IPod Touch - Reinstall January Software Update

NOTE TO APPLE: Your site is terrible; it's slow and hard to navigate. Also, it is nearly impossible to contact anyone from apple; you have so many webpages that are supposed to help people who are having problems. When really they just deter users from speaking to an actual representative and leaving your customers to fend for themselves, annoyed and angered.
ANYWAY
My problem is this, in March I purchased the January Software Update for my iPod touch. Then for whatever reason, my iPod stopped showing up in iTunes. I was told the only reason to resolve this would be to hard reset my iPod, I did this (it didn't work but the problem was eventually solved)
Now I am faced with the issue of getting the January Software Update back onto my iPod without paying for it again. The purchase shows up in your records, and the file is no longer on my computer.
I purchased it on 03/07/08 at 9:33 PM and I have both the order number and the invoice number for this purchase.
How do I get the software update onto my iPod without paying for it again?

Hi,
Note to ...MITCHELL... thanks for your help.
Zach,
Your upgrade should reinstall if you auto resynch i.e. turn off "manually manage music and video" and synch. I think you have to be logged in to iTunes with your original Apple I.D. also.
If not check to see you have the correct files in the right places, see this post from [A A P L|http://discussions.apple.com/thread.jspa?messageID=6646337&#6646337]
If you don't have the file anymore through OS reinstallation etc. then I believe you can notify Apple through a link on your iTunes purchase page. This answer has been posted elsewhere.
Good luck,
Dud.
Message was edited by: Duddo

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Unable to reinstall January Software Update

I recently had to move to a new Mac after installing the January Software Update on the Touch. After ensuring I had all the songs and other content from the old machine I restored the iPod Touch wanting to rebuild all songs etc. from scratch. However, the January Software Update is gone, and I don't find out how to reinstall it.
I have read the support notes that automatically shows up, and checked that I have all the other updates and versions needed.
Every time I access the iTunes Store I am reminded that I can buy the update, but I already did. When I access my account (the same account I used to buy the update - I have only one), I see the purchase in the purchase history, but there is no obvious way to redownload it (the old download was on the old machine). So, I even tried to buy it again, but then the clever shop tells me I have already bought it and gives me no way to buy it again, redownload it or reinstall it. So I'm stuck. I cannot buy it. I cannot redownload it and I cannot reinstall it.
Has anyone an idea for a workaround?
Toralf

The files are on your old Mac.
See this:
The iPod touch January Software Upgrade can only be synced to iPod touch from the primary iTunes library. If the user is manually managing music and video on iPod, this is the computer where they first set up the iPod or first set it up after restoring the iPod. The "iPod touch App Pack 4A93.ipa" file can be copied from the computer where you purchased it to your primary iTunes library computer, and sync the iPod from there.
The file is located here:
Mac OS X:
~/Library/iTunes/Mobile Applications
Windows XP
C:\Documents and Settings\[user name]\Application Data\Apple Computer\iTunes\Mobile Applications\
Windows Vista:
C:\Users\[user name]\AppData\Roaming\\Apple Computer\iTunes\Mobile Applications\
Note: These locations are hidden by default in Windows. You can these locations by choosing "Show hidden files and folder" in the View tab of the Folder Options Control Panel.
Once you have copied the "iPod touch App Pack 4A93.ipa" file to the computer with your home library, make a new folder named Mobile Applications in the correct location, and place the "iPod touch App Pack 4A93.ipa" file there. Open iTunes and sync your iPod touch.
Message was edited by: A A P L

Ipod Touch 3.0 Software Update finally worked!

A week ago (~27 June) an update to 3.0 hung. I bought, agreed to license, clicked 'OK' or something, but nothing happened, except my account was billed! A couple days later I viewed My Account, Purchases, clicked 'Problem' on the item '3.0 Update' or whatever. Next day my account had been credited my purchase price!
Wait a week, read some posts, pray, hope for better. Night of 7-July, tried purchase again. Approve license, etc., says may take 30 minutes or more on BroadBand, wait 45 minutes. Came back, checked synced iPod Touch, Settings, About, shows version 3.0! Check contacts, rotate Touch, see Landscape keyboard! Tried a Copy (as Cut & Paste), seemed to work!
Yeah! I guess Apple fixed something, or I got lucky this time!

Hello
I have an itouch 1st gen and went to try and update the software to the latest 3.0 update. I purchased the software and then itunes tried to update my itouch with the latest software.
By doing so this has caused my itouch to freeze and go into recovery mode which I havent been able to get out of after trying all that article ts1275 asked me to do. i.e reinstall itunes / try different pc / try different usb port / try to reboot itouch etc etc
I resorted to contacting tech support which was of no help as I already tried all that I could to get my itouch out of recovery mode. The other problem is that as I brought my itouch way back in 2007 my warranty is out of date and that means basically there not willing to do much to help. I explained that it was the software update that caused my itouch to crash and prior to the update it was working fine. There reply is that the software would not put my itouch in recovery mode and that it must be a hardware problem.
End result after spending 1hr 30mins on the phone is that I have booked in with tech support at an apple store and if found to be a hardware issue then I would have to pay £116 for an out of warranty replacement.
I think this is a joke and its to easy to put the blame on hardware issue when the device was working fine prior to software update.
Ps I would be happy to hear if anyone else has had the same problem so we can build a case against Apple for causing the problem

IPod Touch 2.0 Software update

Hi i was wondering if anyone could help me with a problem im having trying to get hold of the new software update for my iPod Touch.
Basically i click "check for update" when my iPod touch it either says the current software 1.4.1 is the current software or it says the 2.0 software is available and so i click learn more to go to download the update and it just refreshes the ipod page or it says connecting to itunes store and ends up going back to the ipod page doing absolutely nothing and in the end im no further to downloading the 2.0 update
So is there a way i can download the update through options in the iTunes store or is there something wrong with iTunes and the update

you must have been gone for 10 hours or something
ever since 8 A.M EST, apple's server has literally been dead, with no backup plan. As of now, Apple is frantically trying to fix it so that iphone and ipod Touch users can get the iphone 2.0 software update.

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Hi. I have an iPod touch generation 2. Can I get iOS 5 or an least late enough to get a few game apps for my son? Thank you

It can't be updated past 4.2.1.
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Ipod touch 3.1 software update capacity

Hi, does anyone know how much memory does the 3.1 update use?

Can anyone please help? I only have an 8gb ipod touch with about 2gb left. I want to update so I can access more apps, but I'm worried it's going to take up all the memory I have left.

Ipod touch froze during software update

hi. my ipod touch is frozen and displays a picture of the apple cable with and arrow to connect to iTunes.
when I plug it in, the computer acknowledges the device but iTunes (10.5) does not pick up the device.
I need help. thanks

Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

Lost web connection with iPod touch 2.0 software update

I no longer have access to the web through the touch. It had worked previously to the 2.0 update. I noticed the lack of connection when a few of the new apps failed to work due to a lack of web connection. I've reset the network option and completely restored the ipod. I restarted etc. as well...
I can connect to a local machine with a webserver running within my network, but I cannot connect to anything outside at all.
Shy of rolling it back the the last known to be good software version (which I am not sure that I know how to do...) I have no idea what else to do.
Hello Apple?! I want my web back, now.
Anyone? any help or ideas??

Update:
Was within another wifi and repeated hit the refresh key within safari. After several reloads, the page appeared (google). Thinking that I knocked the sense back into the touch, I returned home and have yet to get back online.
I am confident that the HW is good. still don't know why it misbehaving.

IPod touch 3.0 software update

Once one buys the upgrade on one computer, can other itouch's get the update without buying it again and again?

Technically you are buying the update for your own use. So if you own multiple iPods you can update them all for the one price.
It says at the start of the update that you should update the iPod on the computer that it is synced with.

Apple quietly releases iPod touch 1.1.5 update ????

+"Apple quietly releases iPod touch 1.1.5 update+
+by Christopher Breen, Macworld.com+
+Jul 16, 2008 5:19 am9 Comments 6+
+ While some forward-thinking individuals were dropping $10 to purchase the iPod touch 2.0 software update, Apple quietly issued a free iPod touch 1.1.5 update. If you own an iPod touch that hasn’t been updated to version 2.0 and would like the update, just plug your iPod touch into your Mac and decline the 2.0 update. iTunes will then inform you that the 1.1.5 update is available for download and installation.+
+what remarkable features does this update bring? As far as I was able to discern, not a thing. I installed the 1.1.5 update on my 32GB iPod touch and used it, side by side, with my 16GB iPod touch, which has the 1.1.4 software installed on it. Poking each touch simultaneously, I ran through the interfaces on each and found no differences.+
+Some across the Internet have suggested that the 1.1.5 update improves the touch’s performance. That was not my experience. Applications launched in the same amount of time, Safari pages loaded identically, YouTube videos downloaded and displayed in approximately the same period of time, and stocks and weather on each iPod likewise updated simultaneously.+
+What purpose does this update serve? So far, Apple is mum on the subject as it hasn’t issued any technical notes on the update. Therefore, until we hear differently, we’ll assume that all changes take place “under the hood.”+"
http://www.macworld.com/article/134527/2008/07/touch115.html
Ummmm!!!

It's possible that the mystery update was a security patch to address a vulnerabilty in Safari that had been patched months ago in the Mac version. Apple has been taking some flak in the security blogs for letting it go unpatched in the iPhone/iTouch version.

I have old ipod touch which has software version 1.1.5 is i would like to know which version i can update in that ipod touch

i have old ipod touch which has software version 1.1.5 i would like to know which version i can update in that and ipod and how

You probably have a 1G ipod. To get the latest iOS for that mode go to:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
It is a paid update. You may have to use a different browser to get the sublink to work correctly.
Go here to identify your iPod:
Identifying iPod models
The 2G can go to 4.2.1.

Cannot get Ipod Touch 8 GB to update to newer software

I have a 8 GB Ipod touch. The software version is currently 2.2.1. All of my apps will no longer sync to my Ipod because it says they require the Iphone 3.0 software update. I have tried to update my software several times, but it says I have the current version. What can I do?

Hello salchichaz,
It sounds like you have a 1G iPod Touch. If that is the case, see this Apple support document for information on how to upgrade to 3.1.
http://support.apple.com/kb/HT2052
B-rock

Lost January Software Update, how do I get it back?

Hey ya'll, im new to apple and its products, only be an apple user for 7 months, and am still planning on getting the new iPhone and Macbook Air when I get more money, lol. But, for now, only product i have is iPod Touch, and I just had this problem happen to me and dont know how to fix it. I just scrolled it from an email i sent to their support. Hope you guys can help me fix it.
Thanks
"Hello. I am really confused now, so Ill just get right to it. Last night, when I hooked up my iPod Touch to my computer, my computer first recgnized it, however, when I went to my iPod no movies or no songs were on there. I unpluged it, pluged it back in. Then it says your iPod cannot be recognized, and so I had to format my entire iPod Touch, losing all my settings, and the 2008 January Software Update that I paid $19.99 for. So then, I go back into my iTunes account, after restoring it, and re-syncing all my songs and videos back to the iPod, and it says that I never paid for the January Update ($19.99), which I did, and 3 Metallica songs ($0.99/ea) that I purchased that same day. So then I go and try to put my credit info back on, to "pay" it off again, and it wouldnt let me, and said something about enter a vaild security code, which i did (the 3 numbers on back of credit card at the end in a box), numerous times. I would like to know how do I get my january oftware Upgrade back, as well as my 3 songs I purchased in January 2008."

First, see if the update is gone, or not being utilized:
The iPod touch January Software Upgrade can only be synced to iPod touch from the primary iTunes library. If the user is manually managing music and video on iPod, this is the computer where they first set up the iPod or first set it up after restoring the iPod. The "iPod touch App Pack 4A93.ipa" file can be copied from the computer where you purchased it to your primary iTunes library computer, and sync the iPod from there.
The file is located here:
Mac OS X:
~/Library/iTunes/Mobile Applications
Windows XP
C:\Documents and Settings\[user name]\Application Data\Apple Computer\iTunes\Mobile Applications\
Windows Vista:
C:\Users\[user name]\AppData\Roaming\\Apple Computer\iTunes\Mobile Applications\
Note: These locations are hidden by default in Windows. You can these locations by choosing "Show hidden files and folder" in the View tab of the Folder Options Control Panel.
Now, if you can't get this to install, you can try to set your Touch to automatically sync instead of manually sync.
If that doesn't do it, login to your iTunes store account within iTunes, goto your account, and select "report problem"
They should be able to help you with the downloads and the update from there.
Scott

Transfer ipod touch's app. softwares from Window OS to Mac OS

I just got my new iMac recently, please advise me how to transfer my iPod touch's app. softwares, music, video and other files from my previous Windows OS to Mac OS.
Thanks in advance

auronthas wrote:
Thanks Duddo.
Yeah, i found the file 'iPod touch app pack 4a93.ipa' in mobile application directory, which directory in Mac should i copy to? Is it \user\<name>\music\iTunes ?
Hi,
I think that is the old "January update", I'm not so sure it is necessary to transfer that one but it would go here -
~/Library/iTunes/Mobile Applications
Look here for the latest 2.0 etc. updates -
C:\Documents and Settings\"name"\Application Data\Apple Computer\iTunes\iPod Software Updates
Even then I'm not sure even these are required but best back them up to be safe.
I'm not sure where the go in Mac OS X though.
I'm sure someone will let us know soon.
Dud.

January software update unknown error -2

I just bought an iPod Touch and I am trying to apply the January software update. I continually get the error message:
We could not complete your iTunes Store request.
An unknown error occurred (-2).
Any help?

I tried the update on another computer and I got the same error. I also get the error on both computers: from the iTunes Store home screen, when I click on iPod Touch January Software Upgrade I see the error. I think it is some sort of connection problem. Maybe the Apple servers are getting hit with a lot of upgrade requests?

IPod Touch - Reinstall January Software Update

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