Ipod touch is "malfunctioning and not recognized" by my computer

When I plug in the touch (4th gen) to my pc I get the message that "a device connected to this computer has malfuctioned and is not recognized."
On top of that, the touch won't sync to my account wirelessly so new music I purchased will not download to it. I can't even access the itunes store from the touch. It keeps wanting my to reenter my password over and over when I try to view my account. I've tried to update the operating system, but there is no updates available tab in my settings-general. Any suggestions would be much appreciated.

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
- Also
- Try another cable and USB port
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Try another computer

Similar Messages

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    Did you try placing it in recovery mode:
    iPhone and iPod touch: Unable to update or restore
    In DFU mode:
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

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    I'm not sure what you meant by, "on the iTunes website".
    Have you read this: http://www.apple.com/support/ipad/assistant/itunes/
    Or this: http://support.apple.com/kb/TS1538

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    Wow the customer service is even worse. Does Apple want me to go around jailbreaking my iPod now so I can use something that actually recognizes my product?

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    My ipod touch 4th generation is not recognized by itunes or my computer.
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    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or                     
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • When i try to put apps on my ipod touch it says it not authorized for this computer and to go on the website and do it. but i dont know how?

    When i try to put apps on my ipod touch it says it not authorized for this computer and to go on the website and do it. but i dont know how?

    Hello Bobbie,
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    B-rock

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    Did you try everything here:
    iOS: Device not recognized in iTunes for Windows
    or
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
    Next try another computer.

  • My  iPod touch 5th gen is not recognized by iTunes

    I am trying to put music on my friends iPod, however the iTunes is not recognizing the device black screen. When i first plugged the iPod into iTines it was there I restore it when that was done the iPod went blank. after about two hours of trying to figuire out what was wrong. I rebooted it came back on. The minute I plugged into iTunes the thing went black screen again. I tried to reboot to no avail...HELP.

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • 2 problems, iPod nano battery depleted and not recognized by Windows, help!

    Earlier this morning. At first when I connected the usb to the computer I got the screen in the nano that said "apple.com/ipod/support" or something like that, with the folder/exclamation mark icon. It was charging but I disconnected it cause I had to go. I tried to do the same at night but this time is when it's totally dead, and not recognized at all. What can I do now?
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    I'm on a laptop, I already tried most of the stuff in the faqs but it wont work.

    i kind of have the same porblem, my klaptop does regcognize the ipod on "my computer" but the iPod dosen't shows up in iTunes, and i have tried almost everything in the faq that show how to fix the problem, but it still dosen't work....

  • Why does my ipod touch turn off and not turn on for a while

    every once in a while my ipod touch turns off and wont turn back on for a day or two. So why does it do this, it is from over use of the ipod?

    Try the following fixes in order:
    - Reset:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Restore the iPod from backup via iTunes
    - Restore the iPOd to factory defaults/new iPod
    If yo still have the problem you likely have a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • My iPod touch 4th gen isn't recognized by my computer?

    When i go to restore my iPod touch it restarts and puts on again and it goes to the connect to itunes screen and when i try to restore it it restarts with a Black apple logo and white backround. My computer won't recognize my ipod touch it has the Code 43.

    https://discussions.apple.com/message/24286070#24286070
    http://www.ehow.com/info_12195078_iphone-error-43.html
    https://answers.yahoo.com/question/index?qid=20130827164012AAFPHyx

  • IPod touch 4th gen is not recognized and will not charge. Tried 3 cords. Help!

    We have tried updating, restarting both the iPod and the Mac, 3 cords and 3 different connecting sights (computer, car, and treadmill).  Not recognized and not charging. 

    - See:
    iPod touch: Hardware troubleshooting
    - Try another cable
    - Try another charging source
    - Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
    - Make an appointment at the Genus Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • I have Windows Vista and have tried everything! My Ipod Touch has Malfunctioned and cannot be recognized by Windows or Itunes! When I turn my Ipod on the white apple comes on and the 15 seconds or so after that a thin line comes on the screen above it.

    A thin line appears above the logo then the loading sign pops up and then the whole thing freezes! I read somewhere to hold the home button and then plug in the usb will help it be recognized by Itunes or help to restore it! I tried that it didn't work.I tried uninstalling Itunes and then re-installing it. I have the newest version of Itunes and don't know what else is left to do? can someone please help?
    Thank you for reading!

    Try placing the iPod in recovery mode (I think that is what you were try to do) and then try to restore the iPod.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • HT5642 my ipod touch 5th gen is not recognized since I tried to update ios. It says it is in recovery mode but it just keeps looping back to recovery mode. I tried holging power button for 3 sec. then both home and power for 10 sec then home button for 20

    My ipod touch 5th generation went into recovery mode when I tried to update ios. When I try to recover it just keeps looping back to recovery mode. I tried to hold the power button for 3 secs. then simultaneously hold the home button for 10 secs. then hold only power button for 20 secs. I tried this several times to no avail. This is my daughter's ipod. I am computer illiterate and I'm not sure what else to try.

    Maybe:
    Restore loop (being prompted to restore again after a restore successfully completes)
    Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
    Next try placing in DFU mode and then restoring.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    Then try restoring on another computer.
    Last, make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Ipod touch 16gb 2nd gen not recognized by my pc or itunes..

    hello.
    received my Ipod touch 16gb 2nd gen this morning from an ebay seller.
    i have been trying to get it to work.
    its screen is ALL BLACK , DOES NOT POWER ON, DOES NOT CONNECT TO MY PC.
    I have installed latest itunes, my ipod isnt recognized, and it isnt even charging.
    Ive tried my old ipod classic's cable, which works with my old ipod.
    It doesnt work on touch either.
    tried on a different pc, no use. re installed itunes, tried everything, its just black :s what the heck is this ?
    I checked for serial number, it says on apple.com that it has warranty till Jan 2010
    these are the ipod diagnostic result via itunes:
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    INTEL DG31PR
    iTunes 9.0.1.8
    QuickTime 7.6.4
    FairPlay 1.5.18
    Apple Application Support 1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.6.0.32
    Apple Mobile Device Driver not found.
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number 224064FDE8EF010E
    Current user is an administrator.
    The current local date and time is 2009-10-26 11:13:22.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA GeForce 9600 GT
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** iPod/iPhone Connectivity Tests **
    iPodService 9.0.1.8 is currently running.
    iTunesHelper 9.0.1.8 is currently running.
    Apple Mobile Device service 2.50.39.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.

    it does have warranty
    So take it to an Apple store or go here -> https://selfsolve.apple.com/GetWarranty.do to send it in to Apple for repair.

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