IPod Touch not Synchronising/New Software Uploads-A/V Software Conflict
Hi,
I've been following the threads relating to the iPod Touch not being recognised (after having dealt with Windows thinking it was a Camera!!). One issue brough to my attention by the Apple Support Team when downloading any new software is a potential conflict with Anti Virus software and firewalls.
I had previously gone through the loop of uninstalling/reinstalling Quicktime, iTunes, Apple Mobile Device Service etc etc.
In my case, when I connected the iPod, iTunes was coming up with a message saying "iPod detected in recovery mode", which then required me to do an updated software download. When running this, it appeared to complete the download, but the iPod remained with the "connection" screen (USB connector and iTunes symbol), as indeed it did again tonight.
I spoke with the Apple Support Team again tonight, and was advised to try disabling my anti virus software and firewall as he suggested that given the long time it takes to download the iPod software update, the AV software may be causing the problem.
This I did, and after having been advised last night to set up a new account, switched to this account, started iTunes, the Touch then went into software upload "mode" and eventually completed and appeared in the devices!!
So that's my problem resolved, but hopefully the advice I received may be of assistance to others struggling with connectivity issues.
Good luck everyone.
Thanks for the information, tony!
Apologies for the nosy question, but what security software do you use? (I know people can have issues with CA software in particular in this context, but it is always useful to know about other packages when trying to help with people in your situation.)
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Above from:
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Cynthia422 wrote:
Do I have to buy a special cord to connect my new Ipod Touch with my new Ipad? ...
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Cynthia422 wrote:
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See here > http://support.apple.com/kb/HT1386
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Try here:
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