IPod touch 5th Gen Microphone Dead?

Hello,
We bought our 7-year old son a (PRODUCT) RED iPod touch, 5th gen for Christmas. About a week or two ago, the microphone quit picking up audio. So now he can't voice-to-text, use FaceTime or Siri or record audio in videos. I've checked and there's nowhere in iOS where you can mute the mic - that I know of anyway. He's been super careful with it and says he hasn't spilled any liquids in it or anything. When we plug in the earphones that have the volume +/- controls and mic on them, the device will pick up audio through that mic as it overrides the built-in mic. So thats proof there's something wrong with the built-in mic.
So Anyone else had this happen? If so did you find a way to fix it or did it have to be sent in for repair?

- Make sure the mic hole it clear and unobstructed. It is the hole on the back by the camera lens
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a hardware problem.
Apple Retail Store - Genius Bar

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