IPod Touch not recognised by ITunes but my iPhone 4 works fine.

I am currently not able to sync my ipod touch as it is not seen by iTunes when I connect it.
I am using Windows 7 and the latest version of iTunes and have followed each of the steps listed at
http://support.apple.com/kb/TS1495
but still can't sync.
I have listed several key bits of information which I hope someone can explain.
1. My iPhone 4 sync's fine - same user account under windows, same usb cable.
2. When i plug in the ipod touch it starts to charge and iTunes appears to hang. e.g hovering over the file menu doesn't highlight the options. If I wait roughly 3 mintues iTunes starts responding again (file menu's are activated) but still doesn't recognise the ipod touch.
3. If I do this over and over again I 'sometimes' get iTunes to recognise the device but it presents the 'Restore from backup or restore to factory settings'. If I select restore from backup it then informs me the backup is corrupt. The randomness of getting to this stage has no consistent steps and i've been unable to get to this point over the past 3 days.
4. I recently bought a movie from iTunes and get the message 'The movie could not be played' and since getting this message i've been unable to get iTunes to see the device.
Any help greatly appreciated.

I've finally managed to get the device recognised my Windows. The solution was to take my ipod touch round to my friends house who own's an apple mac. Plugged into the Mac itunes instantly see's the device and everything is back to normal.
I can know get my Windows 7 machine to see the device in iTunes. The strange behaviour I see on Windows 7 box is, on plugging in the device iTunes hangs if I then unplug the device and reattach it (repeat this several times) eventually iTunes doesn't hang and sees the device.
Not at elegant solution granted but hopefully this may help someone out. This is obviously a software bug (is it that I am also syncing my iPhone?) as I've ruled out all the hardware involved.

Similar Messages

IPOD TOUCH NOT RECOGNISED IN ITUNES OR MY COMPUTER

help ! my ipod touch isnt recognised in my computer ,nor in my itunes diagnostic program it says no ipod detcted .on my ipod touch 2nd gen screen it has the itunes symbol and a usb lead symbol.when itunes comes on it says itunes has detected an ipod in recovery mode ,you must restore before you can continue .i have tried restoring many times but itis stuck in a loop !! ive followed the apple support info about administrative tools and trying to reasign a new path /drive but when i get to the part where it says right click on the ipod symbol there isnt a symbol there !! help im going out of my mind !!

Hi,
Have you seen these support articles...
iPhone, iPad, or iPod touch not appearing in iTunes
Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
Unable to Update or Restore
http://support.apple.com/kb/HT1808

IPod touch not recognised by itunes. have tried fix suggested in FAQs

Hi Guys,
I have a 32gb iPod touch, which recently had been running a bit slowly. As a solution to this i updated with the newest sowftware, and cleared all my apps. Still slow, so i decided to do a system reset from the settings function. This was fine but since then my ipod has not switched on, it merely switches on to the apple logo, and goes back off again. When i hook it to a computer, itunes does not recognise that it is connected and i cant do a system restore. I have tried the 'hold home and connect to cable' trick but with no success.Is this a problem that you have heard of before?ie is there a quick solution, or will it need some parts/software updated by apple?

Help please, from iPod Touch experts?
(Sorry Darraghjoneill, not an answer but extra questions.)
I've an 8Gb iPod Touch which was working fine until around iTunes9. Now it is not recognised in iTunes. I've been through all of the support docs and suggestions covering deinstalling and reinstalling iTunes (including iTunes8), AMDS, USB Drivers, etc. I've an iPod Nano which works fine with the same USB cable in the same USB slot and a 10Gb Classic that works fine through Firewire.
When connecting the iPod Touch it shows the "Connect to iTunes" graphic and does manage to start iTunes but then I get the "iTunes could not ID this iPhone properly, disconnect and reconnect". I do that and then get the "Unknown Error 0xE8000065" problem with the added complication that, whenver this appears it messes up Firefox so no new pages can be loaded and the only fix is to Reboot my whole PC. I also get this Firefox problem when stopping/starting/restarting AMDS.
Stupidly, I thought resetting the iPod Touch to factory defaults might have helped but it didn't so now I have a very shiny brick.
Any practical suggestions?
LeonSJB

IPod Touch not recognized by ITunes, but IPhone is. What can cause only one device to not be recognized?

I have tried reinstalling ITunes and resetting my IPod Touch. The computer recognizes the IPod Touch as a connected device, but ITunes doesn't. However, ITunes will recognize other devices that I plug in with the same usb cord. ITunes diagonistics only says that no device is plugged in whenever the IPod Touch is plugged in. What can cause this combination of problems, and how could I get around it?

If you have iTunes 11 on the computer and are using the same cable that works with the iPhone then:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Try on another computer
- Make an appointment at the Genius Bar of an Apple store since it appears you have a hardware preoblem
Apple Retail Store - Genius Bar

Ipod touch not recognised in itunes v11.1.3.8 on Windows 8.1

Does anybody have any suggestions with issue of device not recognised in itunes on Dell laptop Inspiron running windows 8.1. Microsoft and Dell no suggestions.

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?

IPod Touch not recognised on MacBook - but fine on PC

I have an iPod Touch that has been running fine for months on my MacBook.
Recently, it has stopped being recognised when plugged in via either of the USB ports. It doesn't appear on the desktop, nor in disk utility, nor in iTunes.
I have checked:
- Cable : iPod charges fine on a PC
- iPod : Have turned off and reset the iPod
- MacBook : Have powered down and rebooted
- USB port : Works fine with other USB devices, eg. hard drive
Any thoughts or advice would be appreciated.

If your iPhone, iPad, iPod touch or iPod nano (5th generation) is not recognized in iTunes on a Mac, you might need to remove and reinstall the Apple Mobile Device Service. Check out this article, http://support.apple.com/kb/HT1747

My iPod is not recognised in iTunes BUT I have tried to restore it!!

Okay, at home and my iPod went dead so I plugged it into mates laptop at home to charge (didn't think this would hurt it cos I didn't touch his keyboard or press anything, just charged it!) Came to work tried to update iPod with new tunes and it said it did not recognise the iPod (the name I gave my iPod did not come up either) and told me to restore it. Clicked on restore - told me it would go back to factory settings and I would lose everything). I went ahead and restored it. No it just keeps telling me to restore it. My iPod just has the do not disconnect icon coming up and is empty - none of my songs or pictures are updating on my iPod. Please please can someone tell me how I make my iTunes recognise my iPod again and put all my songs back on!!! PLEASE!! I am lost without my iPod!!!! Thanks Lucie....xx
iPod Video 30GB Windows XP

I had the same thing happen. I hooked my iPod up to my notebook, which has iTunes and is set up for my daughter's iPod 30GB Video. I have the old clickwheel 20 GB. Mine is set up to use my desktop computer. I thought it would not harm it to just charge it on my notebook as long as the notebood was turned off. Then when connecting to desktop, I got the do not disconnect sign..I ended up rebooting the computer and ended up with the sad iPod face. I have reset so many times and cannot restore iPod. I have charged it numerous times with the wall outlet. When connected to the desktop, it just shows the Apple icon. I have reinstalled iTunes. Please let me know if you find an answer to this problem. Best of luck to us both.
Anyone who can help us please do so.
Thank you!
Windows XP

Ipod touch not recognised by Itunes and will not slide to unlock.

Hi,
I got my Ipod touch 32GB 3rd gen for christmas last year, my battery ran flat some time last week. When i plugged it into my computer via USB to charge, it charged for a few minutes then stoped. When i looked and tryed to unlock the Ipod, it will not slide to unlock, same with the slide to power off, I have pushed both home and power botton to reset; both plugged into compter and not however after the reset it still will not unlock. when pluged into itunes i get a message saying it needs a full factory settings restore, i start that process, however i am shown an error message which reads "the Ipod software update server could not be contacted. An unknown error occured (1612)".
Sorry about the long post, can anyone help, has this sort of thing happened with anyone else before?
Any help would be much appreciated.
Thanks Alot.

- See if this program will get it out of recovery mode:
RecBoot: Easy Way to Put iPhone into Recovery Mode | Jaxov
- Next see if you can place the iPod in DFU mode and then restore the iPod.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

IPod Touch not recognised by iTunes and stuck in Recovery

iPod Touch 1st Gen was working fine up until yesterday. Wanted to blank it so used "Restore" on iTunes. Didn't restore properly and is now stuck in Recovery mode.
Reinstalled iTunes and Apple Mobile Device 3 times. No luck at all. Still stuck in Recovery and effectively bricked!
Any answers?

- See if this program will get it out of recovery mode:
RecBoot: Easy Way to Put iPhone into Recovery Mode | Jaxov
- Next see if you can place the iPod in DFU mode and then restore the iPod.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

IPOD TOUCH NOT RECOGNISED BY ITUNES

i have tried everything the site says about reinstalling etc...
any suggestions?

I'm having this same issue for a few days now too. I can connect it to charge but Itunes freezes up within seconds and doesn't recognize my Itouch. I have tried multiple USB ports on the computer and none of them work. I have two music libraries on my computer and neither work or recognize the Itouch.

Hi,my name is Hemanth.Im using ipod touch and my ipod is not detecting in itunes but detecting in my computer.Im using windows7 os.I tried the troubleshooting process given in web but still it not working please help me.

Hi,my name is Hemanth.Im using ipod touch and my ipod is not detecting in itunes but detecting in my computer.Im using windows7 os.I tried the troubleshooting process given in web but still it not working please help me.

Did you try everything here:
iOS: Device not recognized in iTunes for Windows
Then try a different computer to help determine if yo have an IPod or computer problem.

Ipod touch not showing in iTunes

Anyone help?
On an imac with 10.6.1 Mac OS and iTunes 9.1.1
Recently the HDD failed and Apple replaced, but since then ipod touch not recognized in iTunes.
Have followed all the steps in the support document for resetting, rebooting, reinstalling etc. and ipod touch is recognized the first time after following this process, but then after that when I boot up my mac and iTunes a second time, it stops being recognized again. I cannot reinstall iTunes every time I want to sync my ipod touch!!! Anyone else had similar issues and solved?
Thanks

I am having a similar issue. I have a 1st-generation iPod touch, and a MacBook running Snow Leopard (OS 10.6.3) and iTunes 9.1.1. It's a bit old now and the WiFi isn't very good, but my iPod touch still works perfectly, except that it doesn't show up in iTunes, which I discovered yesterday when I tried to sync some new music. I got my iTouch G1 the first week they came out and it worked perfectly with my iBook G4 running Tiger, and also worked perfectly with my new MacBook running Leopard which replaced the iBook when its logic board bit the dust. I recently updated to Snow Leopard (about a month ago now), and now my iTouch doesn't show up in my iTunes sidebar, but a volume shows up in Disk Utility that could only be this iPod and things do happen when I plug in the iPod (the first time I connected it since I added some Snow to my Leopard, iPhoto opened and prompted a download of a screenshot I'd taken with the iPod). I'm mostly writing this right now because the support page pertinent to this issue is down due to some sort of Apple web maintenance and I'm tired of getting the same error message. I actually have everything on my Mac backed up, and when I installed Snow Leopard I just did a basic installation but have been thinking of going back and doing a clean wipe and install and then getting the iTunes and iPhoto libraries et cetera off of my external HD. Would this fix my problem? I figure that since my iPod touch's files and system have been constant throughout this, it must be some issue with Snow Leopard, however before I wipe everything and have to set my system up again from scratch, I would like to know if this problem would be fixed by doing that or if there is some problem inherent in Snow Leopard that needs to be manually fixed.

Ipod touch not recognized by itunes nor windows

ipod touch not recognized by itunes nor windows, have proceeded through support suggestions with no success in correcting. thoughts?
working with itunes on a Windows PC operating XP. In same session I can plug in iPhone which is readily recognized and all aspects of syncing work. ipod touch does not.

Hi,
Have you seen this link...
Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
http://www.apple.com/support/itunes/devices/

TS4433 M 7th generation ipod is not recognised in itunes. It is in windows and i have uninstalled it and installed again 3 times any ideas

7th generation ipod is not recognised in itunes. It is in windows and i have uninstalled it and installed again 3 times any ideas.

Hey haptat1,
Thanks for the question. I understand that your iPod nano is not displayed in iTunes when connected to your computer. The following articles include troubleshooting steps that may help resolve your issue, depending on the symptoms:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
iTunes reports that "iTunes cannot recognize this iPod at this time"
http://support.apple.com/kb/TS1416
Thanks,
Matt M.

IPod Touch not recognised on Windows 8 and will not appear as connected in iTunes.

Usually when I plug my iPod Touch (4th Gen) into my laptop (Windows 8) it appears automatically on iTunes for me to sync. However, when I tried to do this today, iTunes did not recognise that a device was connected and this was confirmed after I did a diagnostic test. Windows recognises that an iPod has been plugged in, however where it usually says "Alicia's iPod Touch", it just appears as "Apple iPod" and when I click on it, I cannot access any photos/videos that I have on my iPod. Any help would be very much appreciated if anybody know how I can fix this. Thank you.

Hello Ali_95
Check out the article below for troubleshooting issues with your iPod touch not showing up in iTunes. It may be an issue with security software or the Apple Mobile Device driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
-Norm G.

IPod Touch not recognised by ITunes but my iPhone 4 works fine.

Similar Messages

Maybe you are looking for