IPod Touch Error: 1604

Anyways whenever I connect my iPod Touch to my computer now it would say that it's in recovery mode and needs to be restored. I can only turn my iPod on via hard reset and cannot exit recovery. The only solution I've found into resolving this error is to drain the battery of the iPod (which is very hard because it shuts off due to inactivity) and then plug it in and charge it. This seems to get rid of the error for the time being, but soon after recharging the iPod it will come back again with the same error. I've tried all the solutions found on the support page for error 1604, but none seemed to work. If anybody has any other solutions please post them. If you don't have a solution, could you tell me if Apple will offer a replacement for faulty hardware? The 90-day warranty that came with the product has just expired, so it's kind of stressful.

So here's the latest: I sent the Touch back to Apple, and they tested it and couldn't reproduce the problem! They made sure the firmware was up to date and sent it back to me. I got it from DHL and it turned on fine -- of course, not being synched with my computer, it didn't have my stuff o it, but it was working. So I plugged it into my MacBook Pro to get my music etc on it again, and what do you know! It goes into needs-to-be-restored yet again, and yet again, ends up with the 1604 error! (If you heard swearing around that time today, that was me.)
So I tried a new tack: if the ipod met factory specs and was fine, according to Apple, then it must be my MacBook Pro. This put me in a completely different queue. We tried everything, including trashing the "iPod Software Updates" folder from inside the Library/iTunes directory for my login and rebooting. So by this time, it's dinner time, and I have to go, and the support person said she'd look into it some more and call me back. When she did, I was still at dinner, but she told me one last thing to try, and she'd call me back before the end of her shift, and this is it:
When the iPod is plugged in and iTunes displays the window for the iPod with the Summary tab and two buttons, one to "Check for Update" and one to "Restore", click the "Check to Restore" button. I told her, even though I wasn't at my machine, that I knew it was greyed out, or else I would have tried it in the past. She said to try clicking it anyway. So when I came home, I plugged it in, got the screen and tried clicking the grey "Check for Update" button. Nothing. sigh So, for the heck of it, I then clicked the "Restore" button (isn't the definition of insanity doing the same thing over and over and expecting different results??), only this time the "restore" progress text began including things like "checking software" and "checking restore" or something like that -- text I hadn't seen before. And lo, the restore appears to have taken! The iPod mounted. I'm syncing it now -- fresh, not from a saved profile. Software 1.1.4 with the Software Upgrade. Whether it will "take" and the thing won't just conk out on me tomorrow again and demand restoration yet again, well, that's another matter, but I have not seen ANYTHING about clicking on the grey "Check for Update" button in ANY of the instructions I've encountered before, so I needed to post this while I was feeling optimistic.

Similar Messages

  • Ipod touch error 1604. i need this fixed!!

    ok. i have a big problem with my touch
    my ipod touch is frozen or broken or something. and this is awful
    it won't restore or anything. when i turn it on, it shows the itunes w/ the cable. but when i try to restore it in itunes, theres an error. its like 3 weeks old and i love it. it was jailbroken
    please help me!

    *Edit: If your iPod remains jailbroken (in it's currently inoperatable state) - then returning/exchanging or refunding the product is going to be tricky. By modifying the software, you broke Apple's Software & End User Agreement's between you and Apple which states modification of software of any kind will result in you voiding your warranty. Now ... normally this wouldn't matter, as restoring would make it look like you hadn't jailbroken, but seen as though you can't do anything with it. Your stuck. :/*
    From previous articles and threads on these boards, iPod touch error 1604 suggests faulty hardware.
    I wish I could help you further, but Apple do not provide a list of error messages, what they mean, or a resolution on a error-to-error basis.
    I would contact Apple support for a solution. Failing that i'd return your iPod for a full refund, and a discount off your next one for the trouble.
    R-Fly

  • Can not restore iPod touch -error #1604

    So here is the situation:
    I have a 32GB iPod 2G and two days ago I tried to upgrade the software to 3.1 and because the backup was taking so long I let it run overnight. Yesterday morning I noticed an error showing (can't remember what it said exactly) saying the update failed.
    Ever since my iPod is only telling me to connect it to iTunes which is telling me that I have to restore my iPod but trying so always fails and iTunes tels me that error #1604 occured (all the time!!)
    I already tried every last advice I found here http://support.apple.com/kb/TS1275 including using a different PC ,other cables / ports etc.
    I would be grateful for any help

    I had this exact same problem. I was able to solve it by connecting to one of the USB ports on my Mac instead of using the powered USB hub that I had been using. I notice you say you've tried different ports, have you tried on of the ports directly on your Mac (or PC)?
    Message was edited by: Steve M.

  • Failed to restore iPod touch (Error code 9)

    Few days after upgarding my iPod touch to iOS 5, I got a message on the iPod saying I need to connect to iTunes.
    After connecting to teh iPod to the PC, the iTunes says I need to restore the device.
    I tried to restore few times with no success - each time the follwoing message is displayed:
    "The iPod could not be restored. An unkown error occured (9)".
    How can I restore the iPod back to normal operation ?
    Roy

    Try this, copied from Update and restore error messages on iPhone and iPod touch
    Error 9: This error occurs when the device unexpectedly drops off the USB bus and communication stops. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB isolation troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

  • Ipod touch gets 1604 error code on Itunes and wont switch on

    Itunes says my Ipod Touch needs restoring, it goes through the process but get 1604 error. I have gone through the process to correct this without success. Itunes does not recognise the Ipod Touch on the summary page

    I have latest version of itunes - I have tried restarting PC and phone - I have restored 4 times - I have tried restoring on a mac
    all lead to the same error at the same stage

  • 3.1.2 bricked my first ipod touch with 1604 error

    *This is my first Apple product* after using Microsoft/PCs all my life and after owning this brand new Ipod Touch for *one week*, it has been bricked by the 3.1.2 upgrade. I'm getting repeated 1604 errors.
    Yes, one week and I cannot use my Ipod. I even spent the extra $ for the 8GB 3Gen version to get the latest OS and this is what I paid for?
    I've tried every solution found across the internet like reinstalling Itunes, deleting multiple user info, checking USB drivers, etc, etc
    Angry cannot describe how I feel right now.
    The nearest Apple store is 4 hours away and I'm not driving there to fix this. If they cannot get this fixed tomorrow via phone I'm returning it and never looking back.

    I have a question
    Why, whenever people get angry, do the crazed mac fans always assume the individual who specifically bought an apple product due to its advertised functionality, believe that person is an idiot? They immediately don't read the rest of the post because they feel personally attacked that anybody could be having a problem with an apple product. What did he say roaming? Didn't he say he's tried every known solution to the problem?
    YES we are windows users and that MEANS we have become adept to troubleshooting issues and fixing them, permanently. I said this earlier, it looks like apple is finally having some difficulties with software incompatibilities and that needs to be recognized, not IGNORED.
    I love ipods of all types and find they are the most versatile music and entertainment devices available. However, as they become more complicated more problems will arise, problems that have not ever been dealt with by apple users. The company needs to evolve to reflect this fact.
    NOW! to help you with your problem... Im not sure about the NEWEST ipods, whether this will work or not, but because you said you actually updated it recently this may be possible. I dont know if it will work because the reasons behind these issues seem to be shadowed, but, if you can follow this process to Downgrade (restore) back to the 3.0 software you should have a functioning product. If it works WAIT to update until this is all taken care of.
    -Download Firmware 3.0 (for your device)
    -Go to C:\Documents and Settings\Application Data\Apple Computer\iTunes\iPod Software Updates (files are hidden, so you need to view hidden files)
    -Back up files in the directory
    -Delete all files
    -Paste your 3.0 firmware into the software updates folder
    -Rename it to the exact name of the 3.1.1 firmware (iPod1,13.1.1_7C145Restore.ipsw)
    -Put ipod in DFU mode
    DFU MODE- press the power and home buttons for 5 seconds, (ipod powers off) release power button but hold home button for 20-30 seconds, until your computer beeps.
    * In itunes, it will detect an ipod in recovery mode.
    -Shift click restore and use your renamed firmware and update.
    For a 2nd gen, its the same routine, just make sure you have the correct image file for your unit.
    I dont know if this is ACTUALLY possible with your touch's generation but try it... You may have to torrent the 3.0.1 .ipsw file

  • IPod restore error 1604

    iPod Touch 1.1.3 restore error in iTunes 7.6 -- Windows XP Pro
    I,ahem... JB'd... my iTouch, and I "DID NOT LIKE IT" so I tried restoring it. Now I get the error 1604 right after it is "Preparing iPod for restore..." screen, saying, "The iPod "iPod" could not be restored. An unknown error ocurred (1604)"
    I have looked on Apple.com and even Googled it for hours. I tried rebooting, trying another USB port, trying another user on the computer, and draining the iPod's batttery. Also, when it is restoring, the "Connect to iTunes screen" is still active and the white cord has the circle progress thingy. Is this normal? I have restored it before and it used to show the Apple logo with the circle thingy. Also, when I connect the iPod when it is booted to the "SpringBoard" iTunes says that "The iPod could not be synced because the Apple Mobile Device Service is not active" even after I located the "AppleMobileDeviceService.exe" and opened it. After the error message goes away when I click "OK" the iPod reboots into "DFU Mode" (as I think it is called). Also, I can only reboot it to the SpringBoard if I use Zibri's ZiPhone 2.0 utility to "Verbose Boot."

    For those of you who ask...
    JB is an acronym for JailBreak. I didn't want to spell it out directly in an Apple hosted Help Discussion, seeing as I don't want to deal with the consequences. If you still don't know what the above term means or refers to, go ahead and google it.
    DFU Mode: I suppose it stand for "Download Firmware Update" seeing as when I connect it during this mode that it has the error "Could not contact the iPod update server. Try again later" or something to that effect(my internet is not working, it is unrelated and the internet company is trying to solve the problem right now, but I am getting very impatient with them). I don't have any clue myself what it really stands for, and I can't find it anywhere on Apple.com. What exactly is DFU mode? I suppose it doesn't help even now, except for you to experience it for yourself:
    To get into "DFU Mode" hold down the home and power buttons until the iPod is shut off. At this point, keep holding the home button, but release the power button until iTunes detects it in that mode. The screen should remain black after it is shut off. If it reboots, or ends up in "Connect to iTunes Restore Mode" with a picture of the cable and iTunes logo, please try again.
    To get into restore mode with the iTunes logo and iPod cable, push AND hold the Home and power buttons until ou see the Apple logo. At the exact same moment you see the Apple logo, release the power button but keep holding the Home button until the above described screen is shown.
    My question: What is the difference between the two modes, and would DFU mode fix the 1604 error I receive when I try to restore it in "Connect to iTunes mode"?

  • IPod Touch errors (2002) and (14)

    I got error (14) while I was trying to update my Moms iPod Touch (1st Gen) to the latest iPhone software on my computer. I kept trying to update it and it said the same thing. So I gave up and went to try it on her computer, now when I tried to update it on hers it said error (2002). I would like to know how to fix these problems if I can, and also what they are.

    Ok. I have spent the last 8 hours researching this problem and have the absolute 110% answer to everyone's problem with this issue.
    Error 13 and 14 : Are checksum problems with the firmware image that is in the update package.
    The update package is a .ipsw (IPod or IPhone SoftWare). This file is actually just a .zip renamed .ipsw.
    The error is caused by a failure to download a crc-free version of the file. Not really sure why there are so many crc problems with the iphone updates, but Apple does not check the integrity of the update package before wiping your current version of IPhone software and that is why all IPhones that start an update with a bad update package end up in recovery mode. These errors are NOT related to the iTunes installation, antivirus software, or firewalls.
    Recommendation : use a program like "Object Fix" (Freeware) to verify the integrity of the file prior to commencing with any new updates. You will have to keep trying to download it until you get a error free file. Once you have a CRC error free file this problem will go away. (I thought TCP/IP helped get rid of CRC errors.)
    I had another problem and that was...
    Error 1603 and 1604 : These are USB driver connectivity problems.
    Recommendation : FULLY uninstall and re-install itunes software as stated in the Apple support documentation. Be sure to reboot between each step and these problems should clear themselves up. In addition, firewalls and anti-virus software may cause these errors as well.
    Finally, shame on apple for not properly documenting their software so that end users do not have to decrypt their error messages with no true support to solve the issues. These are problems that enough people have had that there should be specific documentation on these problems.

  • New ipod touch, Error: "The device can not be read or written to."

    I don't know what else to do!
    I also have an Ipod touch that just doesn't sync. When I connect the Ipod and launch Itunes to sync, it tells me that the device can not be written to:
    It just doesn't snyc at all. It's brand-new, out of the box and just doesn't work. And it's not my first ipod, so I know how to handle Itunes.
    That's what i've tried so far without success to solve the problem:
    * restored the touch hundreds of times, both in recovery and DFU mode and within the touch software
    * upgraded to firmware 1.1.4, downgraded back to 1.1.3, then to 1.1.2. and back to 1.1.4 - no change!
    * installed several different ITunes Versions and different Apple Mobile Device Services
    * tried MediaMonkey BETA with Ipod Touch support (this just creates 0kb files on the touch, but it also uses the mobile device service, so i guess the failure is somewhere there)
    * tried 4 different Windows XP systems with Itunes at my home and at friends (same error there as well)
    * restored my Windows XP with a recovery version and reinstalled Itunes completely from scratch
    * created a new user account in Windows XP and tried it with this one
    * launched Itunes with Internet switched off
    * used different USB ports - both 1.1 and 2.0
    * disconnected all USB devices
    * registered the necessary DLLs manually
    * last week, I sent the ipod to Apple (they claim that everything is fine and the problem is just me and my computer and sent it back without change)
    I don't have an apple in reach, so i'm not able to test it with an apple computer. There is also no apple store here in the country side of Germany.
    What else can be done? I know there are hundreds, that have the same problem but I don't know any more things to try. Now i have a 300 bucks touch i can not use as mp3 player...
    Message was edited by: basti007

    As I said, i did that! Quote:
    +* last week, I sent the ipod to Apple (they claim that everything is fine and the problem is just me and my computer and sent it back without change)+
    Today I got it back and nothing changed. I tried to call Apple Germany, but after i waited over 1,5 hours on the waiting line, i gave up.

  • Ipod touch error message-"attempting to copy to the disk "dad" failed....

    I have an 8 gb ipod touch. My ipod is called "dad". I have dragged songs from the library to my music and will receive the error message "attemtping to copy to the device 'dad' failed. the device is not connected. I can see the device on itunes...not sure why it is seen as not connected. Note one thing. If I unplug my ipod or turn it off and on it will work for 5 or 10 songs properly...and then stop working and give me the error message above. I have tried restoring on iunes and that did not work. Does anyone else have any advice

    i am also having this problem. i have only tried with apps and music. it starts to sync, does a couple, then just disappears from itunes. the ipod touch still says sync in progress though.
    i have tried restoring multiple times, i have tried doing it in dfu mode, tried different ports. its a 1g 16gb ipod touch.
    i see im not the only one having this problem. so what is the solution apple?
    i love how its our fault. i have always taken good care of my ipod. if i take it to an apple store they would not repair whatever is wrong because my warranty ended in november.
    thanks apple...

  • HELP ME!! and my ipod touch error 1611 its

    i tried to restore my ipod touch cause itunes would not recognize it no matter what i did and when i plugged it in to my laptop it opens with autoplay,so i tried everything i disabled it in autoplay,when i tried to restore my itouch halfway trough a window pops up and says new hardware found that's saying it a digital camera and i have to look for the driver software,and since my ipod is not a digital still camera it ends up saying restoring youre ipod was unsuccessful error 1611 What should i do....o and i tried unistaling itunes and quick time already and reinstaling them but nothing so my ipod is basicly stuck at screen the one with the itunes logo and usb cable.btw my ipod is brand new i got it yesterday

    Hi,
    Have you ever used the iPod touch with iTunes on this computer?
    Try the general tips in this article: http://support.apple.com/kb/TS1275
    If the issue persists, the iPod may need service. This web page: https://selfsolve.apple.com/GetWarranty.do will provide the available service options.
    -Jason

  • Ipod Touch error 1611 during restoring. PLEASE HELP!!

    I've bought my new ipod touch then I Updated to the new version. After that, there was an error showing on iTunes that my ipod touch had to be restored. Then in the middle of the reparing, it apears a message saing it couldnt restore due to error 1611. Please help me! I Have no idea what to do. I have allready reinstaled itunes and all apple aplicantions and it still happens this.
    When I connect Itouch to itunes, it says that its on restore mode and happens this error. And all the discriptions of the itouch on iTunes says "N/A".
    Please help me!
    Thanks,
    Filipe Baruzzi

    Wow, and to think I was alone in this! I think this must be a glitch in the Itouch or something, because NO ONE seems to have an answer. I am having the exact same problem as all of you. SOMEONE - PLEASE HELP US!!!!!!

  • IPod touch, error (-1)

    Update to ios 5.0.1 failed for my iPod touch and now it cannot be restored.  Giving me error message (-1)

    Have you tried looking at the previous discussiomns on the right side of this page  under the heading "More Like This"?  The -1 error is not listed here:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting

  • HELP!! IPOD  TOUCH ERROR 28

    A coupple days ago, my ipod suddenly flashed the "connect to itunes" logo on it. So I connected my ipod touch to itunes and clicked on the restore button. Durong the middle of restoring, an error message appeared with the error code 28. I looked on apple at the resolution for error code 28 but i was not able to get my ipod touch to restore. Please, please, please help me.

    Error 23, 28, 29, 1011, 1012, 1611: These errors may indicate a hardware issue with your device. Follow the steps in this article and also attempt to restore while connected to a known-good computer and network to isolate this issue to the device. If the IMEI or MAC address is missing or is a default value, this can also confirm a hardware issue.
    More can be found here: http://support.apple.com/kb/TS1275.
    Doc

  • Ipod Touch error 13019

    Hi, can anyone help please?? My daughter has an 8gb 2nd generation iPod Touch and out of the blue, I have the error message stating it could not sync error 13019.
    I have looked all over the internet and tried various solutions that other people have had with this, including full restore, deleting iTunes and re-loading it, syncing without music and then again with music and deleting the option for voice...nothing works.
    I am operating on Windows Vista and all other iPods we own seem to be working and syncing fine.
    I have tried the apple express support and it hasn't worked...they suggested the full removal of iTunes and hours later...and a full re-load, it still didn't work!
    If anyone could help, I would really appreciate it as it would save me a 40 mile drive to my nearest Apple store.
    Many thanks,
    Steve.

    http://www.apple.com/support/ipodtouch/assistant/itunes/
    Also, Check http://support.apple.com/kb/TS2830
    Hope this helps

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