IPOD Touch 5th Generation Forgot Password Need to Reset

My son forgot his password for his ipod touch 5. when we try to reset it we get the following:itunes could not connect to ipod touch because it is locked with a passcode. You must enter your passcode on the ipod touch before it can be used with itunes. No matter what we try we cannot get the ipod touch to reset ipod touch ... have tried what they tell you on the ios page but if we hold the home button down we get "unable to connect to siri: Does anyone know how to reset the ipod?

iOS: Forgotten passcode or device disabled after ... - Support - Apple

Similar Messages

  • A Huge Problem with my iPod touch 5th Generation - Cannot Sync or Hard Reset

    It's Impossible unless Somebody has a suggestion on how to fix this "problem".
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    Please. Somebody help me fix that iPod. Stuck at black screen. Can't goto the apple logo. So whenever i unplug the recharger. It goes black screen instead of battery required to charge or something like that.
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    Here:
    Not Charge
    - See:       
    iPod touch: Hardware troubleshooting
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    - Try another charging source
    - Inspect the dock connector for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genus Bar of an Apple store.
    Apple Retail Store - Genius Bar
    or
    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
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    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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    Apple Retail Store - Genius Bar       

  • I have a problem updating the new ipod touch 5th generation

    I have a problem updating the new ipod touch 5th generation and I need help:
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    Maybe:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
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  • I reset my ipod touch 5th generation and i just reset my apple id and password and it wont let me activate my ipod. I need help!!

    i reset my ipod touch 5th generation and i just reset my apple id and password and it wont let me activate my ipod. I need help!!

    What happens when you try? Error message?
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    Apple - Support - iTunes - Contact Us

  • My little brother lock my ipod touch 5th generation. Now he wont tell me the password. Can someone help me. What can i do?? Please help me???????

    My little brother lock my ipod touch 5th generation. Now he wont tell me the password. Can someone help me. What can i do?? Please help me???????

    You would need to put it in recover mode:
    iOS: Unable to update or restore - Support - Apple

  • TS4268 I have an iphone on my account & added my daughter's ipod touch 5th generation to it. Now all my iphone info is on her ipod, even my phone number! How do I separate the two? Do I need to reset her ipod?

    I have an iphone 4s on my itunes account & added my daughter's new ipod touch 5th generation. Now everything from my iphone is on her ipod & still on my phone too, even my phone # shows up as her ipod. How do I separate the 2 devices? Do I need to reset her ipod? If so when I plug it into the computer won't it happen again?

    Don't select his apps to sync.
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  • I forgot the security answers on my iPod Touch 5th generation and it won't let me download anything from iTunes!!

    I forgot the security answers on my Ipod Touch 5th generation and it won't let me downlaod ANYTHING fron itunes and it's REALLY REALLY frustarting!!!!!!!!!

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
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  • I have a bad idea I might of blown up mu iPod touch 5th generation battery by a mistake, please any suggestions on how i could try and turn it on? It is completely blank and it had full charge before it shut off. In need of desperate help :-(

    I have a bad idea I might of blown up my iPod touch 5th generation battery by a mistake, please any suggestions on how i could try and turn it on? It is completely blank and it had full charge before it shut off. In need of desperate help :-(
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    Thank you very much

    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • In my apple ipod touch 5th generation i forgot my passcode in lockscreen what may i do??

    in my apple ipod touch 5th generation i forgot my passcode in lockscreen

    Forgotten Screen-Lock Passcode
    Connect the iOS device to your computer and try to make a backup
    iOS: How to back up
    Then restore via iTunes. The iOS device will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
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  • HT1212 ipod Touch 5th generation. I changed the original passcode and then forgot, so it says 'iPod is disabled'. It hadn't been synced with iTunes, so I switched it off, held home button, connected to Mac, did restore on iTunes twice but it doesn't work.

    ipod Touch 5th generation. I changed the original passcode and then forgot, so it says 'iPod is disabled'. It hadn't been synced with iTunes, so I switched it off, held home button, connected to Mac, did restore on iTunes twice but it doesn't work. Help!

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • Forgot my Ipod touch 5th generation passcode?

    I forgot my Ipod touch 5th generation passcode. Right now my Ipod is disabled.I went on Itunes on my computer to restart my entire Ipod but when I connected my Ipod to my computer it said       'To allow access,please respond on your Ipod touch'   but it obviously can't respond on my Ipod since it's disabled.
    I haven't synced my iPod data on my computer so i dont care if everything gets erased on my Ipod.
    Help? Thanks!!

    Read this.

  • HT1222 I have a Ipod touch 5th generation and for got my passcode and need to  change it but every time I connect it to itune I get a error message say it has tobe unlock before it can be restored

    My wife and I brought a Ipod touch 5th generation for our grandson after which he let a bully at school take it from him and change the passcode. We retrieved the ipod from the young man with a fare amount of run around.  But now we are lockout. of it and when we look up how to reset it we where told to connect to itune,but when doing so I got a error message stating that the device had to be unlock before it could be restored. Is there another way that I may restore the Ipod?

    If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    If your iPod is defective and not abused Apple will exchange it at no cost.
    Apple Retail Store - Genius Bar

  • My iPod touch 5th generation doesn't come up in devices on my computer and i have forgotten the password... what should i do~?

    i am locked pout of my ipod touch 5th generation and it wont come up on devices... please help if you can! thank you!

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    If necessary also see:
    iOS: Device not recognized in iTunes for Windows
    or
    iOS: Device not recognized in iTunes for Mac OS X

  • I can't use my ipod touch 5th generation on my imac G5, needs itunes version 10.7  Where can I get that?

    My imac G5 is old, but still works beautifully!  I just bought the ipod touch, 5th generation and itunes wants a version (10.7) that I cannot get on their site!  Any ideas? I tried hooking the ipod up to the ipad (2nd), but I get no reaction whatsoever!  Do I have to return this ipod?

    iTunes 10.7 requires an Intel Mac and isn't compatible with yours.
    (89303)

  • How to reset ipod touch 5th generation without using itunes

    I am locked out of my IPod touch 5th generation because my password was changed on me. It says my ipod is disabled and I need to connect to itunes. However, I can not get itunes where I am so I need to know how to reset my ipod without itunes.

    Only if:
    If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.
    otherise with a computer with iTunes and an interent connection
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

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