IPod Touch music not accessible in iTunes

My brother's new iTouch shows up in iTunes (not the newest version, the previous version) on my PC, but there is no "expand" triangle next to the name.
When I double click on it, it does not open up to show the content, and nothing can be played from it, or loaded onto it. He claims he has connected it to someone else's computer and it worked fine, and he does have music on it that he plays through the headphones.
I don't think it is MAC formatted, or else it would not even show up in my iTunes I think.
BTW iTunes works fine with my Nano.
Any ideas?
Thanks
Message was edited by: drcronk
Message was edited by: drcronk

Hello and Welcome to Apple Discussions. 
Check "Manually manage music and videos" on the Summary tab. This will affect how music and videos are syncing to the iPod touch.
mrtotes

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