IPod touch appears to be connected to a WiFi network but cannot use Wi-Fi for checking email and surfing the Internet.
hellpp
You may not really be connected to your WiFi network.
Your router may not have given your iPod a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPod (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest firmware from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.
Similar Messages
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Connected to network but cannot use internet
i am using ipod touch 4g, i can connect to my home network but i cannot use the internet...it said "not connected to internet" but the ipod touch shows that it is connected to the network.
I know that there are nothing wrong with my home network,because i can connect to my laptop and others wifi devices.
Please really need help here...thanksxGutsx wrote:
i am using ipod touch 4g, i can connect to my home network but i cannot use the internet...it said "not connected to internet" but the ipod touch shows that it is connected to the network.
I know that there are nothing wrong with my home network,because i can connect to my laptop and others wifi devices.
Please really need help here...thanks
You state that "there is nothing wrong with your home network because you can connect to your laptop and other wifi devices". Interpreted literally, this means only you have a local wireless network. Can your laptop and other wifi devices on your home network access the Internet without problems?
Do you have "reasonable" values for IP Address, Subnet Mask, Router IP, DNS, etc on your iPod Toucg 4G in Settings > WiFi > your home network?
By reasonable I mean do they look the same as the IP Address, Subnet Mask, Router IP, DNS, etc on your devices that can access the Internet? -
it says im connected to a wifi network but when i go to safari it tells meim offline
Despite the WiFi sign you may not really be connected to your WiFi network.
Your router may not have given your iPod a valid IP address. To check on this go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address shown starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix for this can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPod (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc. -
My ipod touch (4th) suddenly wont connect to my wifi. It connected fine before and all of my other electronics (tablets, computers, laptops, gaming systems, etc.) are connected and working completely fine. I tried turning the wifi setting on my ipod on/off as well as the actual ipod itself. I also tried resetting the network settings but neither of these options worked. Any suggestions on what I should do?
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My ipod touch 4th gen shows that it is connected to a wifi network but when i try to browse safari it doesnt work.please help me out.
I am using wifi from a mobile by using the tethering option.Hi there amalrockzz,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Follow these steps to troubleshoot the above issues:
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
Unable to access the Internet while connected to Wi-Fi
If you're using a public or commercial network, you may need to log in or subscribe.
Check to see if you have a self-assigned IP address:
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .
If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
If they do not, consult with your network administrator or ISP for further assistance.
If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
Additional Information
Find information on connecting to a Wi-Fi network.
Some third-party routers may not be compatible with all iOS devices, even after updating to the latest firmware. If your iOS devices can successfully connect to other Wi-Fi networks, contact your router's manufacturer to ensure that your router is compatible with your iOS device.
See recommended settings for configuring your Wi-Fi router for use with iOS devices.
-Griff W. -
During startup my ipod is taking forever to connect to my wifi network. I have the corrct key and everything. Any help?
Your model MB528LL ipod is a 2G and can only go as high as iOS 4.2.1. many apps now require 4.3 or later.
You said "will not use the WiFi connection that I have looged on to it continues to tell me that it can't use anything without a secure connection."
Just what are you doing when you get that message and what is the exact wording of the error message? -
My macbook is connecting to a wifi network, but my ipad in the same room does not recognize it.
my macbook is connecting to a wifi network, but my ipad in the same room does not recognize it. I have reset the ipad settings, etc. Any ideas?
Try a restart of your entire system. Shut down both your modem and your router if they are two separate devices. Then restart each item one at a time with about three minutes between each device.
Also reset the iPad by pressing and holding the Start and Home keys together, ignoring there'd slider until the Apple logo appears. -
I am connected to my wireless network but cannot access the internet. Any ideas?
I am connected to my wireless network but cannot access the internet. Any ideas?
Your router may not have given your iPad a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPad (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc. -
I am able to connect to my wifi network but am not able to connect to other computers on my network
I am able to connect to my wifi network but am not able to connect to other computers on my network. I have installed windows 7 on parallels desktop, from windows i am able to access my network computers. But from Mac i can only access internet but not network computers Please help
Ok, well if you're sure that there are shared folders on your PC's, then try this:
Click somewhere on desktop, so you're in finder > Go > Connect to Server (shortcut to all of this is Command + K) then type in: smb://ipaddresshere
eg:
smb://192.168.1.7
Then either connect as guest, or login with the PC's (not your mac's) username & password. -
HI, I just bought an iPhone 4S. Although my iPad and other iPhone 3GS connect to our server (SBS2003) I cannot get through. It checks all items in the connection and then I get the message :Cannot get mail, the connection to the server failed." I Tried everything, rebooting, reset all iPhone, etc. All Apple devices work perfectly expect mine. Please advise
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Cheers, Tom -
Help ! please. my ipod touch will no longer connect to my wifi! driving me crazy!
Okay I recently moved and changed internet providers. The first couple days i had no problem connecting my ipod touch to my wifi internet and then all the sudden it just disconnected and wont connect back! it connects to other wifi networks just not mine. It shows up on my ipod but nothing happens when i tap connect. i have 2 Laptops and a Ipad that are connected its just this ipod touch wont connect anymore! Please help me! does anyone know how to fix this problem!??!?!
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Ipod touch 5g will not connect to home wifi
Hello there! I have this problem where my ipod touch wil not let me connect to my home wifi. When I try to join, a message will pop up saying "incorrect password". I know for sure that the password is 100% right. My ipod touch had no problems connecting to the internet a few months ago, but lately many of the apps that required internet would not load even with 3 bars of signal. Therefore, this is when I decided to rest the network settings. Biggest mistake. Now it won't even let me connect to the internet. I have tried everything. Holding the home button and power button together until apple logo pops up. Updating the software to ios 6.1.3, physically turning my ipod on and off, even the modem and reseting the network settings on ipod.
Will restoring my ipod back to factory settings work?
Thank you! It will be appreciated.Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
How do i configure safari on new ipod touch - it won't connect to my wifi
How do I configure my husband's new iPod Touch (4th Gen.) for Safari? We have WiFi at home but when I choose our network nothing happens and there seem to be loads more things to fill in none of which I know the answer to! Help!
To connect to a WiFi network you need only enter the password for the network. If DHCP is configured in your router (it normally is) it will fill in all the relevant fields.
See this for some help: iPod touch Support - WiFi -
On the wifi settings it shows that my ipod is connected to a network, but when I try to open safari it does not open it, because it says its not connected to wifi
You may not really be connected to your WiFi network.
Your router may not have given your iPod a valid IP address. Go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPod (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc. -
my ipod 5 was just recently stolen in a waterpark (same with my best friend) and when i went on to find my ipod I pressed play sound and lost mode but it never successfully did all those things because my ipod wasn't or isn't connected to a wifi network as it says in the app. so how will I ever find my ipod if it never is going to connect to a wifi network without the thief accessing my ipod (I have a passcode). and also when I check the app once in a while it says ipod is online but cannot find location, so does that mean the thief is using my ipod or is trying to get in?
Yo are correct. It has to connect to internet for the FindMyiPhne features to be transmitted to the iPod
lost/stolen
No app on the iPod is required.
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or conbtinue to show off-line.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
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