Ipod touch is stuck on swirly icon after lock screen freezing

My ipod got stuck on the lock screen and wouldn't respond to anything I tried. Left it for 10 minutes and came back and it had gone to the swirly icon screen which normally comes after updating your ipod. It has been on this swirly icon screen for about 30 minutes now. Tried syncing with itunes no response, also restarting using lock and home button does not work. Will not turn off either. I'm going to restore ipod now but it takes 4 hours for the software to update is this right??
Thank you.

Yes, someties it can take hours for the update.  The download can take hours.
If you can't restore the iPod since iTunes will not see the iPod, disconnect he iPod from a charging source and let the battery full drain.  After charging for an hour try the reset, and restore.  You also may have to place the iPod in recovery mode.  For that see:
iPhone and iPod touch: Unable to update or restore

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