Ipod touch freezes when plugging into ford escape via aux input (not sync)

My daughter tried to plug her ipod touch into her escape using line-in and it freezes. My son's does not. His is newer than hers. Can I assume a software update will correct her problem? She says she has never updated the ipod software...don't know if its 1st or 2nd generation. Her escape does not have Sync, just an aux input jack.

Hi,
Try here for identifying your iPod: http://support.apple.com/kb/ht1353.
Hope this helps!
---likeabird---

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Hi ChristianHelpplz,
Thanks for visiting Apple Support Communities.
It seems like your iPod touch is not recognized by iTunes on your Mac, but your iPhone 6 is working normally.
I recommend starting with these steps to troubleshoot your iPod touch and connection with your Mac:
Check your USB connections
Unplug other USB devices from your Mac and try again.
Try a different USB port.
Try a different USB cable.
Restart your device
Restart your iOS device or reset your iPod.
Restart your Mac
Turn your Mac off and back on.
Update your software
Check for software updates on your Mac.
Check for an iTunes update.
Check your security software
If you have security software installed, learn how to resolve issues between iTunes and your security software.
From:
If you don't see your connected device in iTunes for Mac - Apple Support
If you've tried these steps and your iPod touch is still not recognized, try placing it into Recovery Mode next:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Sincerely,
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Ipod touch freezes when plugging into ford escape via aux input (not sync)

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