goes white and stays white.

When I turn on my ipod touch the screen goes white and stays white. It plays but all I see on the screen is white. I cannot change anything.

It iTunes is asking to enter the passcode then:
- A data recovery company may be able to help
- Restore the iPhone from the backup of the iPod. You can then get the data off and then retore the iPhone from the backup of the iPhone.

Why is my iPod Touch 4G screen flickering light and dark?

my iPod Touch 4G screen flickering light and dark all the time?!?! I also have this problem where at the VERY bottom of the screen, Theres this white bar that keeps flickering on and off!! PLEASE HELP ASAP!!!

The screens are practically the same.
Did you purchase your iPod Touch second hand or direclty from the Apple Store? I would recommend that you go back to the Apple Store and show them both devices in action so that they can advise you closely.

Sleeping ipod touch white save batterie

Does Sleeping ipod touch white save batterie?

Hi. Yesterday I upgraded my Touch to 3.01.
NOW IT HAS A WHITE SCREEN. I HOPE IT SOLVES ITSELF!! ANY ADVISE?

Ipod touch 4g screen popped out a little, can I get it replaced?

so my ipod touch's screen popped out just a little. I can see the white light underneath along the top of one side when its unlocked. It works perfectly though. But I want to get it replaced or covered somehow so it won't get worse. its within warranty so will they fix/replace it if I go to the iStore?
it looks like this

If the iPod is in warranty, defective, not abused and is other than a cosmetic defect, Apple should exchange your iPod for refurbished one. Make an appointment at the Genius Bar of an Apple store.

How much is to change the ipod touch 5 screen at a London authorized apple store or technical support?, how much is to change the ipod touch 5 screen at a London authorized apple store or technical support?

how much is to change the ipod touch 5 screen at a London authorized apple store or technical support?, how much is to change the ipod touch 5 screen at a London authorized apple store or technical support?

Big thank you, KP.
I will try it out Though I did try something similar before I posted to you ... and was unsuccessful

Ipod touch 4 white screen

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