IPod Touch not recognised on MacBook - but fine on PC

I have an iPod Touch that has been running fine for months on my MacBook.
Recently, it has stopped being recognised when plugged in via either of the USB ports. It doesn't appear on the desktop, nor in disk utility, nor in iTunes.
I have checked:
- Cable : iPod charges fine on a PC
- iPod : Have turned off and reset the iPod
- MacBook : Have powered down and rebooted
- USB port : Works fine with other USB devices, eg. hard drive
Any thoughts or advice would be appreciated.

If your iPhone, iPad, iPod touch or iPod nano (5th generation) is not recognized in iTunes on a Mac, you might need to remove and reinstall the Apple Mobile Device Service. Check out this article, http://support.apple.com/kb/HT1747

Similar Messages

  • IPod Touch not recognised by ITunes but my iPhone 4 works fine.

    I am currently not able to sync my ipod touch as it is not seen by iTunes when I connect it.
    I am using Windows 7 and the latest version of iTunes and have followed each of the steps listed at
    http://support.apple.com/kb/TS1495
    but still can't sync.
    I have listed several key bits of information which I hope someone can explain.
    1. My iPhone 4 sync's fine - same user account under windows, same usb cable.
    2. When i plug in the ipod touch it starts to charge and iTunes appears to hang. e.g hovering over the file menu doesn't highlight the options. If I wait roughly 3 mintues iTunes starts responding again (file menu's are activated) but still doesn't recognise the ipod touch.
    3. If I do this over and over again I 'sometimes' get iTunes to recognise the device but it presents the 'Restore from backup or restore to factory settings'. If I select restore from backup it then informs me the backup is corrupt. The randomness of getting to this stage has no consistent steps and i've been unable to get to this point over the past 3 days.
    4. I recently bought a movie from iTunes and get the message 'The movie could not be played' and since getting this message i've been unable to get iTunes to see the device.
    Any help greatly appreciated.

    I've finally managed to get the device recognised my Windows. The solution was to take my ipod touch round to my friends house who own's an apple mac. Plugged into the Mac itunes instantly see's the device and everything is back to normal.
    I can know get my Windows 7 machine to see the device in iTunes. The strange behaviour I see on Windows 7 box is, on plugging in the device iTunes hangs if I then unplug the device and reattach it (repeat this several times) eventually iTunes doesn't hang and sees the device.
    Not at elegant solution granted but hopefully this may help someone out. This is obviously a software bug (is it that I am also syncing my iPhone?) as I've ruled out all the hardware involved.

  • Ipod touch not seen by Macbook, but ipod classic is. Reloaded itunes but that did nothing

    My ipod touch is not recognized at all by my Macbook.  My ipod classic is;  I did reload itunes as described but it did not help. Any thoughts.  Ipod touch has the latest OS, and my Macbook has 10.6.8

    Try here. Do not omit the Additional Information paragraph since it applies to Snow Leopard.
    iOS: Device not recognized in iTunes for Windows
    The iPod touch uses different drivers than the other iPods.

  • Ipod touch not recognised by win 7

    Hi,
    My ipod touch is not recognised on a win 7 computer. It comes up as camera wizard but that is as far as it gets. Using Itunes 10.6.1.7. Have tried uninstalling /reinstalling itunes. The Ipod synchs OK on a win xp computer. Tried all of the possibilities in the apple help page " Ipod touch not able to synch with itunes x64 in windows 7" http://www.apple.com/support/ipodtouch/assistant/itunes/#section_7

    Have you tried evetthing here:
    iOS: Device not recognized in iTunes for Windows
    Did you remove and reinstall all the Apple software usings:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • IPOD TOUCH NOT RECOGNISED IN ITUNES OR MY COMPUTER

    help ! my ipod touch isnt recognised in my computer ,nor in my itunes diagnostic program it says no ipod detcted .on my ipod touch 2nd gen screen it has the itunes symbol and a usb lead symbol.when itunes comes on it says itunes has detected an ipod in recovery mode ,you must restore before you can continue .i have tried restoring many times but itis stuck in a loop !! ive followed the apple support info about administrative tools and trying to reasign a new path /drive but when i get to the part where it says right click on the ipod symbol there isnt a symbol there !! help im going out of my mind !!

    Hi,
    Have you seen these support articles...
    iPhone, iPad, or iPod touch not appearing in iTunes
    Device Not Recognised
    For PC
    http://support.apple.com/kb/TS1538
    Unable to Update or Restore
    http://support.apple.com/kb/HT1808

  • IPod Touch not recognised on Windows 8 and will not appear as connected in iTunes.

    Usually when I plug my iPod Touch (4th Gen) into my laptop (Windows 8) it appears automatically on iTunes for me to sync. However, when I tried to do this today, iTunes did not recognise that a device was connected and this was confirmed after I did a diagnostic test. Windows recognises that an iPod has been plugged in, however where it usually says "Alicia's iPod Touch", it just appears as "Apple iPod" and when I click on it, I cannot access any photos/videos that I have on my iPod. Any help would be very much appreciated if anybody know how I can fix this. Thank you.

    Hello Ali_95
    Check out the article below for troubleshooting issues with your iPod touch not showing up in iTunes. It may be an issue with security software or the Apple Mobile Device driver.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Regards,
    -Norm G.

  • IPod Touch not recognized by ITunes, but IPhone is. What can cause only one device to not be recognized?

    I have tried reinstalling ITunes and resetting my IPod Touch. The computer recognizes the IPod Touch as a connected device, but ITunes doesn't. However, ITunes will recognize other devices that I plug in with the same usb cord. ITunes diagonistics only says that no device is plugged in whenever the IPod Touch is plugged in. What can cause this combination of problems, and how could I get around it?

    If you have iTunes 11 on the computer and are using the same cable that works with the iPhone then:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Try on another computer
    - Make an appointment at the Genius Bar of an Apple store since it appears you have a hardware preoblem
    Apple Retail Store - Genius Bar      

  • IPod touch not recognised by itunes. have tried fix suggested in FAQs

    Hi Guys,
    I have a 32gb iPod touch, which recently had been running a bit slowly. As a solution to this i updated with the newest sowftware, and cleared all my apps. Still slow, so i decided to do a system reset from the settings function. This was fine but since then my ipod has not switched on, it merely switches on to the apple logo, and goes back off again. When i hook it to a computer, itunes does not recognise that it is connected and i cant do a system restore. I have tried the 'hold home and connect to cable' trick but with no success.Is this a problem that you have heard of before?ie is there a quick solution, or will it need some parts/software updated by apple?

    Help please, from iPod Touch experts?
    (Sorry Darraghjoneill, not an answer but extra questions.)
    I've an 8Gb iPod Touch which was working fine until around iTunes9. Now it is not recognised in iTunes. I've been through all of the support docs and suggestions covering deinstalling and reinstalling iTunes (including iTunes8), AMDS, USB Drivers, etc. I've an iPod Nano which works fine with the same USB cable in the same USB slot and a 10Gb Classic that works fine through Firewire.
    When connecting the iPod Touch it shows the "Connect to iTunes" graphic and does manage to start iTunes but then I get the "iTunes could not ID this iPhone properly, disconnect and reconnect". I do that and then get the "Unknown Error 0xE8000065" problem with the added complication that, whenver this appears it messes up Firefox so no new pages can be loaded and the only fix is to Reboot my whole PC. I also get this Firefox problem when stopping/starting/restarting AMDS.
    Stupidly, I thought resetting the iPod Touch to factory defaults might have helped but it didn't so now I have a very shiny brick.
    Any practical suggestions?
    LeonSJB

  • Ipod Touch not recognised by Windows 7 or Itunes

    Windows 7 recognised my Ipod and was happily charging away but I couldnt open itunes as it said some files were missing so i updated to the newest version of iTunes as of today (3rd Aug).
    Now my ipod wont sync to iTunes and wheni check the devices and printers section (sorry am quote un techy so dont know the lingo) it has an exclamation mark in the box named "Apple Mobile Device USB Driver"
    I have tried troubleshooting this but it says "an error occured while troubleshooting" Error code is 0x8E5E03F9
    Please can anyone help me?
    Many thanks

    Try here:
    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
    and look the the AMDS i this one:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
    or here:
    iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • Ipod touch not recognised in windows or itnes since updating to itunes9

    Hi all,
    I upgraded to itunes9 and now my ipod touch (2nd gen 16gb) is not recognised in either windows or itunes.
    The ipod still charges via the USB lead so presmably there is nothing wrong there
    So far I have tried the following
    Uninstalled all itunes, apple stuff, bonjour etc
    reinstalled
    still same issue.. stopped and restarted apple mobile.. repaired apple mobile.. etc etc
    rebooted a zillion times and spent the last 36 hours tearing my hair out all to no avail, its still not recognised.
    At one stage i had a "device found" message, swiftly followed by a "device has malfunctioned" error message and back to square one again.
    It's my understandin that I can't ring apple (unless I pay) as I have had the ipod since Jan 2009 so if anyone here could help or has any suggestions I wold really appreciate it.
    In the device manager there is nothing ipod related in the Universal Serial Bus section or anwhere else in there, have tried it in every USB port.. it charges from them all.. but nothing else. I'm so frustrated
    Sue.

    This is happening to me also. After installing Windows 7-64, the sync with my Ipod freezes after a couple of songs transfers. Tried everything imaginable: Itunes reinstall, execute with compability to VIsta, energy safe mode off to USB ports/hubs, cable change, restore Ipod. I have a Acer Aspire M3641, lastest ITunes version, latest software on Ipod. Please Microsoft, Apple, Intel, whoever, WAKE UP !!! Code 0xE8000065

  • IPod touch Not recognized by Computer but charges?

    Hey all
    Want to ask you to help me.
    My iPod touch 4th generation is not recognized by the computer, when I plug it in, nothing happens. I got my working iPod touch 4th generation and plugged it in to the computer and the computer made that ding sound and itunes recognized it.
    It is not the computer problem in this case. I just restored another 4th gen iPod Touch last night and it connected and everyrthing so this is a problem wirth te unit itself.
    If this helps any, the screen was proffesionally replaced. (not by Apple)
    Any help is appreciated, thanks.

    I checked the dock connector and the corners of it are worn to a tiny copper wire on the left side but it's not sticking out. My other 3 iPod touches 4th gens have the identical thing, 2 have it worse in fact, yet, they connect to the computer fine. It is a problem with the iPod itself...
    I bought the iPod like this after the screen was replaced from eBay.  It was like this before the screen was replaced anyways.
    Any other ideas?

  • IPod Touch not recognised by Windows 8 or iTunes whilst in Recovery mode.

    Hello!
    I recently updated my iTunes account and during the update on syncing my iPod touch (5th gen) my iPod put itself in to recovery mode and now both iTunes and my computer (in Windows 8) wont recognise my iPod.
    I've followed the steps here> https://support.apple.com/en-au/HT204095
    But I've had no success, the main stop I get to is when in Device Manager (where there are two entries under 'Other devices' both entries have a '!' in front of them and are listed as ' Apple Mobile Device (Recovery Mode)')  in Windows when I get to "Install disk" and input-ing the file Apple support suggests, an error message comes up saying that the folder I've selected doesn't contain a compatible software driver for my device.
    On plugging in my iPod my computer makes the normal 3 pings and begins to charge with my ipod lighting up and saying to connect to iTunes, but Windows does not recognise it. I've tried my other USB ports, my other USB cable (all genuine Apple Parts) and I have tried another computer (also Windows) that did not recognise my iPod.
    I have confirmed that Apple Mobile device is supported in the programs and have restarted it as well.
    I've also removed and reinstalled iTunes and removed other 3rd party software (like the software for my mobile) as the article suggested. The only thing I haven't done is fully removed all my Apple Software entirely and then reloading it but I thought before I make this big leap I'd check if there were any other ideas from everyone.
    Any ideas? I'm a bit stumped with this as it seemingly happened for no other reason then iTunes updating.
    Thanks

    Yes I've got the original USB that the iPod came with and I've tried all 3 of my USB ports and my other USB devices are working with no issue.
    I've been through my antiVirus too and the internet firewall, disabling and then retrying, but with no changes.
    I think I'm just delaying the inevitable of taking the time to uninstall everything and start again.
    Thanks for the help!

  • Ipod is not recognised by computer, but still charges

    I have an Ipod Nano that i have had for a while now and it has been working fine. However, now, when i connect it to the computer, it is not recognised. It continues to charge, but doesn't appear in my computer or itunes.
    I have updated my itunes, tried different usb ports, restarted my computer, and done most of what the support section advises, however, it still isn't recognised.
    My brother is also having the same problem with his ipod shuffle.
    I was just wondering if there is anything else that i could try.
    Thanks

    I'm also having this problem with my son's Ipod Nano. It was working fine yesterday. My other son got a Shuffle and we plugged it in and downloaded a bunch of songs. We then went to plug the Nano back in and it doesn't come up in Itunes. It does charge. I've tried multiple USB connections on the PC. I've also gone to the device manager to look at the USB ports. The Shuffle shows up as Mass Storage Device, but when I plug in the Nano, nothing pops up. I've also tried my Nano USB connection to make sure nothing is wrong with his. No luck. Can anyone help?

  • Ipod touch not recognised by win7

    Hi I have 2 ipod touch 2nd Gen 8gb.
    1 works fine when I plug it into my laptop or any PC.
    The other one won't get recognised by any computer I plug it into, I keep getting a USB not recognised error.
    Does anyone have any ideas?
    I believe the Ipod was used with a mac rather than a PC before I bought it, not sure if that makes any difference

    DIagnostic results:
    Microsoft Windows 7 Service Pack 1 (Build 7601)
    MTC MTC
    iTunes 10.6.1.7
    QuickTime 7.7.1
    FairPlay 1.14.37
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 00C2AF1C02C38B18
    Current user is not an administrator.
    The current local date and time is 2012-04-04 20:24:10.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Mobility Radeon X1600
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Device Connectivity Tests ****
    iPodService 10.6.1.7 is currently running.
    iTunesHelper 10.6.1.7 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC.  Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    1394 OHCI Compliant Host Controller.  Device is working properly.
    Most Recent Devices Not Currently Connected:
    iPod touch (2nd generation) running firmware version 3.1.3
    Serial Number:    9E01004W75J
    **** Device Sync Tests ****
    No iPod, iPhone or iPad found.

  • HT201263 iPod touch not recognised

    Trying to sync ipod touch to itunes but not recognized. No icon appears and does not charge. Has been synced to this computer before. Connection fine with other chargers/devices. Tried apple support solutions with no sucess. Don't want to try recovery mode as lots of download music not yet backed up.
    Any ideas?
    iPod working fine on it's own and on wifi etc

    - You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    - Try placing the iPod in Recovery mode and then try a restore.
    - If not successful time for an appointment at the Genius Bar of an Apple store
    - Just saying " Tried apple support solutions" provides us zero information as to what you tried.

Maybe you are looking for

  • My iPhone 4 (iOS5) won't allow me to update apps

    When I originally got my iphone 4, I originally synced my phone to a friends computer and got his apps. I later set up my own appleID and started downloading new apps again. However, now my iphone is getting confused about which apps are owned by who

  • 2 hour 7 min video

    I have a 2:07 video i am trying to put on a single layer DVD. IDVD says it won't fit. I thought the compression would shrink it. Is there anything i can do to get this to work, i edited it in FCEHD and can't take anymore out of the video. it's a 3 pa

  • Material document "Output type".

    Hi, after setting the system with the following parameters (trx MN21): Output type: WE01, Trans/Event type: WE Print version: 1,2,3 Print item: 6 Output type: WE02, Trans/Event type: WE Print version: 1,2,3 Print item: 6 Output type: WE03, Trans/Even

  • H7000 Bluetooth headset - No audio from microphone in Windows 8

    Recently I bought a new HP H7000 Bluetooth headset. After I successfully paired it with my laptop (HP EliteBook 8470p, running Windows 8 and the Broadcom Bluetooth driver downloaded from Broadcom's site), I can hear audio from the headphones, but the

  • Colourfull  row in classical report

    Hi, I have classical report. I have to do colour full to  row in report. how i can set green colour for a row in classical report. Thanks & regards Vedant