IPod Touch freezes and cannot be opened but still plays songs

i have 6months old iPod Touch 8gb and even in the first week of my purchase, while playing songs, it will suddenly freeze: it won't let me do anything. Just black screen but it still plays the music.
i would reset it (home button + sleep/wake button) and then it would be ok again. but if I just let it playing while its on freeze, after a few minutes it would stop playing and the freezing will continue.
I have tried restoring it: erasing all contents on my iTouch but it won't do anything.
This happens quite a lot of time now. It's actually worse now. I happened to bring it to the MAC store to let them define the problem. They said it probably has something to do with the "music" that I'm playing. Might corrupted or something. But of course I know what I'm playing and what I'm playing isn't corrupted. They would try to diagnose it though but it will take days for them to do it by restoring it and downloading other music and if, they said, the new downloaded songs won't make the iPod freeze, they would have to charge me even if my iPod is still on warranty.
Is this a common problem? should i try to let them fix the problem or is there anything i can do myself to fix it?

Welcome to the discussions,
to make sure the problem is not the iPod software, restore your device "as new iPod" without using the backup to get your data back.
If you can use your iPod without problems after that, the some data on the iPod was corrupted. Add your music step by step to make sure the music files are ok.
Restoring: http://support.apple.com/kb/HT1414

Similar Messages

  • Screen on ipod touch freezes and then goes white.

    Screen on ipod touch freezes and then goes white. Ihave restarted it and restored it but it didn't work. Anyone know what is wrong with it and how it can be fixed?

    If you restored to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    Apple Retail Store - Genius Bar

  • I have an ipod touch 4g and itunes 10.5 but everytime i try updating my itouch to ios5 it comes up with error 3194

    I have an ipod touch 4g and itunes 10.5 but everytime i try updating my itouch to ios5 it comes up with error 3194
    please help   thank you

    What was the complete wording of the error message?
    Try:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • IPod Touch freezing and restarting with new iOS5.

    I've restored settings, and its just gone back to how it was, except even worse. I turn it on, and it'll either instantly freeze, and restart, or freeze then work, then freeze again, then work again, until it eventually freezes and restarts. Also, the battery life with the new ios is dire, before my iPod would last a week or so without being turned off, now it only lasts a couple of days...
    I presuming the iOS is 5.1, and its a third gen iPod touch.
    Was just curious if there is a way to revert to an older iOS, as this one will not work, and if not, what else could be done.
    Thanks in advance.

    Sorry to hear about that. Here is some info:
    -you can't revert back to iOS 4.3.7 or earlier if you have upgraded to iOS 5.
    Follow these steps to make your iPod stop freezing:
    1- Double click on the home button. Some apps should appear. Hold onto the first one until it starts to jiggle. Then go through all of them and tap the little minus button.
    2- Hold the power button down until your iPod completely turns off. Wait 30 seconds and turn it back on. That should stop it, but if it doesn't, do the following.
    Plug your iPod into your computer and open up iTunes. Then click restore. (This  will take a couple of miunutes). Then Put all your apps and music (and whatever else) back onto your iPod.
    *OR*
    Go to Settings > iCloud > Storage & Backup >Back Up Now. Let it back up your iPod to iCloud. (This shouldn't take very long). Next go to Settings > General > Reset > Erase All Content And Settings. IT IS VERY IMPORTANT THAT YOU BACK UP YOUR IPOD TO ICLOUD!
    Now it will delete EVERYTHING off your iPod. (This includes iOS, and sometimes if your iPod is freezing, it is because you dropped or banged your iPod on something when you where upgrading to iOS 5). Now you need to go through and select your language, location settings and other stuff. When you get to the part where you need to decide where you want to restore your iPod from, choose iCloud and select your WiFi network. Now you need to decide whick restore point to choose. Most people choose the latest one, but you may want to choose the one before that. Now it will restore your iPod.
    This should work. If this doesn't, go to you local Apple store and talk to a specialist in iPods or someone behind the genius bar.

  • Why does my 3rd generation iPod touch freeze and crash randomly?

    My sister has a used 3rd Gen iPod touch. It looks fine, not much physical damage beyond normal wear. But it will continuly randomly freeze and crash. It will shut off and we have to turn it back on, only to have it crash again. The frequency of this varies and resetting it and restoring it to factory setting make no difference. Is there anything we could do to fix it?

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:       
    iOS: How to back up           
    - Restore to factory settings/new iOS device.
    If it still occurs that indicates a hardware problem. Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • TS1398 my ipod touch is connected to th wifi but still not open safari as they said solve the error 3 ?

    my ipod is connecting to wifi but still not open the safari page

    when i go to thee setting and i tap on the my wifi network it opens but DHCP is empty mean router no. DNS no. tgat all is empty thats why my wifi is not working what should i do for this ?

  • What do you do when you'r ipod touch freezes and goes to the home screen in the middle of a game/app

    when iam on a app my ipod touch will go to the home screen and i won't push the home button it just does it by it's self. it's brand new i just got for christmas so i dont know what to do. we got a one year warranty on it but it didnt come in the box. we ordered it from apple.I have two question to ask 1.how to fix my ipod and how to get the paper showing my one year warranty. can you help me???

    You can check you warranty coverage by entering the SN here:
    Apple - Support - Check Your Service and Support Coverage
    Regarding your problem:
    - First reset the iPod. Nothing will be lost.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Next try the sugestions here:
    iOS: Troubleshooting applications purchased from the App Store

  • IPod touch frozen and cannot unlock

    My son's iPod touch is frozen the screen will go on and just display "3MIHEHHR MOBN...." which seems like it's in a different language.  He said he was fooling around in languages.  When I plug it in via computer, i was hoping to set to default settings to unlock it.  But it knows the ipod is password protected.  Is there any other way of unlocking this device so I can get this working again for him?
    Thanks,
    Robin

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • HELP! Ipod touch freezing and resetting to menu screen

    I recentley bought an ipod touch 3rd gen 64gb, I put all my music on there around a 1000 songs, the ipod has IOS 5, but every time i scroll through my album artwork whilst tilting the ipod horizontally, it lags A LOT and after scrolling for about 10 seconds it lags to a point where a timer cirlce shows up and restarts back to the main menu (with background shows all apps etc...)
    PLEASE HELP, The ipod works but it is incredibly annoying to chooswe a song
    Much appreciated

    Yes, that has happened after updating to iOS 5. Try the following:
    - Reset. Nothing will be lost.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears
    - Unsync all the music and then resync the music.
    - Restore from backup
    - Restore to factory defaults/new iPod

  • Pages says its updating and cannot be opened, but its not.

    When I try to open Pages it says it is updating and cannot open when updating. However I see no update in progress and nothing seems to be happening. Its been a few days, tried restarting.

    What version of Pages?
    What else did you do before this happened?
    Peter

  • What do I do when my iPod touch freezes and I turn it off and it won't show anything?

    I looked at my Ipod touch and the screen was all white.
    I pushed both of the buttons and held them like I was told to,
    and it went off and won't show anything...
    I don't know what to do to turn it back on....

    - Let the battery fully drain. After charging for at least an hour try:
    iOS: Not responding or does not turn on
    - If not successful then time for an appointment at the genius Bar of an Apple store.

  • Looking to segment my children's iPod touch from my work iPhone 4 but still under my account.  Any ideas?

    I have an iPhone 4 and one account for the family.   I receive my children's text messagesto and from their friends on my work phone that start on their iPod Touch's.   I don't want them to have their own accounts at their age b/c I want all purchases to roll up under my account without seeing their texts.
    We run the family account of a 6 month old iMac (not sure MAC OS version).
    Any ideas would be much appreciated.

    Go to settings, store, click on apple ID, sign out and sign back in with your ID.  You can put her music into your account.  That is illegal.

  • WMP12 errors upon opening, but still plays fine

    WMP 12 latest version, windows 8.1 update enterprise, HP elitedesk G1
    When opening a wmv or mp4 file, WMP opens, then shows the error "Windows could not play the file". 
    HOWEVER, if you click close to close the error message, and then move the timeline slider 2 seconds into the video, and click play, the video plays just fine.
    I have updated the sound card and video card drivers and disabled advance features, etc.
    Is there a way to get the PC to ignore the perceived error, skip the message, and play it anyway?  Because it will play.....

    Hi,
    Could you please have a share with the full error message?
    Please try to run the Windows Media Player settings/library troubleshooter:
    1. Press Win+S, on the search box, type troubleshooter;
    2. Choose troubleshooting, on the open window, select view all;
    3. Find the Windows Media Player troubleshooting options and click to run.
    Besides, please also take a try to reinstall Windows Media Player 12 via
    turn Windows features on or off.
    WMV and MP4 file type is supported in WMP12:
    File types supported by Windows Media Player, so please also take a check with the file itself to see if it is corrupted.
    Best regards
    Michael Shao
    TechNet Community Support

  • After 2 click my ipod touch freezes only works if playing song

    after 2 clicks to my ipod touch freezes and stops responding. i will have to wait for the battery to die and recharge it to turn it back on.but if i clik it againg it will do the same againg. the only way it would respond and not freez is if im playing a song.if im luck to even get to that .befor it freezes.could anyone help me fix this problem?

    Have you tried the standard fixes in order:
    - Reset:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Retore the iPod from backup
    - Restore the iPod to factory defaults/new iPod.

  • HT1459 iPod touch frozen and doesn't respond to a reset??

    Apple logo showing and iPod touch not booting up tried reset but still just getting no further than apple logo

    See what you missed here:
    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                                                       
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

Maybe you are looking for

  • Problem w.r.t. JSF 2.0 with faces-config.xml

    Hi All, I am trying to evaluate the features of JSF2.0. For that, I have created a very simple application with "JSF 2.0.2". There is a page that displays a composite component and some other form related components (inputtext, commandbutton). When I

  • Adding substitution field in FI

    Hi How to add a field for FI substitution. Regards S.Radhakrishnan

  • Bought used macbook pro and cant find the mail anywhere?

    i tryed int the finder and in file, applications, and no mail?

  • Item Category TAB recognise unrestricted stock

    Folks, we have item category TAB on our back to back sales orders and will create an individual pourchase order. However, there are occassion when there is stock and we want the ATP check to consider and not necessarily create a purchase req. is ther

  • Procedural confusion (several questions)

    My task is to develop a Course Management System: I have the desired variables for an abstract Course class which will be extended by 3 subclasses of CourseType Side: this task is due in 6 days and the how and why are becoming blurred At this time I