IPod Touch 5th Gen sound really low when playing movies/tv shows from video app

I just bought a ipod touch 5th generation for my daughter so she can watch her movies and tv shows that i purchased on itunes. On my iPhone 5S, I have no problems with the sound... Loud and clear. However with my new ipod touch, those same movies/tv shoes have really low volume. The sound while using Apps, Games and playing music are all fine. While playing from the video app, headphones are ok too... My problem is the sound from the speaker. I don't understand why all the other functions on the ipod that use sound is OK.
I have already reset my ipod and reset all the settings too... still didnt work. Please help! Thanks

The speaker is not that good but maybe yours is defective if you have the volume fully raised.
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted and have a poor contact.
Try the following to rule out a software problem
- Check also Settings > General > Accessibility > Hearing. Make sure that the sound balance is not set all the way to "R" or "R".
- Reset the iOS device. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack or other hardware problem.
Apple Retail Store - Genius Bar

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