Ipod touch not recognized by laptop

My sister brought her ipod touch over because she forgot her password and wanted me to restore it for her. When I plug the ipod into the usb port in my laptop i get a message saying, "USB device not recognized" and that it has malfunctioned. The ipod won't charge or register at all on my laptop but it will on my ps3 so its not a problem with my usb cable. I have installed all of the drivers and updated itunes. When I plug in a mouse and keyboard they both work perfectly fine so I have no idea what the problem could be.

Device not recognized
http://support.apple.com/kb/TS1538

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