IPod Touch music vanished

I have an iPod Touch which I've used reliably for the last three or four years. I was using it four hours prior to writing this post, in fact. When I got home, I plugged it into my computer so I could start listening to music from my iPod Touch and my computer hung up inexplicably and I had to hard-reset it.
Here's where the problem occurred. I booted my computer back up, and started iTunes to resume listening to music from my iPod. I double-click on a song, and a circle with an exclamation point pops up next to the song. This happens 3 or 4 times and I assume it's iTunes acting up so I do a search online and find people talking about a "glitch" where iPods are forgetting music. At first I didn't think this was me, because I had JUST been listening to music off my iPod on the bus back from work not an hour before this. However, when I tried going onto my iPod to see my music, at FIRST my music was starting at one song, and then frantically skipping through. 1, 7, 15, 29, 53, 109... etc. All the way to the last song, and then repeating the process. I turned my iPod Touch off, unplugged my USB cable, closed iTunes. When I turned my iPod back on, it didn't have a single song on it.
The weird part is that if I connect my iPod to my computer (which I just uninstalled and re-installed iTunes just to be sure it wasn't an iTunes issue), iTunes can see all of my music on my iPod. Every single song, all of the data whether it's the play count or the rating or the date added / modified. iTunes can see and show all of it. However both my iPod AND my Computer (meaning if I look at my iPod as a disk drive in My Computer) say that it's practically empty.
I don't know what to do. I refuse to pay $35.00 to request a "support ticket" because an automated service told me that my serial number is not covered for support, and I find it appalling that there is no email service to contact Apple's Customer Support. I do not have access to a great deal of the music on my iPod as I manually manage all of my music and some of it has been acquired through friends I no longer communicate with, so I am reaching out to anybody on here, whether it's a legitimate Apple Employee or a very knowledgeable hero, so that I don't lose 30GB of music to a spontaneous glitch.

Assuming the songs play OK in iTunes on the computer:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music. This delete only apples to iOS 7 and maybe 6 and later so it may not be applicable to your iPod.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

Similar Messages

How can I get my iPod touch music in computer and then to my iPhone. My computer was stolen so I will be using another computer

How can I get my iPod touch music in computer and then to my iPhone. My computer was stolen so I will be using another computer

Start Here:
http://www.apple.com/support/ipodtouch/assistant/itunes/
And See Here:
http://www.apple.com/support/ipodtouch/

Ipod touch music problem

i went to go add this one song onto both of my ipods, one being the ipod touch 5.0.1 i guess, and the third gen ipod nano. When i added the song to both of them my nano has all the songs including the new one into it while my ipod touch music has been erased all for one song. How do i get back the songs from my itouch, can i restore it? Now when it tells me when i click on the music library on the itouch from itunes it shows me all the music i once had but when i go on my itouch it only has 1 song.
further information, i have my nano then i got my itouch.

go to the itunes app and got to purchesed
in purchesed go to music and this is a hard task but click on the cloud on the songs you want and they will download

I upgraded to 4.3.3 and now my iPod touch music won't shuffle. When I press shuffle it keeps replaying the same song over and over.

I upgraded to 4.3.3 and now my iPod touch music won't shuffle. When I press shuffle it keeps replaying the same song over and over.

There are two arrows below the time a song is plays. One is circular (repeat) and the other has two arrows crossing each other (?). The one going circular needs to be pressed to turned it off.

IPod touch music dissapears from album view and other things

I'm honestly suprised to the fact that my old iPod video works better on this factor than the iPod touch I upgraded to.
My problem lies in the fact of syncing makes my iPod decide certain things stay on Album view and dissapear from it. To give an example:
Before sync - Album of Disneyland Music is still together on album view and nothing has vanished.
Add in another song to the compilation of music on the album for easy listening.
Sync iPod
Album of Disneyland music has vanished completely and only the new song added in is viewable in the album listing.
Don't think that it's gone competely. I've searched and the music is actually in the iPod, just not in the albums listings. It's everywhere else listings on the iPod.
This has irked me ever since I bought the thing since another issue that just drives me up the wall. With my iPod video if I listed the music under an album it'd be sorted into the album with no problem. With the iPod touch however if ONE thing is off it gets sorted into its own lisiting on the Album view even though it shares the same Album title with another song. Example:
Old music that doesn't get recognized has to have information added in
Albums are correct
Artists are correct
Sync iPod
Album listing has multiple listings from the same album with the artists as its sorting spot. (or if it even showed up at all...)
I've tried multiple times to fix this and nothing works. (and i've checked and unchecked sort by album artist, no dice.) I attempted to contact an iTunes help as it was partly on the program's fault, the helper didn't understand what I was talking about. Can anyone help me here?
and no I can't resort to my iPod video as I've killed the selection middle button thanks to a game. That and it also had an issue with connecting and I kept having to refresh it.

I looked in Compilations and the album that's vanished from Album view isn't in there. I checked via Artist view and the songs are there so the music is in the iPod but it's being a little wise sucker and not showing me the album in the Album view.
I fear for the videos I have to put on my iPod for class reference today...

How do you sync iPod Touch music library to iTunes Match for transferring to/using on main computer iTunes?

Hello, and thank you for any help anyone can offer. I subscribed to iTunes Match to transfer my music that's been stuck on my iPod Touch (iOS 5.1.1) to my new computer.
First, some background to explain my problem. On an old laptop, I had 15,000+ songs (mostly video game music downloaded online) that I synced to my iPod Touch. The computer containing that music started having trouble and likely died. I was unable to afford having it looked at, but all the music from it has remained on my iPod Touch.
Recently, instead of trying to have the old computer fixed, I bought a new laptop. I was looking for a solution to get the music from my iPod Touch onto my new computer, since I know syncing with it would cost me every song I have on the iPod Touch that I didn't download on iTunes Store. I thought iTunes Match was the solution, that it would bring the music on my iPod Touch to the iCloud, and I'd at last be able to download my huge library onto the new computer from there.
Now, the problem: I had to purchase the iTunes Match service on my laptop iTunes. It put all my purchased music from the laptop on iTunes Match. Well, when I go to iPod Touch and try to turn on iTunes Match, it says: "iTunes Match will replace the music library on this device." I assume if I do that, it'll wipe out my 15,000+ iPod Touch songs from my old laptop and replace them with the 1200 or so that I've purchased from the iTunes Store (which I already have on my iPod)!!! That is the last thing I want to do! Is there a way of getting my iPod Touch library to the cloud so I can access it on iTunes, or have I wasted $25 on iTunes Match? If I wanted to replace the 15,000 songs on my iPod with the little library of purchased music on my new computer, I would just plug my iPod into it and sync! Furthermore, my purchases were already available on the iCloud when I authorized this new computer, without spending a dime. I've put a lot of time into my library, and making playlists as well. Any help getting my iPod music on iTunes Match is greatly appreciated! Sorry if I've overlooked something obvious, this is my first experience with cloud-based services.

iTunes Match does not work this way. The service does not scan the music on an iOS device, only an iTunes library. For your music to be available in the cloud it must first be in an iTunes library. See the following articles:
http://support.apple.com/kb/HT1848
https://discussions.apple.com/docs/DOC-3991
An iOS device or iPod is not a storage device or backup of your music library. It is your responsibliity to maintain a backup of your music and other personal data.

My old computer was stolen, how do I get my ipod touch music on to itunes

I have had my computer stolen with all my music, both itunes purchased and taken from old cd's, but still had my iPod Classic with all music. Then got new laptop and transfered music from classic to new laptop. Great. Then my classic was stolen and my wife replaced it with a Touch. Transfered all music that would fit to my Touch. Still had all original music on laptop. Laptop stolen again. Now just have what is on Touch and have a new computer and want to put all the music from Touch to iTunes. Will only take iTunes purchases. How can I get all my music from Touch to iTunes?

Was your backup copy of your computer stolen as well.
If not, then use that to put everything back.
The music sync is one way - computer to ipod touch. The only exception is itunes purchases. Without syncing: File>Transfer Purchases
You can buy software to extract the other music.

IPod Touch Music Syncing Issue

Using iTunes 10.7, I'm trying to add music to my 4G iPod touch running 6.1.2. The files appear within the iPod sidebar Music tab, greyed out with the sync icon next to them but they never finish copying; they just stay grey and nothing happens. I am able to select and delete them, and they remain after I unplug and plug back in, but the iPod never shows anything in Music. When I add files manually, the sync icon replaces the sidebar eject icon, during which time it is able to create playlists in the sidebar, but then the sync ends immediately and the iTunes status bar never displays the copying process, just the Apple logo. Same thing happens whether I add 1 file or 100 files. Same thing happens whether I sync music automatically or manually (I have switched between the two methods several times). I have tried adding new files and different file formats to my iTunes library; those ones don't work either. I have also tried restoring from the iPod backup, and resetting the iPod entirely, but I still get the same result. Additionally, I am able to manage Apps as usual.
Anybody have any ideas? As a last resort, I may try re-installing iTunes 10.7, but I would prefer to find a fix for this without upgrading iTunes to 11 or 12.

I had already tried that and I got the same problem. I did get the issue resolved, although I don't know the reason it was acting up. What I did was upgrade iTunes to iTunes 11, update the iPod to 6.1.6, then downgrade back to iTunes 10.7

IPOD Touch music playing functions

Seems like Apple has cut down on the music playing functions on the iPOD Touch. I cannot have my Touch to shuffle by albums. And when I stop listening to a song, it won't pick up to where I left when I start listening again. So I have to remember which album I was listening and to which song I was. These are simple functions that were left out on the Touch and it's kind of a bummer. I hope this will be corrected on a future update. All the other applications are very cool, but let's not forget that the primary use for an iPOD is to play music.

Does the iPod still charge and syn with the computer?
Try the stamdard fixes:
- Reset. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory defaults/new iPod.

Problem with the Ipod Touch Music Player

Hi, I recently got an iPod touch 3g (8 gig) around christmas, and its been a truly great buy and worked flawlessly. However just recently I started having issues with the iPod's music player.
Ever since last night, I noticed that when I use the music player, and try to move 'FORWARD' a song (IE the double forward arrow button) the arrow would stay white like I was pressing it, NOT move forward a song, the screen would be unresponsive as the current song played, and then after 2-3 seconds the music player would crash and go back to the home screen.
I know it was a crash because when I went back to the music player, it was reset back to the 'Shuffle' option with the list of songs below it (usually, it leaves off on the last song you were listening to.)
I also noticed, that even if I just listened to a song completely without hitting forward, it would STILL freeze up and crash to home screen once the song was finished, even if I DIDN'T press anything.
But apparently the double back arrow (rewind/back) works without crashing it.
So my question is: what can I do to fix this? I already tried restarting my iPod (by holding the top and home buttons for 10 seconds) and it did not solve this. I always keep my iPod charged up, and I can't think of ANYTHING I did yesterday or recently at all to cause this problem....I generally only use the iPod touch for music or internet browsing.
any help appreciated..
-Ben
Message was edited by: Eep25

33 replies, no posts

Corrupt iPod touch music library

I've got the following problem: i've added songs to my iTunes library, then i have synced it to my iPod touch.
Some songs just disappeared on the iPod, other have lost their album artwork. I removed these songs and synced again.
After some reboots of the iPod the problem seemed to be gone, but i connected the iPod to iTunes and a message appeared:
"iTunes cannot read the contents of the iPod "xxx". Go to the Summary tab in iPod preferences and click Restore to restore this iPod to factory settings"
I don't understand why it happenned - the faulty songs were bought on the iTunes Music Store.
After this message some other messages appeared - the screenshots are below.
Do I need to restore? I really think it is weird because of the message saying that "the software required for communication with this iPod is not installed".
It is a Mac: isn't it integrated in the system core?
Thank you
penguin01210
My specs are: iPod touch 4G, iOS 5.1.1, Mac OSX 10.7.4, iTunes 10.6.1 (64-bit)
Message was edited by: penguin01210

Yes, you may have to restore. something happened. Sometimes things just happen for no reason and the problem never comes back. Sometime it is due to a hardware probem.
I would first disconnect and reconect the iPod. Also close and repen iTunes
Also reboot the computer
Also reset the iPod. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
All before you restore.

Ipod Touch Music List HELP!

Hi People, On my Ipod my music section doesnt reconise anything beginning with the letter J. They automatically get put into the K bit. I have done a full restore and that didnt work.
Any Ideas???
Thanks

Interesting!
I've just checked my iPod Touch and the entries for J are filed under K for Artists, Albums, Songs and Composers!
Looks like a bug to me, and I have submittted a bug report to Apple at http://www.apple.com/feedback/ipodtouch.html.
Phil

HT4993 getting iPod touch music to iPhone 5

how do i get my music from my ipod touch to my iPhone 5?

So is all the music on your iPod touch purchased from the iTunes store? If so, you don't need to "transfer it" to your phone. You can sign your phone into the same AppleID as your iPod and just re-download the music.

IPod touch music crashes and skips songs

I've had this problem for a while now and it's truly getting annoying.
I will be listening to music and certain songs seem to cause the ipod to either skip the particular song or multiple,
and more and more often crash and send me to the home screen after skipping around 3 songs.
I've tried many solutions such as:
deleting certain album artworks
resetting the iPod
restoring the iPod
converting songs to 128 kbps
keeping all factory settings
turning off the equalizer
Even after all attempts, it still does this to me, I've even tried it on a second iPod touch, after returning the first and getting a second, and still, the problem persists with the new one. Which makes me think it is my music, but I don't know what would be wrong with the music as the songs that give me problems work fine on iTunes and my previous iPod shuffle.
My iPod is currently running the 8.1.1 version

I haven't distinguished all problem songs, (mainly because there are a lot) but the one's I have the only thing they all have in common are having been downloaded to the computer from a physical CD. That might be it. Would there be a reason songs downloaded from a CD would do that?

Why does my Ipod touch Music/Video apps crash after update to OS4

Updated Ipod touch (64GB) yesterday to OS4. Today I cant run the Music or the Video apps. They will LOAD, but after 3 seconds, the crash. Any ideas?
Ive tried to do the reboot thing (DFU??) that I saw in another post but same issue.
Tried a search several times but have not seen any posts so far with this particular issue.

I'm having the same issue as well, I'm currently at work so as of right now I can't try to restore mine, but the strange thing with mine is that I updated mine the day the iOS 4.0 came out and had no problems until last night. Now the music and video sections keep crashing after just a few seconds. Also all my Podcast are gone, the only things missing and I even re-downloaded them last night and they're still gone.

IPod Touch music vanished

Similar Messages

Maybe you are looking for