Ipod touch deactivated, unable to restore

My daughter has an Ipod touch which she's had for about 6 months. A couple of days ago it restarted for unknown reasons and the only thing you see on the screen now is the itunes symbol and the USB cord. After doing some reading on this site and others it said to put it in recovery mode and have Itunes restore the Ipod. I did this but Itunes continues to say that it can't update the Ipod because it's locked with a passcode and that would need to be entered first before Itunes can update it. There is no where that we are able to enter the passcode (and yes, we know what the code is). I'm lost as to what to do next. Any help would be greatly appreciated.

Are you sure you placed the iPod in recovery mode? Here is how yo do it if you have any questions.
http://support.apple.com/kb/ht1808
If still having problems try placing the iPod id DFU mode and then restoring it via iTunes.
http://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-into -dfu-mode/

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