IPod Touch 4th Generation Wifi / FaceTime, YouTube, & iMessage Question

I got my iPod Touch 4th Generation today at an Apple store. Brand new. I opened it up, used FaceTime & iMessage for a while, and then I shut it off. When I turned it back on, and tried to go on FaceTime or iMessage, it asked me to sign in. Gave me a "Get Started" page. So, I sign in ( mind you, I'm connected to WiFi the whole time. I can surf the web, no YouTube for some reason, but I know WiFi is on and connected ) and a pop up comes up. The title is, in this case it's for the iMessage, iMessage Activation and it says "Could not sign in. Please check your network connection and try again." Same thing happens for FaceTime. It worked before, so I don't know why it's doing this. I turned my WiFi on and off, and I can't do anything about the router because it's not mine. However, I know it works because I can surf Safari, and use internet on my laptop. Please help! I've looked everywhere for an answer and nothing. I just got this today! And it worked before. Please help.

Try a system reset.  It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
There's more that you can try but you just got the darned thing today.  Perhaps a return visit to the store is appropriate.

Similar Messages

  • IPod Touch 4th Generation Wifi / FaceTime & iMessage Question

    I got my iPod Touch 4th Generation today at an Apple store. Brand new. I opened it up, used FaceTime & iMessage for a while, and then I shut it off. When I turned it back on, and tried to go on FaceTime or iMessage, it asked me to sign in. Gave me a "Get Started" page. So, I sign in ( mind you, I'm connected to WiFi the whole time. I can surf the web, no YouTube for some reason, but I know WiFi is on and connected ) and a pop up comes up. The title is, in this case it's for the iMessage, iMessage Activation and it says "Could not sign in. Please check your network connection and try again." Same thing happens for FaceTime. It worked before, so I don't know why it's doing this. I turned my WiFi on and off, and I can't do anything about the router because it's not mine. However, I know it works because I can surf Safari, and use internet on my laptop. Please help! I've looked everywhere for an answer and nothing. I just got this today! And it worked before. Please help.

    reset network settings
    settings-general-reset-reset network settings

  • How do I fix the connection issues on my iPod Touch 4th generation to connect to iMessage?

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    I am using my college's WiFi network and it is hit and miss in my building, but both my iPod touch 2nd gen and iPad 3rd gen can receive iMessages and everything fine. I am starting to think that the 4th gen ipod touch just has a crappy wifi receiver or something.
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    I just updated to iOS 6.1.2 and that did not fix it either.

    I know this question is no related directly to your topic, but I wanted to know how did you get imessage in ipod touch 2g. I have one but it doesn't have imessage. I will appreciate your help. Thanks in advance.

  • I have an Ipod Touch 4th gen and Facetime isn't in my settings or as an app. How do I get it back?

    I have an Ipod Touch (4th Generation) and FaceTime isn't in my settings or shows up as an app. I don't have Restricitions. I want FaceTime back so how do I get it? I searched my whole Ipod for FaceTime and there weren't any results. I used Voice Control and it said that I had to enable FaceTime before I can make video calls.

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    iPods officially sold in one of the middle Eastern countries that prohibit FT will not have FT and there is no way to get it on the iPod.
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    iOS: Back up and restore your iOS device with iCloud or iTunes
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  • Hello. I have an ipod touch 4th generation. I have been trying to work facetime and imessage for 3 days, i sign in with my user ID and it says signing in and verifying but then it goes back to the sign in page. Can anyone help?

    Hello. I have an ipod touch 4th generation. I have been trying to work facetime and imessage for 3 days, i sign in with my user ID and it says signing in and verifying but then it goes back to the sign in page. Can anyone help?

    I disabled all my computer's firewalls and sure enough, IT WORKED!! My iPod is updated and just now finishing restoring! Thank you SOOOO SOOO much. : D

  • I had an ipod touch 4th generation and then I switched to the 5th generation, but kept the same icloud account. now it won't let me sign into my imessage with that account on my new ipod

    I had an ipod touch 4th generation and then I switched to the 5th generation, but kept the same icloud account. Now it won't let me sign into my imessage with that account on my new ipod 5. Whenever I try to sign in it says try checking network connection.

    iOS: Troubleshooting FaceTime and iMessage activation
    FaceTime, Game Center, Messages: Troubleshooting sign in issues

  • HT1386 i have an ipod touch 4th generation and when i sign up to get imessage it says that it is unable to verify email because it is already in use.  how do i fix this?

    I have an ipod touch 4th generation and when i try to sign up for imessages or facetime it says that it is unable to verify email because it is already in use.  How do I fix this???

    If this is the problem following the instruction.  Frequently it is a hardware problem.
    iOS: Wi-Fi or Bluetooth settings grayed out or dim
    Otherwise try (assuming that other devices see your network)
    - A reset. Nothing wil be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
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    - Power of and then back on your router.
    - Reset network settings: Settings>Genral>Reset>Reset Network Settings
    iOS: Troubleshooting Wi-Fi networks and connections

  • I cannot get imessage to work for me on my ipod touch 4th generation when i sign in with apple ID then it says confirm email and it keeps on going and going and going and never stops

    i cannot get imessage to work for me on my ipod touch 4th generation when i sign in with apple ID then it says confirm email and it keeps on going and going and going and never stops

    Try:
    iOS: Troubleshooting FaceTime and iMessage activation

  • I have and ipod touch 4th generation and i cannot connect to any wifi, can someone help me with this?

    so this christmas that just assed i got a new ipod touch 4th generation! recently it has fallen and cracked and at the top left corner pieces came off, but after 2 days ago i couldnt get wifi at my house! i do not have a router but i always could get it perfectly in my room from my neighbor! but recently its been agravating me because i cant do anything about it, and at school id et wifi everywhere but now i only et it in one class!
    and also i have the pinger textfree app and it wont let me get on it, it will sit there with the logo for 5 minutes and bring me back to my home on my ipod even without wifi, can someone explain to me why my ipod is acting all weird? i also resetted it 2 times and nothing happened i resetted my networks and nothing, someone please help me wiht my problem! ):

    Does the Ipod see the network?
    It sure sound like the drop cause some other internal damage like breaking/loosening the connection to the  antenna. See:
    http://www.ifixit.com/Teardown/iPod-Touch-4th-Generation-Teardown/3562/3

  • Can't update to ios7 on ipod touch 4th generation on this ipod. had facetime but now it requires ios7 so i have it no more and used it a lot with family. would have to buy new ipod. apple should not take away the capabilities you have already paid for

    found out i can't update ipod touch 4th generation to ios7 which is now required to use facetime. have used facetime for several years with family now can't use. Apple should not take away the capabilities you already have paid for!!

    No correct, you do not need iOS for FaceTime. You only needed to update to iOS 6.1.6.
    Unable to make or receive FaceTime calls after April 16, 2014
    If you are having problems:
    iOS: Troubleshooting FaceTime                  

  • HT4199 I just got a new iPod touch 4th generation and I'm trying to connect to my router and my iPod says, 'Cannont find network.' I don't know what to do! No other networks come up on the list so I can't 'tag' along with thier wifi. Please help. I need a

    I just got a new iPod touch 4th generation and I'm trying to connect to my router and my iPod says, 'Cannont find network.' I don't know what to do! No other networks come up on the list so I can't 'tag' along with thier wifi. Please help. I need advice.

    What type network is yu router set up for? The 4G iPod can only connect and see 2.4 GHZ networl like B, G and the 2,4 GHz N. There is also a 5 GHz N but the iPod will not even seethat network.
    See:
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    iOS: Recommended settings for Wi-Fi routers and access points

  • My ipod touch 4th generation says its connected to wifi but whenever i try to use wifi it says its not connected

    I have had my ipod touch 4th generation for a few years now and all of a sudden it wont connect to wifi. Even though it says im connected it doesn't work. It has a tick beside the name and everything! Also it has three bars saying im fully connected but whenever i go onto an app that requires wifi it says im not connected. I have reset my ipod, reset the settings, forgot the network then connected again, everything!!!! No matter what i cant get wifi for anything that i need it for.
    Please, Please, Please, Please can someone give me an answer that will work and if you do answer please tell me what an router is because everyones talking about it and i don't know what it is??!!!  
    PLEASE

    Does the iPod connect to other networks?
    Does the iPod see the network?
    Any error messages?
    Do other devices now connect?
    Did the iPod connect before?
    Try the following to rule out a software problem:                 
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • IPod Touch (4th generation) won't connect to wifi! Please help!

    My iPod Touch (4th generation) won't connect to my house wifi that it's always connected to. I tried forgetting the network, and putting the password in again, several times. I've tried restarting my iPod, turning the wifi on & off, and also turning the router off and back on but none of this has helped. After I forgot the network and typed the password back in it just kept saying 'loading' and eventually it stops loading but still doesn't connect. It also shows other peoples wifi's but I haven't tried to connect to theres to see if it works. It just started doing this yesterday at this other place I was at but i just figured it was their wifi because when I got home that night it worked just fine but today it started doing it again at my house and I don't know what to do. Please Help!

    Does the iOS device connect to other networks? If yes that tend to indiacte a problem with your network.
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network      
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • HT201412 I have an iPod touch 4th generation and after sending emoji iMessage is not working, it closes every time I try to open it and I have already tried resetting my iPod and restarting it.

    I have an iPod touch 4th generation and after sending emoji it no longer works. Every time I try to open iMessage it closes. I have already tried resetting and restarting my iPod and neither has worked.

    Have you tried getting rid of emoji?

  • My Ipod touch 4th generation facetime has just stopped working it will ring out and then try to connect and each time says connection lost. The Ipod has been reset hardware etc and the software is all update .

    my Ipod touch 4th generation facetime has just stopped working it will ring out and then try to connect and each time says connection lost. The Ipod has been reset hardware etc and the software is all update .

    Hi hema87,
    Thanks for using Apple Support Communities.  This article has some troubleshooting steps you can try if FaceTime is timing out:
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/ts3367
    Cheers,
    - Ari

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