Ipod touch is disabled and will not sync  to our new computer.

My daughter's ipod touch is disabled and says connect to itunes. However, we have a new computer and the ipod has never been synced to it. The last computer it was synced to does not work. We have itunes on the current computer but I cannot get it to sync.What options do I have to resolve this?

Connect the iPod in recovery mode using the instructions in the Apple support document below and restore it.
iOS: Unable to update or restore
B-rock

Similar Messages

  • My ipod touch is disabled and will not go into disk mode so i can restore i

    my ipod touch is disabled and it will not go into disk mode so i can restore it help please and thanks

    - Try using this program to place the iPod in recovery mode:
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    - Try DFU mode instead.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • My ipod touch is disabled and will not reset itself.

    It is a friends and her kids locked it.  I have never had it on my computer but when I plug it in to itunes it just says it is locked and has to be unlocked before it will connect.  I have tried to reset it and it will not.  The screen says ipod disabled try again in 21,872,000 minutes.  Help I need to know what I can do

    You'll need to connect the device to your iTunes library in recovery mode and restore it to factory settings.  See this article for instructions on getting your iPod Touch into Recovery Mode.
    http://support.apple.com/kb/ht1808
    B-rock

  • I can't get my ipod touch to sync with my new computer. My old one died. I downloaded itunes and installed music but the ipod will not sync with this new computer. What do I do?

    I can't get my ipod touch to sync with my new computer. My old one died. I downloaded itunes and installed music but the ipod will not sync with this new computer. What do I do?

    You can only sync with one iTunes library/computer. To switch:
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

  • Ipod touch is disabled forgotten passcode not synced to itunes

    ipod touch is disabled forgotten passcode not synced to itunes

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Forgot passcode or device disabled
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
    OR
    If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.

  • I restored my ipod touch however the apps will not sync.  I tried to re-download but I changed my apple id as my old id is no longer a valid email address.  Any ideas out there please

    I restored my ipod touch however the apps will not sync.  I tried to re-download but I changed my apple id as my old id is no longer a valid email address.  Any ideas out there please?

    It might be logical to someone, but not to me. I agree it's a pain.
    How did you change your Apple ID? Creating a new one is not what you want to do, but if you changed the ID associated with your purchases then that might have worked. You would need to sign in with the Apple ID on both your iPod Touch as well as in iTunes. I'm not sure how you changed it but clearly they need to match.
    If it's just your password that is not getting recognized reset it here: http://iforgot.apple.com/
    It will send an email confirmation to the email address associated with that Apple ID. The email address you elect to use might not look anything like your Apple ID. If you don't appear to get an email check your spam filter.

  • HT1364 I got a new computer and my IPOD will not sync with the new computer?  what am I doing wrong....thanks

    I got a new computer and my IPOD will not sync with the new computer.....I have a ITUNES account on the new computer and is downloading music just fine but it will not sync to the IPOD....What should I do to sync my IPOD?  thanks

    Copy the ENTIRE iTunes folder from the old computer to the new computer.
    Attempts to sync an iDevice to a new computer will remove all content from the device and replace it with content from the new, empty library.

  • All music in itunes ipod says no content and will not sync music

    all music in itunes ipod says no content and will not sync music

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync all music and resync
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.

  • Itunes only recongnizes my ipod as a camera and will not sync, how do you fix this?

    itunes only recongnizes my ipod as a camera and will not sync, how do you fix this?

    See here: http://support.apple.com/kb/TS1369 Windows
    or here: http://support.apple.com/kb/TS1591 Mac OS X

  • My ipod touch go of and will not work untill i plug it back in to a ac power

    my ipod touch go of and will not work untill i plug it back in to a ac power

    You likely have a hardware problem like a dead battery.  To rule out a software problem try the following in order:
    - Reset:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Restore the iPod from backup via iTunes
    - Restore the iPod to factory defaults/new iPod
    If still problem make an appointment at the Genius Bar of an Apple store.

  • My ipod states its disabled and will not function now ...  please help

    ipod states its disabled and will not work or allow me to reset from itunes?  any suggesstions? 

    You are going to have to restore it. Scince itunes does not connect to ur ipod because its disabled you are gonna have to put your ipod in DFU mode. Basicaly u have to hold the power and home button atthe same time for 10 second then release power button and keep holding home button for about 15 seconds ( all this you do it while ipod is connected to the computer) if it works, itunes will detect ur ipod in recovery mode and will give you the option to restore it.

  • IPod touch 3G - activation required, will not sync properly, freezes up windows 7

    Hi,
    I am having a lot of trouble with my iPod touch 3G.
         I had not synced my iPhone 4 and my iPod touch for about a month as I was re-inputting my music into iTunes - I didn't want to sync them when not all the music I wanted would be synced onto them. Prior to syncing the devices, one day my iPod randomly displayed the "activation required" notification and the "connect to iTunes" screen. Neither my iPod nor my iPhone is jail broken, so this cannot be the cause of the deactivation. All I use my iPod for is plugging into my stereo system.
         Regardless, I had finally managed to sort through all my music and had managed to sync my iPhone with no hitches. However, I ran into various issues with the iPod. A pop-up in iTunes said that it detect the device but could read it and that I would need to restore my iPod. So I did so (restored to the back-up). However, not even a third of the way into the restore everything just seemed to stop. My screen went black with only the mouse flickering. I restarted my computer and tried restoring it again (again to the back-up). It got further this time and actually managed to sync some songs (around 70 out of 850). However, a pop-up appeared saying that iTunes could not write from the song or disk. So I unplugged my iPod and plugged it back in and it immediately slowed down my computer. Chrome would not respond, Shockwave crashed, iTunes would not respond, etc.
         Anyways, over the past couple days I have tried restoring the iPod (to factory settings) and that seems to have worked. I no longer have the constant "activation required" notification. iTunes seems to be having trouble syncing though. It will get a couple more songs synched and then display another pop-up saying that it could not write from the song files and then the synching process just gets stuck. The iPod no longer displays the synching icon, but iTunes remains stuck on "finishing sync".
    (The problem cannot be with the songs as they sync perfectly fine to my iPhone).
         On my iPod it shows all the songs which are/should be synched onto it. The synched songs appear in black (like normal) however, the majority of my songs are in a light grey and cannot be selected or played (basically it has the information about the song, but not the actual file itself). I can also use Wi-Fi or Bluetooth. They are both greyed-out and say "No Wi-Fi" or "Unavailable" respectively.
         Just as a note, I am on Windows 7 and have McAfee Antivirus Plus. I know that some people have some issues due to the firewall but I unsure as to how this could be the cause when my iPhone syncs perfectly well under the same conditions. I have iTunes 10.7.0.21 and my iPod is running on 5.1.1. If you need any additional information please ask!
    If someone could please help, I would be extremely grateful! I'm at my wits end.
    Thanks!

    See if disabling the antivirus and firewall resolves the problem.

  • My iPod classic 7th Gen  will not sync with my new computer. itunes is installed and updated.

    fellow iPod classic owners,
                                           the problem is a failure to sync with the new computer. the conditions are as follows: the new computer is a pc. it has the latest iTunes software installed. the iPod is installed properly. i'm fully recognized by my iTunes account. there is nothing lacking other than my iPod's refusal to sync with my new computer. what have i left undone? i could be suffering from a duh, but i'm not the only one. nothing in the apple world is as difficult as this one is, at least on the surface. if it were that simple an issue, no one would be having any problems with it. any more information needed can be provided by request. by the way, the computer being used has been authorized. that is a non-issue.
                                                                                                                 your help is appreciated,
                                                                                                                     hardphil.

    I believe the IPOD (Classic) uses USB 2.0,  and my new laptop uses USB 3.0.  I think they are not compatable because of this.  If you find a solution to this please let me know.
    Thanks,

  • My Iphone will not sync with my new computer

    My previous computer died so I bought a new one and registered with Apple. I also updated to IOS 5. Now my phone will not sync with my computer.  Does anyone know how I fix this? 

    Vague.
    What does "will not sync"  mean?
    What have you tried?
    What happens?
    Error message?
    What does it say?
    Any info?

  • Ipod touch is disabled and does not show in itunes

    My sons ipod touch says ipod is disabled connect to itunes.  When I connect to itunes it says it has a password and can not access the ipod.  I am completely ok with restoring it but I seem to have no options.  I updated itunes to newest version, did the restart on the ipod nothing has helped so far. It is not brand new (almost 3 years old) but I can not afford to replace it.  Do I have any options?

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

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