Ipod touch screen not working even after resetting to factory specs

ipod touch screen not working even after resetting to factory spec.  lock symbol appears at top

That indicates you have a hardware problem. An appointment at the Genius Bar of an Apple store is in order.

Similar Messages

  • Wifi erratic on 4S after upgrading and not working even after resetting to factory setting. Why should apple isolate itself from their own product problems  Matter of shame when they are not ready to communicate with the customer means they are dead.

    11:22 (7 minutes ago)
    to AppleSupport
    Dear Sir/Madam Since  the wifi is not coming ON how can I open this diagnostic on the iphone  4S am using and having problem with wifi behaving in erratic manner. 
    Am  a professional engineer for projects and am 68 yrs old. At one time was  looking after a production line manufacturing I C's in semiconductors  manufacturing company of the US.
    Have four apple products, one hp laptop and one DELL professional computer at home is used by only two members me and my wife.
    Wife  prefers working on ipad2 or ipad mini while traveling and has iphone 4.  Am using iphone4S with laptop and Dell computer, No apple product is  more than two years old.
    Am having the problem in using wifi on the 4S after it  was upgraded to the latest ios as per the recommendation by your  software of my iphone 4S 
    The wifi card hangs up at  it's own will and even a visit to your authorized service center in  Delhi has not able to help me although they have reverted the ios back  to the
    one supplied with the set. Am a user and not a computer expert but it looks like the wifi card is  not able to some times take the load while working which could indicate  the wifi card is getting heated up.   
    My daughter  who is Masters in 3D Animation is an ardent fan of apple products  working at present in Canada was also gifted by me a 4S about 4 months  back. My daughter-in-law is using iphone4 and an ipad for her professional  works along with a Dell PC in the US. While my son is a fan of samsung  products and does not like an apple product. 
    So in a family we have 7 apple products except MAC laptop/PC. 
    But the fact is, this problem with 4S has  really shaken me up and now it seems your products are deteriorating in  quality while demanding the best pricing structures. 
    Since  this is purely the device and the software of apple problem you may  please replace this set with new one as neither have any time to push  you/ request you after your service centre
    in Delhi told me yesterday this cannot be repaired.   
    The  serial No of my set is DN*****TC0 and was bought from an authorized  dealer and so were the other products from the same dealer in Delhi.  This set is still in showroom condition and
    was never used without a protective cover. 
    Thanks 
    Ashok Dhingra
    D E E Hons B E Tech MBA
    Vasant Kunj Delhi
    <Personal Information Edited by Host>

    11:22 (7 minutes ago)
    to AppleSupport
    Dear Sir/Madam Since  the wifi is not coming ON how can I open this diagnostic on the iphone  4S am using and having problem with wifi behaving in erratic manner. 
    Am  a professional engineer for projects and am 68 yrs old. At one time was  looking after a production line manufacturing I C's in semiconductors  manufacturing company of the US.
    Have four apple products, one hp laptop and one DELL professional computer at home is used by only two members me and my wife.
    Wife  prefers working on ipad2 or ipad mini while traveling and has iphone 4.  Am using iphone4S with laptop and Dell computer, No apple product is  more than two years old.
    Am having the problem in using wifi on the 4S after it  was upgraded to the latest ios as per the recommendation by your  software of my iphone 4S 
    The wifi card hangs up at  it's own will and even a visit to your authorized service center in  Delhi has not able to help me although they have reverted the ios back  to the
    one supplied with the set. Am a user and not a computer expert but it looks like the wifi card is  not able to some times take the load while working which could indicate  the wifi card is getting heated up.   
    My daughter  who is Masters in 3D Animation is an ardent fan of apple products  working at present in Canada was also gifted by me a 4S about 4 months  back. My daughter-in-law is using iphone4 and an ipad for her professional  works along with a Dell PC in the US. While my son is a fan of samsung  products and does not like an apple product. 
    So in a family we have 7 apple products except MAC laptop/PC. 
    But the fact is, this problem with 4S has  really shaken me up and now it seems your products are deteriorating in  quality while demanding the best pricing structures. 
    Since  this is purely the device and the software of apple problem you may  please replace this set with new one as neither have any time to push  you/ request you after your service centre
    in Delhi told me yesterday this cannot be repaired.   
    The  serial No of my set is DN*****TC0 and was bought from an authorized  dealer and so were the other products from the same dealer in Delhi.  This set is still in showroom condition and
    was never used without a protective cover. 
    Thanks 
    Ashok Dhingra
    D E E Hons B E Tech MBA
    Vasant Kunj Delhi
    <Personal Information Edited by Host>

  • All iPad buttons are not working even after resetting it (hard, soft and via iTunes).

    All iPad 2 buttons are not working even after I resetting it. I tried both of the hard and soft reset, and even resetting my iPad via iTunes. 
    The volume buttons work after I tried this method : "hold iPad in landscape mode. Push the home button while rotating it to Portrait mode, release it."

    I have the same issue, nothing I did fixed the problem, I would suggest if you can visit apple store and give us your feedback with them.
    for me I can't go to apple store because I don't have any store near me, I will have to wait for 2 months to travel!

  • My 3G sim is not working even after resetting and updating apn

    I am disappointed with ios6 it has caused problems for my ipad connectivity .even after resetting apn ,network setting it is not connecting and showing 3G icon rather it shows E and speed is dead slow pls provide help at my email

    The same story. No 3G after updating to 6.1.  Told my daughter temporarily not to do an update on her iPad with 6.01. We've exchanged SIMs. I inserted her SIM in my iPad - 3G appeared immediately. And my SIM in her iPad with ios 6.01 also WORKS FINE. We use the same provider - Megafon Moscow. After attempting to revert SIMs to original configuration, 3G disappeared on my iPad again. Don't know what's going on with SIM during the update to 6.1

  • IPod Touch Screen not Working after using Assistive Touch

    Hey everyone!
    Yesterday my iPod Touch 4th gen touch screen froze (not the screen itself - it still wakes from sleep & responds to notifications and charging etc.), after myself accidentally taping 'Voice Control' on Assistive Touch.
    I was wondering, since it's out of warranty (it's a couple of years old), I can't send it back. I'm currently backing up & restoring it.
    Can anyone tell me if it's the software or hardware? It's going to take at least a good day or so to backup & restore, due to storage is full, and it's 32GB capacity, so it'd be good to know in advance.
    And if anyone has got any other suggestions to fix it, please let me know! It'll be much appreciated.
    Thanks heaps!
    PS. Please don't tell me to repair it...it'll cost just as much to fix my whole iPod, buttons & screen than it is to buy a brand new one!!

    There is really no what to know if hardware or software problem without trying to restoring the iPod. First from backup and then to factory settings/new iPod. If still problem then it is a hardware problem.

  • My ipod touch does not start up after resetting

    my ipod does not turn on after I reset it. It shows an apple logo and flicker white screen until the battery goes dead.

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                                                       
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • Brand new ipod touch screen not working properly

    My sons brand new ipod touch 32gb (well bought april 14) only occasionally will respond to the touch sceen, and when he does get into it the next screens dont work properly. Any suggestions?

    Try #2 and 3 in link below. If neither help, it's most likely a hardware issue then. Contact Apple and get it serviced.
    Basic troubleshooting steps. 
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 

  • My recovery key is not working even after reseting it. How can i solve it

    I signed to my account but lost other device, so generate new key. This new generated key is still not working. Anny sugestion please?

    Do you get an error when you try to set up Sync or is Sync just isn't working?
    Try to remove the Weave folder in the Firefox profile folder and delete the prefs.js file to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.
    You can use this button to go to the Firefox profile folder:
    *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
    *http://kb.mozillazine.org/Preferences_not_saved

  • HT3964 USB port not working even after resetting the SMC and PRAM, what can I do now?

    Hi All,
    I've got the "USB port draining too much energy" error message a couple of weeks ago and since then I've tried many times to reset the PRAM and SMC but still, one of my USB port is not working.
    Could anyone please tell what I can do next ??
    Thanks a lot

    If you live near an apple store make an appointment.  They will perform a DFU restore using known good equipment.
    If that doesn't work you probably have liquid damage.

  • Just bought iphone 5 white, 16gb. camera flash not working even after reseting. please do help

    please help me out .. my camera flash was not working. jus bought iphone 5 in singapore and jus boarded ship. so i dont have mobile signal and call to apple customer care. so plz do help. i already reset to factory setting, but still same .

    You did a reset? Or a restore?

  • I cloud backup not working even after reset my Apple ID and didn't try to back up photos

    DId everything - reset my Apple ID, excluded photos from backup but backup could not be completed still

    This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail.  To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, tap your device under Backups, then tap Delete Backup.  Then go back and turn iCloud Backup back on and try backing up again.
    If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.

  • Updated to ios6 lost wifi still not working even after resetting networks?

    I've tried resetting the networks and changing the HTTP proxy to auto but no iphone users in my office have wifi connectivity after updating.

    My suggestion is to see if Verizon will let you treat the modem as a simple modem and attach your own router to it.
    I've found these Westells a pain to setup, and it took me once 2 hours to get through to a Mac specialist on Verizon's end to finally get the right setup on a customer's machine. I don't know that customer's number anymore unfortunately since this was a couple years ago.
    Message was edited by: a brody

  • IPhone 5, flash is not working, even after resetting

    Nothing is working. I'm seeing that this has been a reoccuring issue. Will it be fixed with an update? Or will I need a whole new phone. I'm really upset about this being i've had the phone only one day.

    lindsboro wrote:
    i've had the phone only one day.
    Then take it back and exchange it.

  • My keyboard backlight not working even after resetting smc nd nvram, this problem was encountered after i upgraded my memory.

    help guys

    Does the keyboard backlighting if you reinstall the original RAM?
    Perhaps you inadvertently disconnected a cable when you installed the new RAM.  An appointment at an Apple store genius bar may be a good option.
    Ciao.

  • The touch screen on my ipod touch is not working. meaning that i can not unlock my ipod or even turn it off. is there anything i could to to get the screen to work again?

    the touch screen on my ipod touch is not working. meaning that i can not unlock my ipod or even turn it off. is there anything i could to to get the screen to work again?

    Try # 2 and 3 in link below. If neither work, your screen digitizer might need to be replaced.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

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