Ipod Touch says I have wifi but it doesn't work
I have wifi and usually my Ipod Touch works but just recently it has stopped working. It says I have wifi and even the little bars show up but when ever I try to pull up an app that requires wifi it says it cannot retrieve download info please connect with iTunes. I have already tried to reset the network settings and even restored it.
How about some details about your wireless network?
Some things you can check real fast - go to Settings > WiFi. Do you have check mark next to your network name? If you tap the blue > next to the name, what does your IP address look like (if it is 169.x.x.x you are not connected to your network)?
Let us know and we will go from there.
Similar Messages
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My ipod touch can connect to wifi but it doesn't connect to the internet..
my ipod touch can connect to wifi but it doesn't connect to the internet..how will i fix it??? help?thanks.
- Reset the iPod. Nothing is lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router.
- Go to Settings>General>Reset>Reset Network Settings.
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points -
My Ipod touch says i have to connect it to iTunes so i can restore it but it will not restore even after following the steps to fix the problem.
After pressing restore and after l5 minutes or so It comes up with the error 1611 and I followed all the steps but it still won't work.
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I am connected to wifi but Internet doesn't work.
I am connected to wifi but Internet doesn't work. Software updated and settings reset. Still no luck. I pod touch
Despite the connection indication you may not really be connected to your WiFi network.
Your router may not have given your iPod a valid IP address. To check on this go to Settings > Wifi > your network name and touch the ">" to the right to see the network details. If the IP address shown starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix for this can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPod (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc. -
Mac connects to wifi, but internet doesn't work. Network diagnostics shows problem starts at ISP. All software is updated and all other devices are able to effectively use the wifi source.
Hi, KK93.
Sometimes a simple power cycle of the router and Mac can resolve the issue. However, try the steps in the article below to troubleshoot the Wi-Fi issue with your MacBook.
Troubleshooting Wi-Fi issues in OS X
http://support.apple.com/kb/HT4628
Also, see the article below to make sure the router setting have been optimized for performance.
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
Cheers,
Jason -
My IPod touch says it cant connect, but in settings it shows my network?
My Ipod touch saya it cant connect, but in the settings it shows my network?
Try:
iOS: Troubleshooting Wi-Fi networks and connections -
How do I reactivate Photoshop. Window says call a number but it doesn't work.
I have used my Photoshop program in a very long time. A window comes up telling me I can reactivate by phone but that doesn't work and I am instructed to go on line, but after going to many sites, I'm back at the beginning with no information on how to reactivate. I would so appreciate some help on where to go. Thanks.
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Mylenium -
Touch says I have Wifi connection, but Safari says no internet connection
My wifi had been working fine on my iPod Touch, but it all of a sudden stopped connecting to the internet 2 nights ago. I still have wifi internet connection on my laptop though...so it much be an ipod issue. I reset my modem/router and my network connection on my ipod...why isn't my ipod connecting to the wifi internet anymore? :[
Message was edited by: musicequalslife15Did you reset your network connections using Settings > General > Reset > Reset Network Connections?
Did you try to log back into your network using Settings > WiFi > Other Networks and re-entering your network name, security settings, and password?
Have you tried a general reset of your iPod? -
HT1212 my iPod touch says disabled have tried twice to restore it but it wont work
My son's iPod touch is disabled. I've tried to restore it twice but it won't work. Any ideas?
Not knowing what your tried and what happened:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
My iPod touch 5gen sees the wifi but does not accept the password
My iPod touch does not accept the password for my home wifi but can connect to other wifi like Best Buy's.
Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My iPod touch says I have a passcode though I haven't had one in weeks...
My apps weren't working on my iPod second generation so I held the home button and power button until it was shut off. I waited a couple minutes until turning it back on, but when I did, it said I had a passcode, but I actually haven't had a passcode in weeks. I tried remembering my code but now I'm locked out for 15 minutes. WHAT DO I DO?????? PLEASE HELP
Try power button and the home button agin
If that doesn't work u might have to go in recovery mode
Sorry :( -
Ipod 5 has wifi but it doesn't work.
I NEED HELP! i need to figure out how to fix this before i either A. sell my ipod or B. smash it. it has wifi, works with kik and instagram, but doesnt let me receive pictures or anything. I CANT TURN OFF FIND MY IPOD TO RESTORE IT BECAUSE IT WONT RECEIVE AN INTERNET CONNECTION! I HAVE SCHOOL PROJECTS TO DO, AND IM FINDING MY GALAXY S4 TO BE A LOT BETTER. I NEED HELP GUYS, PLEASE!
Make a backup and then restore via iTunes. To restore:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
IPod Touch not recognised by ITunes but my iPhone 4 works fine.
I am currently not able to sync my ipod touch as it is not seen by iTunes when I connect it.
I am using Windows 7 and the latest version of iTunes and have followed each of the steps listed at
http://support.apple.com/kb/TS1495
but still can't sync.
I have listed several key bits of information which I hope someone can explain.
1. My iPhone 4 sync's fine - same user account under windows, same usb cable.
2. When i plug in the ipod touch it starts to charge and iTunes appears to hang. e.g hovering over the file menu doesn't highlight the options. If I wait roughly 3 mintues iTunes starts responding again (file menu's are activated) but still doesn't recognise the ipod touch.
3. If I do this over and over again I 'sometimes' get iTunes to recognise the device but it presents the 'Restore from backup or restore to factory settings'. If I select restore from backup it then informs me the backup is corrupt. The randomness of getting to this stage has no consistent steps and i've been unable to get to this point over the past 3 days.
4. I recently bought a movie from iTunes and get the message 'The movie could not be played' and since getting this message i've been unable to get iTunes to see the device.
Any help greatly appreciated.I've finally managed to get the device recognised my Windows. The solution was to take my ipod touch round to my friends house who own's an apple mac. Plugged into the Mac itunes instantly see's the device and everything is back to normal.
I can know get my Windows 7 machine to see the device in iTunes. The strange behaviour I see on Windows 7 box is, on plugging in the device iTunes hangs if I then unplug the device and reattach it (repeat this several times) eventually iTunes doesn't hang and sees the device.
Not at elegant solution granted but hopefully this may help someone out. This is obviously a software bug (is it that I am also syncing my iPhone?) as I've ruled out all the hardware involved. -
Ok so I was using my iPod touch this morning and listenig to music on the dock and I took it off and now the iPod does'nt turn on and when I plug it in to my MacBook Pro it comes up and im not sure whats wrong with it.
Hi,
Try a Reset... You will Not Lose Any Data...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
The Apple logo will Appear and then Disappear...
Usually takes about 15 - 20 Seconds...
Release the Buttons...
Turn the iPod On...
You may have to try this several times...
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