IPod touch is stuck on "connect to iTunes" but iTunes won't recognize my iPod touch

So I was trying to update my iPod touch and left the room, thinking I had plenty of time to get stuff done while I waited. When I returned there was a warning saying that my iPod touch couldn't be updated and my iPod screen was stuck on the "connect to iTunes". I tried reconnecting and iTunes will not recognize it. I've tried restarting my computer and my iPod and I've tried reinstalling iTunes and restoring my iPod, but nothing is working. Any suggestions?

- Try placing the iPod in Recovery mode and then restoring
- Next try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer to help determine if you have a computer or iPod problem.

Similar Messages

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    Try:
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    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer                 
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar              

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    iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
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  • IPod stuck on "connect to itunes" screen, Help.

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    I read a few places that iPod touch's cant be bricked. I have never tried any kind of jail break for my iPod.
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    I tried all the suggested fixes, too, including uninstalling and reinstalling iTunes. In the end, I had to disable my security and it let me restore the iPod Touch then.
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  • My sons iPod touch stopped working, it won't charge in a docking station and the computer/itunes won't recognize it when connected.  We have tried holding the power and home button at the same time for several seconds, and the screen still stays black

    My sons iPod touch stopped working, it won't charge in a docking station and the computer/itunes won't recognize it when connected.  We have tried holding the power and home button at the same time for several seconds, and the screen still stays black.  Thanks!

    Hello skdog I possibly think your ipod touch is black because it has not charged. If your dock is broken it might just mean the dock will be broken and so might be the USB port. You should see an Apple shop nearby and hand it over and see what they can do. I hope this information works!

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    I need Help!!!
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  • IPod stuck on "connect to iTunes" and...

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    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - For one user uninstalling/reinstalling iTunes resolved the problem
    - Try on another computer/network
    - Wait if it is an Apple problem

  • Ipod 2g mc 4.2.1 (jailbroke) stuck on connect to itunes logo

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    Discussion of jailbroken devices is not permitted here.
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  • Phone stuck on connect to itunes screen after update attempt

    Hi, hope someone can help me. I connected my iPhone to my computer to transfer my photos from the phone to the PC. I have automatic syncing turned off.
    When I connected, I was prompted to update the iTunes version, which I did. It's now version 9. Then I attempted to update the iPhone version. I got a message saying I had to transfer my purchases first, which I did. Then I tried the update again. The update seemed to take awhile, then I got a message saying it failed. There was a "More Information" button which just prompted me to send info to Apple, which I did. Unfortunately I didn't save the info.
    At that point all my iPhone info no longer showed in iTunes, and the only active option is Restore. It does say "Your iPhone software is up to date," which would seem to indicate that the update did work...I tried disconnecting and reconnecting my phone. When I do this, I get the message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
    I would rather not Restore the phone unless I have no other options, since I have 600 pics, contacts, etc on the phone...Of course not backed up since this is the first time I've tried to transfer data.
    So I tried a few things:
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    - I restarted the computer several times.
    - I went to the Apple site and tried the troubleshooting steps for "stuck on connect to itunes screen" (which is what my phone is currently doing).
    - I ran the diagnostic checks in iTunes (output below - I ran this while the phone was plugged in yet it says it's not found).
    - I held down the Home and the Sleep/Wake button until I see the Apple icon.
    - I went to My Computer > Manage and tried to update drivers, but the phone doesn't show in the device manager.
    - I tried a different USB port and there are no other devices connected to the machine.
    Nothing worked, my phone is stuck on the connect to iTunes screen and I get the error message every time I plug it in. I haven't tried another computer bc I don't have one and I'm not sure how to create/use another user account on this machine.
    I wouldn't mind calling support but my phone doesn't work...Any help is much appreciated. Thanks in advance.
    ============
    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    ASUSTeK Computer INC. 1005HA
    iTunes 9.1.0.79
    QuickTime 7.6.6
    FairPlay 1.7.16
    Apple Application Support 1.2.1
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.0.0.102
    Apple Mobile Device Driver 1.46.0.0
    Bonjour 2.0.0.34 (214.3)
    Current user is an administrator.
    The current local date and time is 2010-03-31 02:42:39.
    iTunes is not running in safe mode.
    Video Display Information
    Mobile Intel(R) 945 Express Chipset Family
    Mobile Intel(R) 945 Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-03-31 02:22:42.
    ** iPod/iPhone Connectivity Tests **
    iPodService 9.1.0.79 is currently running.
    iTunesHelper 9.1.0.79 is currently running.
    Apple Mobile Device service 3.0.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Device Not Currently Connected:
    Fifth Generation iPod (iPod with video) running firmware version 1.3
    iPhone 3G running firmware version 3.0
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.
    Message was edited by: gobblygook
    Message was edited by: gobblygook

    Your only choice at this point is to restore your iphone. Since it appears from your post that you have never synced to this computer, you of course will not have a backup to restore from. That means your only choice is to restore as a new device & re-sync your itunes content. Unfortunately, all of your contacts, calendars, pics in your camera roll, etc., will be lost. Its not a good idea to use the iphone or any phone for that matter as a storage device, as things like this can & do happen. You should be syncing on a regular basis. The first thing done when you do sync is an iphone backup. You should also transfer pics in your camera roll to a supported application on your computer on a regular basis, much like any digital camera. You can always sync pics back to your phone, but if the only copies are on the phone, you run the risk of losing them.
    See if you can force the phone into recovery mode:
    Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

  • IPhone 4 Stuck on 'Connect to iTunes' screen.

    I.. was kinda trying to get rid of the iOS 7 update files which were automatically downloaded to my iPhones following this discussion page: https://discussions.apple.com/thread/5379403?start=0&tstart=0
    Following the instructions posted there, I managed to get rid of about 3GBs of the iOS 7 files out of my iPhone 5.
    What I followed was nzzzzz's 'Method B'
    Method B: Open Settings->General->Software Update, Click "Install Now". There will be a prompt says "Verifying update...", Wait until this prompt disappear, there will be a spinning wheel on the black background. Immediately press and hold both of the power and home buttons at the same time. DO NOT release the power and home buttons for about 10 seconds. Your device will reboot. It's done. The automatically downloaded firmware will have been deleted. Now read part 1 to prevent automatically downloading in the future.
    However, when I tried it again on my iPhone 4, it's now stuck on 'Connect to iTunes' screen.
    No DFU modes or recovery modes seemed to be working, so I gave up and decided to restore & upgrade to iOS 7.
    Then there was another problem, iTunes 'did' recognize the device as in 'recovery mode', downloaded the 7.0.3 update file, and tried to restore the device... but it got me 'error 9134'.
    I followed the instructions on forums and discussion pages, and even called the Apple Care Services for technical support... but nothing worked. Nothing.
    All those 'hosts' file edit and iTunes removal(and other following services) + download/install to the latest iTunes did not work on me, and now the device is 'just stuck on Connect to iTunes' screen.
    Any suggestions..?
    (BTW, English is not my native language, so if there's anything that cannot be understood, tell me)
    + Thanks in advance
    Additional info:
    iPhone 5: Tried to remove the iOS 7.0.3 files on iOS 6.1.4
    iPhone 4: Tried to remove the iOS 7.0.3 files on iOS 6.1.3
    Windows 8. latest iTunes (Newly bought computer + latest iTunes installed on 10/26/2013)
    Windows 7, iTunes v 11.0.4.4 (The computer that successfully factory-resetted my old iPhone 4S and iPhone 4. The same computer that's not working with the same iPhone 4 now.)
    Plus, my iPhone 4 is not backed up... not even in iCloud I think... There are some old pictures I'd like to keep, but almost forgot to get them out since I bought 5 a few weeks ago. I was using the iPhone 4 for the TV cable with the 30-pin connector.

    Hi, I solved this problem on my iPad.
    First I followed the steps here: http://support.apple.com/kb/HT4097?viewlocale=en_US  and recovered the iPad. iPad turns empty like new.
    Then I followed the steps here: http://support.apple.com/kb/HT1414?viewlocale=en_US (Option: Restoring your iPhone, iPad or iPod Touch) and restored my iPad from a previous backup from iTunes.
    When the backup restore was finished, many apps were missing on my iPad. I synchronized it again with iTunes (it took a while although I don't have many apps) and everything was back exactly as before.
    I don't know what caused the problem in the first place, being stuck in the iTunes USB screen, but it seems to be solved now. I will anyway try to always remember to close all apps and not leave them running in background. Maybe my iPad got confused?
    Regards
    Sonja

  • Stuck on connect to itunes screen and not recognised in windows

    help please
    ipod 4  is stuck on connect to itunes screen and itunes or windows will not recognise that its connected. My iphone connects straight away so its not the pc.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • IPod is disabled. Says to connect to itunes however itunes won't recognize the device. What do I do?

    IPod Touch is disabled. Its says to connect to itunes however itunes won't recognize the device. What do I do?

    Place the iPod in recovery mode and then restore. For recovery mode:
    iPhone and iPod touch: Unable to update or restore

  • IPhone 2G - Stuck on Connect To iTunes/Slide for Emergency

    I was going back to my original iphone 2g where I'm stuck on "Connect To iTunes/Slide for Emergency" screen.
    This is not a jailbreak phone as it was working phone until I choose an upgrade and went back to orignal iphone. I was told at AT&T store I have to activate with iTunes. With latest version of iTunes, I get connection time out error[no error code] on connecting to iTunes store after activation is complete. I get an email from apple my phone is activated, but I still see Connect To iTunes... As soon as I plug-in the iPhone I get connection time out error.
    Per AT&T everything provisioned as per my account and even they put the sim in a diff phone and it works. Thouhgt I could try with old version on iTunes and got atleast a stage I can see everything [Name, Capacity, Software Version and Serial Number] in ituens. This is with ituens version 9.1. But I still see Connect To iTunes... As I run diagnostics from itunes I see that orange for 'No iPhone or iPod found' under 'Ports'. Interstingly, if I take out the SIM, I can see everything [including my screenshot] and I can browse using Wi-Fi but no calls as there is no SIM. This is sixth day that I dont have working phone and still counting... 
    Since I dont have a back up and not sure how best I can bring my phone back online without restore. Plz help.

    This has been taken care by sr advisor at apple.
    The problem seems to be an issue as the apple server does not know my iphone at all based on the serial number. They manually updated the s/n and sim on their servers and I dont see connect to itunes window anymore by connecting to iTunes and phone is back online without any restore.
    Per my understanding I should get an email as it updates the content on the servers, but I never got one and ended up calling again after 48hrs. Then I was told you should be good, goahed and connect to iTunes, ofcourse I was also told if that does not work you have to try restoring.. scary!!
    Now, I'm back on searching to upgrade my phone
    Happy Thanksgiving.

  • Updated to 2.0.1 now stuck on connect to itunes logo

    I updated to 2.0.1 and now my ipod is stuck saying connect to itunes. I can restart the ipod only to see coneect to itunes, the pc does not recognise the ipod and I cannot get it into DFU mode. Please help

    I guess hunting Bears is complicated.....(sorry, inside joke between myself and neuroanatomist).
    I'm sorry about your phone. I've never had to restore or wipe my phone, so I'm really no help there. Might want to take a look at this post. Some guy discribes how to wipe it and start over.
    http://discussions.apple.com/thread.jspa?threadID=1644897&tstart=0

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