IPOD touch problems.. pls help!!!

My son recently received a IPOD touch for Christmas...that was the 25th, were on day 3 now of trying to hook this thing up... we can't please HELP!
I have downloaded itunes... twice. ( uninstall, reinstalled)
I keep getting a meesage that says " make sure your network connection is active and try again" when we try to go to the ITUNES store.
So, I was told to drive to Mcdonalds & try and hook up their.... We were able to connect but before I could get him any games and music, I was told to create an account... I did this.... had to drive back home to activate the account... once I clicked on the link to activate from my email I received a message that says " WE COULD NOT COMPLETE YOUR ITUNES STORE REQUEST. AN UNKNOWN ERROR OCCURED (11222) THERE WAS AN ERROR IN THE ITUNES STORE. PLEASE TRY AGAIN LATER."
I then decided to run the diagnostic in the help section of the ITUNES store.... when I did this a thing failed talking about no audio CD card found. Also, it says " SECURE LINK TO ITUNES STORE FAILED"
I have been through all of the self help. YES... I made sure firewall has ITUNES safe to go through. I have checked marked all the proper locations.
I called my internet provider they were of no help to me but assured me my internet connection is running fine.
Please, help me get thing working for this little guy. PLEASE.. this has been so frustrating... He's 11 ( you can imagine his patience level) Poor kid has been doin triple on chores & straight A's to get this IPOD for x-mas & now I can't get it to work. I feel jsut horrible.
I have a windows vista. cable connection, no wireless, had virus protection I uninstalled & my bonehead husband decided to do a system restore on my computer and now the dang virus protection is STILL on my computer and I cant uninstal it.... is THAT causing the problems?
What? Anything?? Please help!!!

Whoa .... first thing - do not un-install or disable virus protection! You may need to get the virus protection software to recognise your iTunes but don't un-install it!
Next - don't bother driving to any fast-food outlet, there is life without them. (You probably need to get your store account working from a home PC before trying to get online from a public network that anyone can use!)
As you've downloaded iTunes, that suggests your internet connection is okay (so that's exactly what your internet provider will say). The message to "make sure your network connection is active and try again" means ... make sure the firewall is allowing iTunes to get online, you say it is, so is the connection itself active? If you can get to any web site through your browser - then yes, it is.
However, what's disturbing is the message "no audio CD card found". That seems unlikely in this day and age. Can you hear any sounds that are played on the computer, either from a web site or from a CD in the CD drive or sound file? If yes, then there is a sound card. If no, find out what this problem is.
Got through all that?
With iTunes running, load a CD into your computer. Does it appear in iTunes, look on the left of the iTunes window, under devices, the CD should have appeared? The song names should be listed, If not, click on *Advanced/Get CD Track Names.* Click on import CD. It should be imported to iTunes and if you have the correct settings apllied, it should be copied onto the iPod at the next Sync.
If you manage this, try the Store, through your iTunes.
How are you getting on?
Phil

Similar Messages

  • IPod touch problem PLEASE HELP NEEDED!

    okay so it was my birthday 3 days ago and i got an iPod Touch 32gig 3GS as a gift. i installed some apps n they worked fine. put some music on it. then for some reason i found out tilting doesnt work. later on as i exited a game i wanted to listen to some music, music wouldnt work. so i thought i'd reset it. i went on the ipod touch general thing, went to reset all setting and delete all media. i thought it was frozen as it went to the apple screen with the little circle with lines filling up in the center. i thought it was frozen so i turned it off. now NOTHING WILL HAPPEN, i cant close it, it has to run out of power, when i put it on charge again it turns on and does the same thing, but does nothing, the little circle fills until its full then it blacks out and does the same thing. but NOTHING HAS BEEN HAPPENING. ITS BEEN HOURS! i tried to plug it in to my computer but iTunes wont show it on the source panel so i cant reset it from there, maybe i just cant find it in iTunes? PLEASE HELP! i dont want to have to send it in to apple, but i may have to if this persists!

    bumppppp

  • 1st gen ipod touch problem. plz help

    hey guys, for awhile now, my itouch been dead. last year in feb, i accidently spilled some water on my itouch and it died. acouple months later, it came back to life and been working like new ever since as if nothing ever happen. now it recently just died again. i dnt know whats wrong with it. ill try to charge it on my ihome or with the wall charger and nothing. i try connecting it to the comp but nothng happens aswell. even if i hold on the home and the top button, it does nothing. but wen im charging it, and holding the home and top button, the apple icon comes on the screen and thats it. after that it dies again. do you guys have anything idea whats wrong with my itouch? would it be that the battery is dead or could something have been burnt on the inside.

    Troubleshooting iTouch hardware issues is difficult unless you can open up the case and an expert manages the diagnosis and repair. Especially after potential water damage, which seems likely.
    You have several options. You can contact Apple, and they will be able to determine the repairs and probable cost. Personally, I've had very good luck with http://www.ipodjuice.com/apple-ipod-touch-repair.htm, thanks to their reasonable prices and good results. But there's very little that you can do yourself, regrettably.

  • IPod Touch problems :( please help

    I have had my iPodTouch for just over a year now. It has always worked perfectly and I have had no problems. Up until now. I plugged it into my origonial computor that i set up my account on and it said there was an error and i needed to restore my ipod off of itunes. I did that and now it refuses to sync any of my music, apps, or movies in my library. It says my computor doesnt have autorization??? I dont know what that means> will somebody please help me. I need this sorted ASAP

    See:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

  • IPod touch problem, stuck. help!

    I just got an iPod 4th gen refurbished on ebay. I plugged it in and it worked perfectly but when i went to restore it itunes couldn't do it and now its stuck on the usb to itunes screen and i don't know how what to do.

    Try this:
    1. Connect to your PC/Mac, quit iTunes.
    2. Hold Start/Sleep and Home for 10 seconds
    3. Let go of Home button but keep holding Start/Sleep until the Apple logo on the iPhone screen shows up.
    4. Let go of Start/Sleep, the device should then boot

  • HT201412 My cousin bought iPod touch 5th gen. Then it doesn't turned on. He charge it a charge icon appeared but after 30 mins still off . Is that normal for a brand new iPod touch? Please help me..

    My cousin bought iPod touch 5th gen. Then it doesn't turned on. He charge it a charge icon appeared but after 30 mins still off . Is that normal for a brand new iPod touch? Please help me..

    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod      
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar
    and
    try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • HT4236 I HAVE 2 HARD DRIVES ON MY LAPTOP. MY PHOTOS ARE ON 1 HARD DRIVE & MY ITUNES IS ON ANOTHER HARD DRIVE. I AM HAVING TROUBLE SYNCING THE PHOTOS FROM THE SEPERATE HARD DRIVE ONTO MY IPOD TOUCH. ANY HELP?

    I HAVE 2 HARD DRIVES ON MY LAPTOP. MY PHOTOS ARE ON 1 HARD DRIVE & MY ITUNES IS ON ANOTHER HARD DRIVE. I AM HAVING TROUBLE SYNCING THE PHOTOS FROM THE SEPERATE HARD DRIVE ONTO MY IPOD TOUCH. ANY HELP?

    There is a whole lot of bad going on there.
    There are problems both drive errors and USB errors.  I don't believe it.
    I have a hunch the drive is starving for power. 
    USB devices are supposed to function all the way down to 4.25V.  Not all do.
    USB ports are supposed to be able to deliver 4.25V at the end of the cable at 500mA.  Not all do.
    USB 2.0 devices are not supposed to draw more than 100mA unless they negotiate for more.  Some violate that.
    USB 2.0 devices are never supposed to draw more than 500mA. Some violate that.  Especially disk drives.
    My guess is that your drive is drawing excess current and the voltage drop through the port and cable are dropping you below 4.25; or at least below the voltage that your drive goes "Tango Uniform"[1].   Does your drive have the option for external power?  If so try it.  Following up on wtx's comment;  USB 3.0 is capable of delivering more power.   Also, some drives have used a cable that violates just about every aspect of the USB specification:  A "Y" cable that plugs into two host ports to provide more power to the guest.  I despise this solution with every fiber of my electrical engineering existence; never-the-less, you might try one.
    edit:  [1] Teats Up.
    Last edited by ewaller (2015-04-04 17:02:04)

  • ITunes doesn't accept my iPod touch anymore. Help?

    I am not sure if this is an iTunes problem, an iPod touch problem, or a combination of the two. Everytime I plug in my iPod touch, I have to restore it to factory settings, and then repurchase anything I bought on the iPod before I plugged it in. This is the third time in a row that this problem has happened, and I am getting frustrated. Help?

    Have you tried here:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • I can't find the imessages app on my ipod touch. can u help please?

    I can't find the imessages app on my ipod touch. can u help please?

    - Try using the Spotlight search. It is likely you just can't find it.
    - Next try a reset. Nothing is lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears
    - Last, restore the iPod.

  • IPod touch 5th gen help!!!

    IPOD TOUCH 5th GEN HELP!! Mine just stopped working a few months ago (randomly stopped turning on) and I have taken it in to get fixed but they cant do anything! Is there any way I could remove the memory from it to get my holiday pictures back   please help! I had iCloud turned off and no back up. Thanks, Jane

    What is a data recovery company and what do they do? I'm willing to pay a lot for these pictures! haha

  • Urgent: Sessions problem pls help me

    Hi all,
    Its already late to post this problem.pls help me urgently.
    I have a servlet & two jsp's. first i request servlet, it processes something and forwards request to my first jsp. In that jsp on a button click, i'm displaying a new popup by calling showModalDialog. this dialog gets data from the same servlet but it forwards to my second jsp.(second jsp can be seen in dialog)
    Now if i submit form from my second(dialog) jsp, the servlet reports that session has expired. I tried a lot but invain. any one who helps me is appreciated well by all of our forum.
    waiting 4 u r reply,

    It could be that you have cookies turned off and you're not using URL Rewriting.
    In J2EE, the first time your browser makes a request to the server, the server responds and appends a SESSION_ID parameter to the request as well as storing a cookie with the SESSION_ID.
    The second time your browser makes a request, the server checks for the cookie. If it doesn't exist it checks for the parameter. If neither exist the server assumes its the first time your browser has made a request and behaves as describe in the previous paragraph.
    In your case when you submit the form if you have disabled cookies and the action attribute doesn't have the SESSION_ID paramter appended to the url, the browser will assume it's a first request. The user will not be logged in, hence your session has expired error.
    To fix this you need to encode the URL in your JSP. You can use the struts html:rewrite tag or the HttpServletReponse.encodeURL method, or if you're using JSP 2.0 the JSTL c:url tag.

  • Boot problem == pls HELP

    I have use the utility disk and format the machintos drive , and use  Extended (Journaled , Encrypted) , it ask me for a password (typed the password, confirmed the password - done) ,  after that i tried to install a fresh copy of Lion (i waited to be downloded from apple.com - done) after that it said that the fresh copy it will be installed and it will reboot by itself -> done ... from here the problem it's starting .... now my macbook air , it dosent start anymore it keep showming me, instaid of the apple sign from the start , a sign like the one from ghost busters (but without the ghost in it ) , i have tried to boot from cd , from usb , nothing dosent seams to be working.
    If anyone know a solution to this problem, pls HELP! Thank you in advance...
    p.s. before i had 2 hard drives that show up when i press the ALT button (machintos hd and utility drive, or something like that) now.. the only thing that it's showing me is : mac os base system , and if i try to use partition magic or something else, from a usb, it will tell me something about a bootguard , but i don't know how to insert the password.

    Glad your issue is fixed. Thanks for the update!
    Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

  • Just now i replace the 5s mother board but could not work touch id pls help me.....

    just now i replace the 5s mother board but could not work touch id pls help me.....

    if you have replaced the logic board on your phone, by yourself then that is considered modification  and can cause other parts to fail due to ESD issues or just damage from handling parts

  • HT201272 I can't find my songs I just bought on my iPod touch..please help thank you

    I can't find the songs I just bought on my iPod touch. Any help you can give me is appreciated.. Thank you

    If they've finished downloading then they should be in the iPod's Music app - is that where you've looked for them ? If they don't show in there then have you tried closing the Music app via the iPod's taskbar and/or tried a soft-reset of your iPod to see if they then show up in Music ?

  • How to solve this problem, pls help when I try to see remote camera system from home."Dual streaming is required for HTML viewing"

    How to solve this problem, pls help when, I try to see remote camera system(spec dvr) from home. The Error I get is "Dual streaming is required for HTML viewing"

    I had the same probelm and found that the problem lies with 64bit programs such as safari and microsoft internet explorer. I have resolved the issue on my PC based server by using a 32 bit ie and same on my mac by using the same running windows under parallels.
    So far the problem with the 64 bit side of it is still to be resolved.
    Hope this helps and gets you guys up and running until suchtime a 64 bit solution is found.
    Craig

  • HT4205 cant find airplay on my 2nd gen ipod touch can you help ?

    cant find airplay on my 2nd gen ipod touch can you help ?

    What are you trying to AirPlay to? The AirPlay icon only appears if you have an AirPlay receiver ready to accept the media from the iPod.
    Also, see the following. The 2G not hot have iOS 4.3 or higher.
    From the Videos, iPod, Photos, Music, and YouTube apps on iOS devices, stream videos, music, and photos to an Apple TV (2nd and 3rd generation), or stream music to an AirPort Express or compatible third-party device.
    With iOS 4.3 and later, you can also stream video and audio from a website or a third-party app installed on your iOS device if the developer for the app or website has added AirPlay functionality.

Maybe you are looking for