Ipod Touch 4th gen not recognised by itunes/windows/OSX

So having had my first post removed for one reason or another I will ask again:
Does ANYBODY have any idea at all what is causing this seemingly common error to occur? I have tried all the steps advised by troubleshooting/advisors and members of the public...
Is my only option gonna be to return the device to apple?
I only ask because several people have now complained about this and bar being directed to a certain support page no actual useful advice is being given?

Does the iPod work?
Does it charge?
Did you do everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Note the above removes and reinstalls all Apple software
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem

Similar Messages

IPod Touch 4th gen not recognized in iTunes, read below...

So I plug my iPod touch 4th gen into my Windows 8 laptop and I get the little Windows 8 has recognized that a USB device has been plugged in jingle. But the iPod does not charge, is not recognized by iTunes, and is not recognized by File Explorer. So all I really get is the jingle. How do I fix this? I just downloaded the latest iTunes (11.1.1). Thanks for your help!

I was having the same problem, finally figured it out. I am a W8 user. Went to control panel, device manager, and expanded portable devices. I happened to have my iPhone plugged in to a USB port, and it showed up. Clicked on the iPhone, clicked on the driver tab, and updated the driver. Now it connects to iTunes.
شركة نقل اثاث بالرياض شركة رش مبيدات بالرياض شركة رش مبيدات بالرياض شركة مكافحة حشرات بالرياض كشف تسربات المياه كشف تسربات المياه كشف تسربات المياه شركة تنظيف خزانات بالمدينة المنورة نقل اثاث بالدمام شركة تنظيف منازل بالمدينة المنورة شركة كشف تسربات بالمدينة المنورة غسيل وتنظيف خزانات بالمدينة المنورة شركة تنظيف خزانات بالرياض شركة تنظيف فلل بالرياض نقل عفش شركة تنظيف بالرياض شركة تنظيف بالرياض شركة نقل اثاث بالرياض شركة نقل اثاث بالرياض شركة تنظيف فلل بالرياض شركة تنظيف منازل بالرياض شركة تنظيف منازل بالرياض شركة تنظيف منازل بالرياض شركة تنظيف منازل بالرياض شركة تنظيف خزانات بالرياض نقل اثاث في الرياض شركة مكافحة حشرات بالرياض شركة تنظيف شركة نظافة بالرياض شركة نظافة بالرياض شركة نظافة بالرياض شركة نظافة بالرياض شركة نقل اثاث شركة تنظيف مجالس بالرياض افضل شركة تنظيف بالرياض افضل شركة تنظيف بالرياض شركة تنظيف موكيت بالرياض شركة رش مبيدات بالرياض شركة رش مبيدات بالرياض شركة تنظيف شقق بالرياض شركة عزل خزانات بالرياض شركة مكافحة حشرات شركة تخزين اثاث شركة نقل اثاث الرياض شركة عزل خزانات بالرياض شركة مكافحة حشرات بالرياض شركة تخزين اثاث شركة نقل اثاث الرياض
So apparently the driver in my iPhone 4 was the problem. The TS1538 article did not address this issue. I still think it has something to do with the iTunes 11.1.1.11 update, because my phone and my wife's iPhone 4s worked before the update and didn't after the update. My guess is this is the problem many are having right now.

Problems solved: Ipod touch 4th gen not recognized in itunes on windows 8 laptop

Hi everyone,
Since the latest update of itunes I have been having trouble trying to sync my ipod touch 16gb (4th gen) with my laptop which I recently updated to windows 8.1. For a week now I been hitting my head for updating both my laptop and the itunes as I can no longer sync with my laptop, and I didn't even know where to begin to solve this problem.
I tried following all the instructions on the website to try and fix my problem so I got really frustrated and decided to delete all the apple softwares on my laptop. I decided to give it another try and download itunes over fresh and would you believe it... IT WORKED! Now my iPod is syncing again.
So, guys if your still having this problem, then follow these steps
1. Access control panel on laptop
2. Click on programs > Uninstal programs
3. Click on the following (5) applications and uninstall:
Apple application support - Uninstall
Apple mobile decive support - Uninstall
Apple software update - uninstall
Bonjour - uninstall
itunes - intall
5. Then access itunes and download itunes again and install
It should work when you connect your ipod via cable.
Hope this helps
All the best guys!

Yes that is a standard fix:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Ipod touch (4th gen) not recognised by windows 7 computer!

Hello everyone
I have been unable to use itunes for a good while now because my computer will not recognise my ipod touch. My laptop makes a noise like it is configuring when I plug my ipod into it but then absolutely nothing happens. When I checked apple mobile support it was installed but when I go to device manager nothing appears. I have uninstalled itunes and reinstalled regularly and nothing solves the problem. I am completely out of solutions, any help would be greatly appreciated.

Does the iPod work?
Does it charge?
Did you do everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Note the above removes and reinstalls all Apple software
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem

IPod touch 4th gen not recognized by iTunes 10.7 64-bit, but any solutions I found online do not work.

Everywhere I've looked here has not worked. I have recently gotten a windows 7 laptop and downloaded iTunes, but my iTunes will not recognize my iPod.
Here are some of the things I've done:
- Verified AMDS is installed
- Reinstalled iTunes and Quicktime
- Opened msconfig
- The iPod touch troubleshooting steps
- Taking a screenshot and searching classification of devices for iPod touch or "Unknown devices"
- Run Diagnostics on iTunes... here are the results:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
SAMSUNG ELECTRONICS CO., LTD. QX311/QX411/QX412/QX511
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002AAA5C010D4F78
Current user is not an administrator.
The current local date and time is 2012-10-21 14:50:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {370057E0-093F-49E4-824A-E3DEBED9A51D}
Description:          Microsoft Virtual WiFi Miniport Adapter #4
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {87292AF8-4862-47ED-AECD-64657EE5FBDC}
Description:          Microsoft Virtual WiFi Miniport Adapter #3
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {2F013AEF-26E4-4A15-81B1-D47805867D2A}
Description:          Intel(R) Centrino(R) Advanced-N 6235
IP Address:          192.168.1.7
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Sun Oct 21 14:46:14 2012
Lease Expires:          Mon Oct 22 14:46:14 2012
DNS Servers:          192.168.1.1
Adapter Name:          {D02F01C6-F3E2-42EB-8917-2B2AE0AF751F}
Description:          Realtek PCIe GBE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name:          {F2BEC325-BD71-4C8A-B49A-141B59368E8E}
Description:          Bluetooth Device (Personal Area Network)
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969
Lease Expires:          Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-10-21 14:49:10.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: TSSTcorp CDDVDW SU-208BB, Rev SC00
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Renesas Electronics USB 3.0 Host Controller. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
I personally think it's the AMDS. It says the drive does not exist even though I reinstalled iTunes multiple times...
Any suggestions?

I agree it it the driver since the diagnostics say:
Apple Mobile Device Driver not found.
Did you try step 5 of:
iOS: Device not recognized in iTunes for Windows

IPod Touch 4th Gen not recognized by iTunes

Lately, since i updated to iTunes (6/30/14), I never could have my iPod be recognized by iTunes. It is recognized by my PC and the charger works perfectly in the wall, but i can't sync my iPod to my PC. HALP

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

Sync iPod Touch 4th Gen to 2 different iTunes

Can you sync the same iPod Touch 4th gen to 2 different iTunes?
On my iMac early 2010 theres lots of songs I want on my iPod and on my Macbook Pro late 2011 theres photos I want on my iPod.

That means that you can connect the iPod other than your one syncing computer and copy music and videos from that computer's itunes library to your iPod.
The follows explans it but does not reflect iTunes 11 for exactly how to do it.
Using iPhone, iPad, or iPod with multiple computers

My ipod touch 4th gen wont sync with itunes 11

My ipod touch 4th gen wont sync with itunes 11, keeps getting so far then times out.
Ive tried resetting it but doesnt seem to help.

Try rooboting the computer.
Try different cable and USB port
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

TS2771 Why does my ipod touch 4th gen not have any sound when on dock?

My daughter's ipod touch 4th gen did work on a dock and no longer does. I have read a number of pieces of advice - download an update of iTunes, reset to original settings, neither seems to have helped. As it is less than 12 months old, do you think I return this as it is still under warranty? She got a dock for Christmas and is VERY disappointed that her iPod does not work on it, even though her old CHinese copy of an ipod (1st) will work on the dock. HELP!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Inspect the dock connector for bend or missing contacts, corroded contacts, broken, missing or cracked plastic.

IPod nano (4th gen) not recognized by iTunes 11.1.3

I have an iPod nano (4th gen). After upgarding iTunes to v 11.1.3 (MacBook Pro) I get the follwoing message:
iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod.
Unfortunately, I restored to factory settings, which erased everything, but each time I connect the iPod I get the same message.
It must be an issue with compatibility because I get the same message with my wife's iPod (same gen), but hers syncs just fine on her iTunes (v 10), and I get the same message using two different USB cables.
So now my iPod is essentially empty (factory settings) and as good as a paperweight unless there is a way to get iTunes to recognize and sync. If I could get past the error message, I suspect it would be easy to sync automatically or manually.
Any help would be appreciated.
Thanks

Hi JMfromMN,
Thanks for using Apple Support Communities. If your iPod isn't recognized by your computer, this article may help:
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Since your wife's iPod displays the same behavior omn your computer, it sounds like the troubleshooting for the iPod itself (which you've largely already done anyway) can be skipped.
Cheers,
- Ari

Lost iPod Touch 4th Gen, not allowed to use iCloud

Hi all,
I recently misplaced my iPod Touch 4th Gen, I have done this before and have successfully used find my iPhone to locate it. However, there appears to have been some sort of update, and Apple will no longer allow me access to iCloud unless I set it up on a OSX or IOS device, which, has been lost. (I do not have a MAC).
Does anyone know of anyway that I can still use iCloud?
Any help appreciated.
Thanks.

This is the error I get whenever I try to log in to iCloud.

IPod Shuffle 4th-Gen NOT recognized by iTunes

I have this Shuffle that won't be recognized by iTunes and it has no music in it. When I connect it to my iMac it only shows up as a flash drive with a lonely file called "iPod Control." I tried deleting this file just to see what would happen but it isn't possible. It also says that the file has zero kb.
I don't think I have to restart my computer or iTunes or anything like that so there must be something else to do. Also I have everything updated. Your help would be really appreciated, thanks.

Hello eleanor118,
Thank you for using Apple Support Communities.
For more information, take a look at:
iPod shuffle (4th generation): Not seen in iTunes
http://support.apple.com/kb/TS3572
Have a nice day,
Mario

Why isn't my iPod touch 4th gen not turning on after getting the ios 5 installed?

I just installed the new iOS 5 to my iPod touch 4th gen tonight and when I got home from dinner (about 10min ago) it still hadn't turned on after letting it sit plugged in for over two hours after the update. I was wondering if anyone knew why it wasn't working or if it had happened to anyone else? Any help?

Try a manual install, as outlined in the link below.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

IPod Touch 4th Gen isn't detected on Windows 7 Starter

Device: iPod Touch 4th Gen (lastest update)
iTunes Version: Latest Version
Operating System: Windows 7 Starter (A netbook computer)
My friend just started having this issue with his netbook where his iPod Touch will not be detected at all not even under My Computer. It will charge the device however it will not sync.
Before he had the iTunes Wifi Sync on, but it wasn't really working either for some odd reason.
On booting iTunes I noticed it kept coming up with the need to downgrade to be compatible for iTunes to run probably. I assume the latest version of iTunes cannot naturally run on Windows 7 Starter with downgrading to a lower compatiblity likely either it downgraded to Vista or XP compatibility.
I was wondering with it was an iTunes sync service was not turned on, but another friend had brought her iPhone and right away that device appeared in iTunes so it appears to be a issue with the iPod itself. We swapped usb cables in hopes that his older more worn cable may have been the issue, but still not luck.
We had used all of the following listed from this page: http://support.apple.com/kb/TS1538. As well as another which I can't seem to find that had about 15 items to try.
So basically it doesn't show up as even a usb device in the "Device and Printers" window or as a device under "My Computer".
Thanks for your time.

- As asked for the versions since many users think that have the "latest" when they do not have the latest version/
- Q4: I said no that the iPod Touch 4G does not show up in iTunes/My Computer in my post. Please My question read my post.
My queston is does your iPod show up in iTunes when you conenct the iPod to another computer.
"If you connect the 4G iPod to another computer does it show in iTunes/My Computer?"
If no:
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Ipod Nano 4th Gen not recognised in Windows Vista, Windows 7 or Itunes and screen blank

Hello,
I have a quite old (3-4 years old) iPod Nano 4th Gen.
The screen is blank, which means it needs charging. When I plug it into my laptop/computer then it doesn't show up which im assuming is because it needs charging.
When I plug it into my plug charger (plugged into a wall) nothing happens.
I think this is because the cables (I have 3- 2 computer USB cables and one plug charger cable) being too lose and not connecting to the iPhone fully.
I have looked at all the articles, I have done the R's, I have tried to restore it, I have pressed the clickwheel and centre button together and I have toggled the hold switch.
If anyone can help it would be appreciated! (And please save the "take it to apple support" etc... comments for if you can't think of anything else- not being rude but I know this)
Thanks
BitMyApple

Hey, I hear ya and can sympathize. I have the same
issue. The difference is that my computer can "see"
my ipod but it refuses to show up in itunes itself;
therefore, I can't put anything on the ipod (from the
computer) and vice-versa. Apple support is clueless.
This is very frustrating to say the least. Itunes
keeps telling me that my ipod is synced to a
"different" computer, which isn't true. It's the
same computer. The difference is that when I first
got the 'pod and used it with this computer (and
everything worked fine), I was running XP. I
installed Vista and after that, all the problems
started. If I ever get this resolved, believe me,
I'll post something here.
I'm guessing that somehow, itunes "sees" what
computer it's hooked to by "looking" at something in
the OS. Change the OS and it "thinks" it's seeing a
"different" computer.
Try reformatting it.

Ipod Touch 4th gen not recognised by itunes/windows/OSX

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