Ipod touch help for a really fed up dad

please help
firstly i am having really difficulty with this forum
i have already posted a version of this message and cannot find the replys,
my daughters 4th gen ipod touch ios 6.1.3 is causing me to loose the rest of my hair
we have tried looking for a software update but this is the latest apparently
we have tried password resets and the apple site seems to go around in a loop so you dont know if it has taken or not,
we have tried entering the newpassword and it still does not like it i dont know if it takes a while to reset the account
this all being done as my daughter can only reply to imessages and not start a new message
when she clicks on imessage the screen appears to freeze, also the whole ipod freezes when trying to access the internet (other wi-fi laptops phones are fine)
we have shut down the ipod and restarted we have also shut imessage and reopened and still the same
any help much appreciated thank you

Try restoring her iPod through iTunes. You'll want to backup any data she might have, as the iPod will be restored to Factory Settings. Start the iPod as a new one after it is restored, and set it up as if you have never used it. Then, try using iMessage again.

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Ipod touch help for a really fed up dad

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