Ipod touch is disabled and does not show in itunes
My sons ipod touch says ipod is disabled connect to itunes. When I connect to itunes it says it has a password and can not access the ipod. I am completely ok with restoring it but I seem to have no options. I updated itunes to newest version, did the restart on the ipod nothing has helped so far. It is not brand new (almost 3 years old) but I can not afford to replace it. Do I have any options?
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Similar Messages
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My Ipod Touch is disabled and when I connect to Itunes to recover it, it states that itiTunes could not connect to the iPod touch “iPod touch” because it is locked with a passcode. You must enter your passcode on the iPod touch before it can recover.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
Does anybody know why my ipod touch 3rd generations screen does not show anything? The screen is all black constantly. When I try to synchronise my ipod with my iTunes library it comes up with a message saying " iTunes could not back up the ipod because a session could not be started with the ipod. Please help and reply if you know an answer!!!
Try this previous discusssion:
https://discussions.apple.com/message/12518406#12518406 -
My relatively new ipod touch 16 gb either does not show up as a drive or everytime says it does not recognize my ipod when connected to add music. I didn't have problems loading music originally, but this is a new occurrence. Could you help?
Hey, Thanks a lot. It took quite a bit of time to resurrect this ipod. I tried the upgrade again, but still would not recognize my ipod. So I went to the next step and reset my ipod, wiping of all of the information like it was new. This helped my laptop see the ipod on itunes, but did not sync. So, I deleted the itunes off my computer completely, restarted and then reinstalled the newest itunes, and then restarted. Finally, it recognized my ipod and started to download each song. It took awhile as there was 602 songs, but finally it works. Yea!!! I never had any problem with my old nano, but this touch has been another animal for sure. Thank you again and also the community for information. This was a helpful forum and will recommend to others if they get stuck with their ipod or iphone. Take care, Karen
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my ipod touch is disabled and says to connect to itunes, but when i do it does nothing. how do i fix this?
1) See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps..
2) Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
Ipod touch is disabled and will not sync to our new computer.
My daughter's ipod touch is disabled and says connect to itunes. However, we have a new computer and the ipod has never been synced to it. The last computer it was synced to does not work. We have itunes on the current computer but I cannot get it to sync.What options do I have to resolve this?
Connect the iPod in recovery mode using the instructions in the Apple support document below and restore it.
iOS: Unable to update or restore
B-rock -
Does anybody know why my ipod touch 3rd generations screen does not work show anything? The screen is all black like it is switched off, but my ipod synchronises to my iTunes library. It is fully charged. Please Help!!!
Try here:
iPod touch: Hardware troubleshooting -
My ipod touch is disabled and will not go into disk mode so i can restore i
my ipod touch is disabled and it will not go into disk mode so i can restore it help please and thanks
- Try using this program to place the iPod in recovery mode:
RecBoot: Easy Way to Put iPhone into Recovery Mode
- Try DFU mode instead.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
Ipod touch is disabled forgotten passcode not synced to itunes
ipod touch is disabled forgotten passcode not synced to itunes
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
OR
If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device. -
My dughters ipod touch is disabled.. she does not remember passcode.. How can I restore it??
Hello mendee22,
Sorry to hear that you're daughter is not able to remember the passcode on her iPod touch. I found an article with steps you can take if the passcode on an iPod touch is forgotten:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Thank you for using Apple Support Communities.
Best,
Sheila M. -
My iPod touch with iOs 5 does not have the iTunes store app on it. How can I get it?
I have recently upgraded my touch 4g to iOs 5, and I love the new iOs. There is only one problem, the native iTunes app does NOT EXIST. I have no problem connecting to the itunes store on my pc itunes program, but my ipod touch DOES NOT HAVE THE ITUNES APP and therefore has no way to access the itunes store mobilely. Please help. I tried restoring in itunes, did so, and still do not have the itunes store app on my ipod.
You probably have restrictions set.
iPod touch User Guide (For iOS 5.0 Software) -
my ipod touch is disabled because i forgot my passcode i syncd it to itunes and now it says to enter a passcode but i dont have one.
You should be able to reset it and then put everything back from a backup in iTunes (one you hopefully got).
If you can't, I guess you could put it in DFU mode and try again...
Good luck! -
when i turn on ipod it says it's disabled and connect to itunes. When i connect to itunes it says ipod locked with pass code unlock before connecting, which i can't do. Help!
You need to manually place the iPod in recovery mode and then restore it in iTunes. See this article for instructions on connecting your iPod to iTunes in recovery mode.
http://support.apple.com/kb/ht1808
B-rock -
we have had to reset our computer so any info on there is also erased. my daughter is in tears and I am frustrated. I have tried the basic technical support of resetting (holding the power button and the home key for 10 seconds, etc) nothing is working and we can not connect to itunes.
Here are Apple's instructions for placing the iPod in recovery mode:
iPhone and iPod touch: Unable to update or restore
You will have to restore to factory defaults/new iPod since yu do not have a backup. Yu can redownload some iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Ipod touch was stolen and does not have the Find my app how do I wipe the system.
My Friends IPod touch was stolen today, the Ipod does not have the find my app.
howlost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
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