Ipod Touch (4th gen) freezes iTunes when sync'd.

A friend of mine has been having some problems and I have been unable to help him.  He bought a new iPod touch 4th gen at the weekend (couldn't resist the lower price or wait a few weeks until the new model) running ios 6, he has just updated itunes to 10.7 but everytime he syncs it iTunes freezes during part 5 or 6 of the sync process and does not recover.  His old nano (5th gen) syncs without issue, any ideas?  We have tried reseting the iPod to factory setings but this will only allow the iPod to sync correctly once.  When we try again iTunes freezes up.  We are pretty much at a loss, it's taken the shine of his new purchase.
Thanks.

From what I can recall they are preparing to or waiting for changes to be applied, I don't have my laptop to hand so I can't check at the mo.  The status bar then does nothing at all, iTunes just freezes up completely.  The moving arrows by the iPod stop circling and we have to use the task manager to close the program, just in case it restarted syncing we left it for about 20 mins without joy.  Even unplugging the ipod makes no difference.

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