IPod Touch all of a sudden not allowing the usage of FaceTime, iMessage

So I gave my 9 year old an iPod Touch (4th gen) earlier this year, set up the proper restrictions, and we have been talking via FaceTime and iMessage for many months. However, all of a sudden, she can no longer use these services, with an error message indicating that the iPod has been restricted from creating a facetime account.
Of course, she is in a remote location, so I can't physically check out the iPod, but I verified it's not in Lost Mode, and tried sending her a message which didn't even show up in notifications. I asked her to check the restrictions, but iOS is not even accepting the 4 digit passcode I set up either.
I did upgrade the OS to the latest version about a month ago, but facetime was working until the day she left. Outside of asking her to mail it back to me, and reset it, can you guys think of what else might be going on?

I appreciate you taking the time to respond, but the article doesn't contain any useful info applicable to my situation

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For photos synced to the iPod you have to unsync them:
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On a Mac, choose iPhoto or Aperture from the pop-up menu.
On a Windows PC, choose Photoshop Album or Photoshop Elements from the pop-up menu.
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http://support.apple.com/kb/HT4236

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what a long post....Apple, btw, does not read this stuff, so ranting, raving, and complaining here might make you feel good, but it does no good at all. That being said, I, too have a Mac Pro Quad Core Xeon with 6 gigs of ram and an nVidia 8800 GT graphics card (not as good as yours, alas) and I've had no problems at all with it. Yes, it doesn't have Thunderbolt, but maybe we Mac pro owners will get lucky and someone will come out with an adapter (probably not). No, you probably don't have to throw away your Mac Pro, but if you do, I'll take it, for a small "recycling" fee >:-) That was a joke. Yes, the Mac Pro's future isn't quite clear, YET. Hopefully that will improve very soon. As for not being able to upgrade to Mountain Lion. Don't worry about that too much, Nobody is forcing you to do that. Your Mac Pro won't quit working if it isn't installed. From what I've heard, you should give the new OS a chance, and wait to get it, in case there might be some bugs, or stuff not working with the new OS, which has been known to happen. Yes, we Mac Pro owners don't like being treated like mushrooms-kept in the dark, and being fed......... but Apple is Apple and it will do what it does, and there is nothing you or me can really do to change that. All I can say is....trust, have faith, be patient, go for a walk, do something else to take your mind off of this problem. IF apple decides to drop the Mac Pro for good, and that's a big "IF", I think they will anger a whole bunch of people
which isn't good. However, that hasn't happened...YET. Let us hope that it doesn't
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The hardware on the 2G does not support an iOS version higher than 4.2.1. If you want apps that require a higher version you will need to get a newer model iPod.
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Torrent of Life wrote:
That is a pretty glib answer. Not one title on the Itunes support web pages addresses the issue of the Ipod Touch software having an inability to connect with the Itunes Store. Can you please be specific? Where specifically am I to find the answer to this question?
Didn't mean to be glib, rude, etc...Just tried to throw you a help section that MIGHT hold your answer. Doesn't look like anyone else is helping. Sorry I couldn't give you the exact answer.
I'm even going to suggest another one: http://www.apple.com/support/iphone/
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I see you're newly registered so just as an FYI in case you didn't know the only "guys" in here are users like yourself. You are not directly addressing anyone from Apple. Just others like yourself who have a problem or try to help those who have problems.

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I am not sure what it is that happened?
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If anybody has any ideas I will keep trying!
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Did you try the suggestions mentioned in this article? iOS: Device not recognized in iTunes for Windows
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IPod Touch all of a sudden not allowing the usage of FaceTime, iMessage

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