IPod Touch disconnects after only a few seconds
I just bought a iPod Touch yesterday and updated it with the new January software upgrade (Apple Mobile Device 1.1.3.26).
My PC has WinXP Pro with SP 2, iTunes 7.6.0.29 and QuickTime 7.4 installed. I have reinstalled both iTunes and Quicktime in an attempt to resolve this problem.
The problem is that after successfully copying around 10 to 40 songs the device disconnects and the following 2 errors show up:
First error: "The iPod "X" cannot be synced. The disk could not be read from or written to."
Second error: "Attempting to copy to the disk "X" failed. The disk could not be read from or written to."
I have restored the iPod Touch to the original settings to see if there was a problem with the device but the issue persists.
I also ran the iPod/iPhone Connectivity Tests from iTunes, the results are below:
|** iPod/iPhone Connectivity Tests **
|
|iPodService 7.6.0.29 is currently running.
|iTunesHelper 7.6.0.29 is currently running.
|Apple Mobile Device service 1.14.0.0 is currently running.
|
|Universal Serial Bus Controllers:
|
|Standard Enhanced PCI to USB Host Controller. Device is working properly.
|Standard OpenHCD USB Host Controller. Device is working properly.
|Standard OpenHCD USB Host Controller. Device is working properly.
|Standard Universal PCI to USB Host Controller
|Standard Universal PCI to USB Host Controller
|Standard Universal PCI to USB Host Controller
|Standard Universal PCI to USB Host Controller
|Standard Enhanced PCI to USB Host Controller
|
|FireWire (IEEE 1394) Host Controllers:
|
|VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
|
|Connected Device Information:
|
|, iPod touch running firmware version 1.1.3
|Serial Number: (DELETED INTENTIONALLY)
|
|
|** iPhone/iPod Touch Sync Tests **
|
|Sync tests completed successfully.
I have also tried using 2 separate USB 2.0 connections on the PC and the results are the same.
Finally I have an original iPod Nano that syncs fine with the current PC I am using.
I would really like to get this thing working, please help!
I'm not sure getting a Mac will solve this issue. The number of people having similar issues on Macs appears proportionately in line with Win users. Having said that, a switch will certainly result in a more pleasant and vastly more efficient user experience.
If you can get your hands on another usb/iPod cable, you might give it a try. Of the 4 usb/iPod cables in this house, only one is capable of getting my Touch recognized by my G4. To get that one to work it has to go in with a scraping sound/feel to it.
Make sure your drives don't fall asleep. This will generate the error messages you are getting. Though it strikes me as bizarre, I've noted that the sync and update process does not prevent my drives going into sleep mode. When that happens I get either of the error messages you got.
Most important in my case was there were image files that, although worked fine in iPhoto, Graphic Converter and Elements, would consistently cause an aborted sync. I batch resaved about 6,000 image files and have had no syncing problems since then.
I solved connection problems by simply plugging and unplugging the iPod end of the cable until it connects.
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