IPod Touch 5th Gen Wifi Fine... but never at home :(
I own a 2 year old iPod 5th Gen wifi only. Since the 8.1.3 IOS update it will fail to connect with all but the newest and most up-to-date wifi routers. While traveling for my winter in Mexico I was unable to wifi connect at over 20 hotels and hotspots. Now that I am at home I see that it IS able to connect at the Apple Store's wifi, and also at Starbucks and some of my friends routers that apparently are newer than 5 years old. At my home I have a NETGEAR Wireless-N 300 router, purchased February 2010. I went to the Apple Genius people today and followed their sound advice and upgraded the firmware in my NETGEAR Wireless-N 300 router. I have tweaked and fiddled with almost everything I can imagine... but still never connects. The error this iPod gets here is the same it has given me since January when I said "yes" to the IOS update... "Incorrect Password, Cannot Connect". The ipod "see" every wifi router... just never gets past the password.
PLEASE!! Do I really have to go out and spend money on a new router just because ONE simple device, out of the 8 in our home (none Apple) will not connect?
I did:
Update Firmware on NETGEAR Wireless-N 300 router.
Reset All Network Settings on iPod
Reset All Data in iPod
Rebooted: Cable Modem, Wifi Router, iPod Touch
Tested with WEP as well as NONE under Netgear Security Options ... no help, so returned to WPA2-PSK [AES]
Maybe it's MAC ADDRESS related?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
Similar Messages
-
How can I unlock ipod touch 5th gen currently disabled and never sync'd with itunes
Basic situation. Ipod touch 5th gen. Passcode forgotten and tried too many times such that ipod is disabled and requested to connect to iTunes. Problem is that the ipod was never sync'd with iTunes so the connection fails. I've only owned it for 9 months or so. I know I can recover all my music through iTunes and my applications through the app store since all of my content was legally purchased. The problem is that I need to also recover my contacts and pictures since this is the only place they exist.
I have read about methods up to 4th generation where you can access a particular file on the device via computer and rename it to unlock the device. That would most likely allow me to then sync/backup via iTunes and recover my data. Problem is that I can only access the DCIM folder via windows manager and it contains no data. Perhaps there is a way to access the device a different way?
Is there a way with the 5th generation to either reset the lock (from disabled to locked with a 1 min wait for retry as an example) to allow me more opportunities to try other passcodes that I may have set (including mistypes etc) or to remove the passcode completely and let me set it to something I will write down this time?
Please do not reply with the standard apple responses of 'sync with itunes' or 'factory reset' and no, I did not sync with the icloud either (I tried but it was unsuccessful for some reason).
The answer doesn't even have to be a free one as I would be willing to pay for the solution if it were guaranteed to work. Since apple seems to want to charge for any type of support, even to ask a question, I am relying on the community for help. Thanks much.You have to place the iPod in Recovery mode as Apple says and erase the device. It is a security feature.
or
If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.
There is not other way -
My Ipod touch 5th gen is connected to wifi but internet doesnt work on it. It is showing full connectivity but when i try using itunes or safari, nothing loads.
Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My ipod touch 5th gen wont connect to updated itunes but is recognized on my computer, help!
Just brought a new ipod touch 5th gen, and when i connect it with my cable on my windows 8 hp laptop it will recognise it on my laptop in my computer but it won't connect with itunes. I have the latest version of itunes, and have tried reinstalling it three times, along with following the apple help sections but nothing has worked. It connects on other mac, and pc's itunes however and believe it is a problem with windows 8. Anyone having this problem or know how to help? thanks
If you mean playing music from your computer's speakers that that work if you computer can act as a bluetooth receiver (like BT speakers and headphones) since the iPod can transmit music using the A2DP BT profile.
On the iPod go to Settings>General>Reset> Reset Network Settings and try again. You will also have to rejoin all wifi networks -
IPod touch 5th gen won't accept wifi password
My daughter just got her iPod touch 5th gen 32GB (iOS 8.1.1) for x-mas and has had no problems connecting to our wifi until yesterday. It sees the wifi but when we ask to join, all of a sudden, it says "Incorrect Password for (wifi name)... " but i know it is correct. I've tried to enter it dozens of times but no luck. I've also asked other people to enter it but no luck there either. All of our other devices can connect with no problem so I know its really not the password despite the message. Our other daughter got an identical iPod touch at x-mas also and she hasn't had any problems connecting on her device.
I have tried to reset the network settings twice now. I have also forgotten the network & tried to rejoin multiple times - no luck. I've noticed none of the router or IP settings are showing on the device, even though that info does show on my iPhone 5s while its not connected. It's like it see's the wifi but it's not receiving any info.
Please help!Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
i have an ipod touch 5th gen and when connected to itunes i get a message saying itunes was unable to load data class information from sync services. reconnect or try again later. anyone got any ideas? i've tried most things on most forums but still no joy
Try here:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
If not successful see the previous discussion on the right side of this page with the green checkmark. -
i if use "search" in music on my ipod touch 5th gen the result just show only album and playlist but nothing song result.whats wrong with it?please help
The users guide says:
Spotlight searches the following:
Contacts—All content
Apps—Titles
Music—Names of songs, artists, and albums, and the titles of podcasts and videos
Podcasts—Titles
Videos—Titles
Audiobooks—Titles
Notes—Text of notes
Calendar (Events)—Event titles, invitees, locations, and notes
Mail—To, From, and Subject fields of all accounts (the text of messages isn’t searched)
Reminders—Titles
Messages—Names and text of messages
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsynce all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Ipod nano 5th gen - works fine when plugged in either to wall or computer and appears to be fully charged but as soon as it is unplugged screen goes blank and will not start - is the battery shot?
Yes, your battery is likely toast and in need of replacement. Not much else for troubleshooting here. Sorry.
B-rock -
My ipod touch 5th gen. is not charging but is not syncing or being recognized by itunes 11 ? How can i fix this??
Hi cecebabymusik,
Welcome to the Support Communities!
Try the specific steps below for the your iPod touch first:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If the issue is not resolved, you may need to uninstall iTunes and all of it's components, and reinstall the latest version as explained in this article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
I hope this information helps ....
- Judy -
My cousin bought iPod touch 5th gen. Then it doesn't turned on. He charge it a charge icon appeared but after 30 mins still off . Is that normal for a brand new iPod touch? Please help me..
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
and
try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My Ipod touch 5th gen has been disabled because I can't remember the passcode and has no wifi connection and when I plug it into itunes it says an error has occured. How do I fix it ?
What error do you see when you connect it? This support document provides instructions on how to recover an iDevice that has been disabled because of a forgotten passcode. You need to restore the device. Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
-
My ipod touch 5th gen will not connect to itunes, but my computer registers my ipod. i have tried placing my ipod in recovery mode, uninstalled and reinstalled itunes, and restarted my laptop but my ipod will not connect to my itunes..... help ._.
Try
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem -
I restored a new ipod touch 5th gen from my cloud and cannot get it to connect to itunes on my computer. I restarted my computer and ipod. I reinstalled Itunes and It still won't show up in itunes. My computer recoginizes it but not itunes.
Hello BKBrown65,
I understand that your iPod touch is not recognized by iTunes. The following article may help to resolve your issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M. -
IPod Touch 5th Gen will connect to computer and display in iTunes, but will not turn on
I've had my iPod touch 5th gen in a Lifeproof case and was taking some pictures, and lo and behold, the case seal leaked. I got water inside my case and immediately turned my iPod off and placed it in rice. After two weeks of drying in rice in a warm environment, I removed it and decided to try it out again. Much to my chagrin, my iPod would not turn on and could not be placed in recovery mode; I've tried to place it in both recovery and DFU mode, if only for some response, but nothing. It displays no screen image, no error message, nothing. It shows up in iTunes just as normal, with the name, and I can even view the sync menus for the device. However, I cannot access any pictures (my iPod has a passcode that must be entered first, and to enter the passcode I would have to turn the device on, which is so far impossible).
PLEASE HELP. Lifeproof will replace my case but not my device, and I have several weeks of photos, lots of music, and unsynced apps. (I know I should have backed up more recently, but life gets busy and I wasn't anticipating such a problem).- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic. It could be that the water corroded the contacts so try to clean any corrosion from them.
- Then charge overnight and try what you did before
If still does not work:
Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs.. They do not fix yours.
Apple - iPod Repair price
You can do it at an Apple store by making an appointment:
Apple Retail Store - Genius Bar
or send it in to Apple. See:
Service Answer Center - iPod -
i have an ipod touch 5th gen. i first loaded itunes on a windows 7 64 bit machine. i then got a new windows 8 64 bit machine but itunes will not load on it. i keep getting 2503 & 2502 errors. some apple software loaded, but it will not let me uninstall it from the machine. any thoughts, about how to get itunes to run on my machine?
Try:
Trouble installing iTunes or QuickTime for Windows
Next try posting in the iTunes forum
Maybe you are looking for
-
Workflow template not shown in list workflow setting
I created a new list, a new site content type, and new reusable workflow. The site content type is added to the list. Worked fine at the Dev environment. Deployed the workflow to UAT environment as WSP file and list as a list template. In UAT, a new
-
How to record FaceTime calls on a Mac?
My wife is trying to record her FaceTime calls with a friend from across the country. I noticed that Messages has a record chat option under video but whenever I start a FaceTime call it become gray. Am I doing something wrong? How can we record her
-
Mail.app is 20GB full of email - How to manage?
Hi, I'm working with a client who has 20GB + of data in Mail.app. It has already exploded on her iMac and I'm concerned the same will happen on her PowerBook soon if we don't come up with better mail management strategies. I've moved most of the mail
-
Error updating to Maverick from 10.7.5
When I open the app store and click on the free upgrade button I get a pop up (See image below). After I click download it keep showing up again and again. I can't seem to get around this popup. Any suggestions?
-
It pops up when I try to use a toolbar, specifically the ChaCha guide bar. Any way to solve this?