Ipod touch had to be reset because of 20 million minute lockout.  how do i get my music and apps back on there

My son had a 20 million minute lockout on his itouch.  It was reset at the apple store and he has lost all his music and apps.  They are on the itunes account, but I am having trouble synching his itouch to download.
I am certain this is user error on my part, but am not sure what I am doing wrong.  Help?

See the following.  Note that musicis not available a free redownload in all countries.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

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