IPod touch 4g frozen on white screen

Hi all, I have a fairly important problem. I was listening to Pandora while on the Facebook app, and I had just unlocked my iPod touch 4g/5g when the music stopped, screen froze, and faded to white. Now I have it plugged into iTunes. It downloaded all of the recent purchases I had made since the last time I synced it, but iTunes does not recognize or acknowledge the presence of my iPod. The screen is still white, some 30 minutes after this happened. It's completely unresponsive and I've tried holding down the home and power buttons until the Apple icon showed up, but the icon never showed up... I also have read quite a few other discussion forums about the "white screen of death", but they are all older and not about the current generation iPod touch. If this could be fixed quickly that would be awesome. I use my iPod quite frequently so it would be nice to have it back up and running.
Thanks, Quinn

First, try a system reset.  It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely.  Then recharge for at least an hour and Restore again.

Similar Messages

  • Ipod touch is frozen with white screen

    My daughters ipod touch just froze. The screen is lit up white and can do nothing.  I tried holding the on/off and home button at the same time for at least 15 seconds and it still wont restart. I also tried charging it for several hours and nothing.  Any ideas?

    You have to let the battery drain. After it is drained and the screen shuts off, THEN charge it back up.

  • Ipod Touch completely frozen with white screen

    My ipod touch is completley frozen with a grey/white screen. it will not respond to reset or restore, neither my pc or itunes recognise it when i plug it in. Anybody have any ideas other than contact apple directly? All software on ipod touch and itunes is up to date.

    - If the reset does not work, connct to comuer and if iTunes sees the iPod restore the iPod via iTunes.
    - Next let the battery fully draind and charge for an hour.. The try the reset:
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    and connecting to iTunes to try to restore.
    - If the iPod still has the white screen then it is time make an appointment at the Genius Bar of an Apple store.
    - If the iPod is off se if placing the iPod in recovery mode will allow iTunes to se the iPod so tha you can restore the iPod. For recovery mode:
    iPhone and iPod touch: Unable to update or restore

  • My iPod Touch 4 Frozen in white screen

    Hey, I left my ipod on the table beside me while i was playing piano, and then i notoced that its light went on, but when i check, its screen turned all white... I know its not only me who's having a problem like this right now, it just happaned 5 minutes ago..or more so... When I plug it on my computer, my itunes doesn't recognize it, I cant even turn it off.. Any help? ASAP! We dont waste money for this.

    I'm from the philippines, so if you suggest that i should take the ipod on an apple store for them to fix it, I dont think its gonna happen. The apple store from my place, is like 5-6hours trip,, my goodness, i will go that far then i dont know if i still have to pay for what they fix?..Just if

  • Ipod Touch 1st generation: blank white screen - I tried holding both buttons and connecting it to the computer, restoring it, and still nothing. What else can I do?

    Ipod Touch 1st generation: blank white screen - I tried holding both buttons and connecting it to the computer, restoring it, and still nothing. What else can I do? I did not drop it in water.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • My IPOD Touch initially had a white screen.  I tried correcting this by restoring default settings via ITunes.  The Restore Failed with error 1602 and now the IPOD touch is completely dead. It will not power on or respond when I plug it into my PC via USB

    My IPOD Touch initially had a white screen.  I tried correcting this by restoring default settings via ITunes.  The Restore Failed with error 1602 and now the IPOD touch is completely dead. It will not power on or respond when I plug it into my PC via USB.  I get an error on my PC stating that device attached to USB port is not recognizable.  Can anyone help?

    Error 1602: Try the following steps to resolve this error:
    Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
    Follow the steps listed for Error 1604.
    This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
    Above from:
    http://support.apple.com/kb/TS3694

  • My iPod touch 5th generation had white screened an it won't let me rest it by holding down the home button an the power button for ten seconds I've pulled it in to iTunes an its not being detected what can i do as its starting to over heat?

    my iPod touch 5th generation had white screened an it won't let me rest it by holding down the home button an the power button for ten seconds I've pulled it in to iTunes an its not being detected what can i do as its starting to over heat?

    If you can't get it to shut down or restart when holding down the Home and Sleep/Wake buttons and you can't get it recognized in iTunes to restore it, the iPod may have suffered a hardware failure and will need to go to Apple for service. Someone else here may have additional suggestions, though.
    There is no "fifth generation" iPod touch, by the way, just for the sake of clarity; not yet, anyway.
    Regards.

  • HT201263 after restarting and restoring ipod touch, display is still white screen

    after restarting and restoring ipod touch, display is still white screen. I have done this several times. One time, the display went to the home screen, but immediately went back to the white screen when I plugged it into the charge cord. The music continued to play however. help!

    If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    Apple Retail Store - Genius Bar

  • HT1414 iPod Touch has a blank white screen and the computer does not recognise it. I have tried pressing the Home button and Up Volume button and Off button to no avail. Thank you

    I tried to download an upgrade that was recommended by APPLE, the upgrade stopped halfway through and the iPod Touch was turned off, now the iPod Touch has a BLANK WHITE SCREEN and is UNRESPONSIVE to the COMPUTER
    I wonder if anyone can help
    Thank you
    Brizey

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • I have a ipod touch 2nd gen has white screen how do i fix this?

    my ipod touch 2nd gen has white screen how do i fix this?

    try to reboot your ipod, to do this hold the power button for 5 seconds, continue to hold the power button and press the home button for 10 seconds (at about 8 seconds the ipod will turn off ignore that) after that realease the buttons and your ipod should return to normal. (this working on my ipod 4g when it went green screen) hope it works!!

  • My ipod touch is showing a white screen and is not turning off how do i fix this?

    my ipod touch is showing a white screen and it is not turning off at all. can you help me please !

    First, try to Reset your device:
    Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears (ignore the Slide to Power Off option that shows up first).

  • My Ipod touch 4G has a white screen.

    My Ipod touch 4G has a white screen.  I've followed all the troubleshooting tips - turning off (hard to tell when all you see is white), hard reset, and restore.  I updated to the latest software versions.  Itunes recognizes the ipod.  I restored it.  Nothing changed.  Still have the white screen.  It hasn't been mishandled - no cracked screen, no water, hasn't been dropped.  Any other suggestions or is it time to call Apple?

    If you have done al the hardware troubleshooting, call Apple to get it serviced.

  • My Ipod touch has an all white screen, what does that mean? I can't see anything.

    My Ipod touch has an all white screen and

    If not successful, Try the remaining items of:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • My ipod touch is frozen on a screen with the ipod logo and the usb charger cable...i cannot get rid of it...i let the battery die...i held the sleep button and the power buttons..anyone have any ideas?

    my ipod touch is frozen... the screen has a picture of the itunes logo and a usb charger. I have held the sleep button and the power button to reset and i have let the battery die and started to recharge...niether worked. any ideas???

    Try charing it to 50% at least.
    If all else fails, try putting it in DFU mode. Connect it to iTunes, (iTunes may not detect the device, but that's ok) hold the power and home buttons down for 10 seconds, then release the power button but keep holding the home button until it goes into DFU mode. iTunes should detect it and ask for a restore.
    ~Lt. Leviathan

  • HT201412 Ipod touch is frozen on waiting screen. when I plug into itunes to reset I cannot and get error OXE8000065 what doae that mean?

    My sons ipod touch has frozen on a black screen with a waiting symbol rotating on it. We cant get it to turn on or off. When I tried to attach it to his itunes page we got the message "Cannot connect ipod error code OXE8000065". When I try to dio a search for the problem I keep getting told to resynch it but I cant!! Is this a common problem or do I need to send ipod back he has only had it 10 months

    Did yu try here:
    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

Maybe you are looking for