IPod touch 4G won't update, -43 error

My friend in Estonia has a 4G iPod touch.
iTunes is telling her an update is available.
She accepts, it backs up - then she gets a -43 error.
Any ideas?
Windows 7, iTunes 10.5.

Hey!!
After many failed attempts this is what worked for me:
Step 1. Right click on your phone in the left hand side bar and select Back Up
Step 2. Restore your phone and use the option where you restore and update
Step 3. When its done it will ask you to use the back up you previously completed
Hopefully this works for you!!!

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#1
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- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
#1.1 n/a because the errror message overrides it
#2 see #1
#3 iOS: Device not recognized in iTunes for Mac OS X
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#4 Covered by previous ones
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#6 iOS: If you can't back up or restore from a backup in iTunes
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#8 Resolve other problems first

IPod touch 4G won't update, -43 error

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