IPod Touch stuck on "Connect to iTunes" screen after attempting to install iOS6

Like the title says, I attempted to update my iOS on my 4th generation ipod touch. Not only did the update not install due to some unknown error, my ipod has been stuck at the dreaded "Connect to iTunes" screen. It isn't being recognized by Windows 7 when I plug it in, either. I've gone through the apple pages and followed their trouble shooting guide, and still nada. I've reinstalled iTunes, restarted my computer, done the sleep/wake and home button tricks, updated the drivers, uninstalled/reinstalled the drivers, used 3 different cords to connect my ipod to my PC, let it die then try to connect it; you name it. Does anyone else have advice on how to fix this? It's only a month old, and this is really frustrating.

To try recovery mode try using this program instead of the buttons.
RecBoot: Easy Way to Put iPhone into Recovery Mode

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IPod touch stuck on connect to iTunes screen, no way to enter passcode

My son's 64 iPod Touch is stuck on the connect to iTunes screen. We plugged it into the computer and followed the steps with the Home button explained in previous threads, but we can't even get into iTunes to launch recovery and restore. It keeps saying the iPod is locked and that a passcode is required. We know the passcode, but there is no place we can see where to enter it. The computer should recognize the device too, since it's the same computer the iPod was synced to before, but it is still asking for a passcode. The iPod is only 18 months old and has never been tampered with, all by the book. So how do we get past this problem and into recovery and restore? Apple website says they want $219 just to look at a device! I already spent $500 to buy it, so hundreds more to make it work properly is not an option. Help!

That's just it. I think its already in recovery mode. But when I try to connect to iTunes to get to restore, I don't get the message I'm supposed to get saying it recognizes a device in recovery mode. All it says is that it knows the name of the iPod but can't connect it to iTunes because the iPod is locked. It says I have to enter a passcode to unlock the iPod first. But there's no way to enter the passcode, neither on the iPod or the computer. How do I get out of this loop? Tried to put it into DFU, but it asks for a passcode too.

IPad 3 stuck in "Connect to iTunes" screen after attempting to update to iOS6.0

Tried to update to iOS 6.0, and the iPad 3 is stuck on the "Connect to iTunes" screen. After plugging it back in and connecting it, iTunes recognizes it, and sees it in Recovery mode. Nothing has worked so far. I've tried:
1. connecting to another MacMini and trying to restore (same (-1) error)
2. Deleted the iPad software update from the library and tried to download and restore again. (same (-1) error)
3. one hour on the phone with applecare tech support. multiple things tried: holding the sleep/wake and home buttons ect... (same (-1) error)
Has anyone else seen this? I noticed someone else asked the same question, and someone offered a blank link.
I'll try anything.
Thanks guys

Yes, thank you though.
I've done that roughly 30 times over the last 8 hours. That was one of the methods I tried with AppleCare Tech support.
The biggest issue I'm seeing is that the device can't BE turned off. Holding the slep wake button does nothing. The "Connect to iTunes" screen (usb to iTunes logo) seems to be stuck on the screen, unless it's going through the restore process.
When I go through the restore steps via iTunes, it gets all the way to the "Installing Firmware" portion, (roughly about 75% done according to the ipad screen, and thats when the error message pops up again.
I even just tried doing the whole thing from a PC and got the same message.
...I touched a PC...
...Must sterilize hands...
thanks for the reply though.
Hopefully, I can figure something out, or I might have to make a two hour drive to an apple store to get a replacement.

IPod touch stuck on connect to iTunes screen

I was away from my computer, but I assume something happened during an update that started before I left it. My iTunes stopped functioning and wouldn't even reopen after I closed it. I reinstalled all Apple products on my computer, and iTunes is now working fine. My iPod is still stuck on the screen though. A person could normally just restore their iPod, but my iPod is no longer being recognized by iTunes (or Windows for that matter) since the update went bad. I've tried two different cables and holding the power and home buttons. Apple Mobile Device is installed, and I tried restarting it using the directions here: http://support.apple.com/kb/TS1538
Please help. I use my iPod for exercising and the long drive to and from school.

Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer

IPhone 5 stuck on connect to iTunes screen after attempted iOS7 update

Updated iTunes to 11.1 with no problem. Plugged my phone in to update to iOS7 and now its displaying the USB thing with an arrow up to the iTunes symbol yet won't connect to iTunes when I plug it in.... any ideas????

Hey corubathedog,
It sounds like your iPhone was kicked into recovery mode, which I understand can be very frustrating. However, the following article will help to resolve this issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

3rd gen 8GB ipod touch stuck on connect to itunes

This isn't fair. I just bought this 3rd gen 8gb ipod touch (my first ipod ever, only owned Mp3 players) from best buy today and i can't even use it...
I'm going to start from square one, this will be long-winded, so forgive me in advance. But detail might help you guys help me out...
Okay, all giddy with excitement I boot up my touch for the first time. It tells me to connect it to itunes. I do that, hooking up the touch to the computer via usb. Vista detects it, installs the "apple mobile device" drivers just fine. Good, so then I open up itunes -- latest version -- and it's telling me to set up my ipod; name it, etc. Alright, I'm almost bursting at the seams here with excitement, but then itunes is notifying me that iOS4 is out. I upgrade, it takes a few minutes to do its stuff, it's done, and bam it's working. I play with the ipod a little bit, looking at the apps that already came with it. I disconnect, play with it, then reconnect to the computer again.
So now, itunes for some reason is doing a "recovery" process -- i did not tell it to initiate this. So it's in the process of "recovering" (backing up, i guess?) and Vista is prompting me to install the driver "Apple Mobile Device (Recovery)" I tell it ok, locate and install them. It does that, I'm guessing, for it's now prompting me to insert a CD. Well, there is no CD so I tell it to find this driver on the internet. It says "cannot find drivers check manufacturer's support site blah blah blah." At this point, itunes tells me that it cannot complete the "recovery process" -- no error code or anything, and the dialog box closes.
Now, my ipod goes into the connect to itunes screen. Itunes does not recognize it, for it does not even display my ipod at all. Vista does however, and each time i connect the ipod to the computer it attempts to install the "apple mobile device (recovery)" driver and fails each time. I don't know what's happening. I've lost all functionality in my ipod, can't even get into DFU. iTunes just refuses to recognize it. I've tried all of those fixes (reinstalling itunes, rebooting, trying that method where you go into device manager and update the apple mobile device (recovery) drivers....all of it doesn't work). I've spent hours websearching...
And I'm at a loss. I'm ready to throw this thing somewhere. Can you guys suggest any help for me? Please...
Message was edited by: regal
I didn't leave it connected - sorry. edit by regal

What did you do, I'm having the same problem, and also about to chuck the thing in a lake... help!!!

Phone stuck on connect to itunes screen after update attempt

Hi, hope someone can help me. I connected my iPhone to my computer to transfer my photos from the phone to the PC. I have automatic syncing turned off.
When I connected, I was prompted to update the iTunes version, which I did. It's now version 9. Then I attempted to update the iPhone version. I got a message saying I had to transfer my purchases first, which I did. Then I tried the update again. The update seemed to take awhile, then I got a message saying it failed. There was a "More Information" button which just prompted me to send info to Apple, which I did. Unfortunately I didn't save the info.
At that point all my iPhone info no longer showed in iTunes, and the only active option is Restore. It does say "Your iPhone software is up to date," which would seem to indicate that the update did work...I tried disconnecting and reconnecting my phone. When I do this, I get the message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
I would rather not Restore the phone unless I have no other options, since I have 600 pics, contacts, etc on the phone...Of course not backed up since this is the first time I've tried to transfer data.
So I tried a few things:
- I disconnected and reconnected the phone several times.
- I restarted the computer several times.
- I went to the Apple site and tried the troubleshooting steps for "stuck on connect to itunes screen" (which is what my phone is currently doing).
- I ran the diagnostic checks in iTunes (output below - I ran this while the phone was plugged in yet it says it's not found).
- I held down the Home and the Sleep/Wake button until I see the Apple icon.
- I went to My Computer > Manage and tried to update drivers, but the phone doesn't show in the device manager.
- I tried a different USB port and there are no other devices connected to the machine.
Nothing worked, my phone is stuck on the connect to iTunes screen and I get the error message every time I plug it in. I haven't tried another computer bc I don't have one and I'm not sure how to create/use another user account on this machine.
I wouldn't mind calling support but my phone doesn't work...Any help is much appreciated. Thanks in advance.
============
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
ASUSTeK Computer INC. 1005HA
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
Current user is an administrator.
The current local date and time is 2010-03-31 02:42:39.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945 Express Chipset Family
Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-03-31 02:22:42.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Device Not Currently Connected:
Fifth Generation iPod (iPod with video) running firmware version 1.3
iPhone 3G running firmware version 3.0
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
Message was edited by: gobblygook
Message was edited by: gobblygook

Your only choice at this point is to restore your iphone. Since it appears from your post that you have never synced to this computer, you of course will not have a backup to restore from. That means your only choice is to restore as a new device & re-sync your itunes content. Unfortunately, all of your contacts, calendars, pics in your camera roll, etc., will be lost. Its not a good idea to use the iphone or any phone for that matter as a storage device, as things like this can & do happen. You should be syncing on a regular basis. The first thing done when you do sync is an iphone backup. You should also transfer pics in your camera roll to a supported application on your computer on a regular basis, much like any digital camera. You can always sync pics back to your phone, but if the only copies are on the phone, you run the risk of losing them.
See if you can force the phone into recovery mode:
Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

IPad stuck on "Connect to iTunes" screen after iOS 8.0.2 Update

Attempted to update to iOS 8.0.2 last night on my 4th Gen iPad. After verifying the download, the iPad instructed me to "Connect to iTunes". Once connected, iTunes stated that my iPad was in need of a restore, which I attempted to do so. Upon "extracting software" iTunes states that it cannot recognize my device and fails the restore. My iPad is still stuck on "Connect to iTunes" screen.
So far I've:
Attempted restore on iTunes 3 times
Attempted hard restart (reboot) by holding home button and top button down for ten seconds.
Don't know what else to do, Please Help!!!!

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

Iphone 5 is stuck at connect to itunes screen after the last software update

The last thing which I did on my phone is software Update and left it at night .Today Morning I saw my IPhone 5 is stuck at connect to iTunes screen
I tried connecting to iTunes with my laptop and clicked on restore and update still it is at same screen
Rebooted the device still same screen
Please let me know if you are aware of this fix

Hi vadlapavanigeetha,
Welcome to Apple Support Communities.
Did you see an alert window when you attempted to update your iPhone? The suggestions in the article linked below will resolve most update and restore issues.
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers!
-Jason

IPod Touch still stuck on connect to iTunes screen after the restore. iTunes went blank.

Hi, I'm having problems with my iPod Touch. My iPod went off because the battery was empty. And when I tried connecting it to my laptop to recharge, the "connect to iTunes" screen suddenly appeared. According to iTunes I need to RESTORE it for it to work. And that's exactly what I did. However, after the restore and all, the screen is still stuck on the "connect to iTunes" screen.
By the way, it's a 2nd generation iPod Touch. And it's an MC model.
And to make things worse, my iTunes screen is totally empty. The RESTORE option is gone and I really don't know what to do anymore.
Hope you guys can help me out! I'd really appreciate it. Thank you!

I really don't know what happened but my iPod Touch is working now!!! Thank you so much! I'm not really sure if it went to DFU mode or not but all of a sudden I can access iTunes App Store already!!! WOOOOAAAAHHHH! And it asked me to type in a new name for my iPod! So everything's good! Thank you so much! Thank you! You have no idea how happy I am right now!
For my iTunes:
Thank you!
P.S: Grrrrrrrr! My bad! I'm new here and I kind of messed up the Correct Answer and Helpful Answer buttons. Sorry. Dunno how to change them.

IPod Touch 4G stuck on "connect to iTunes screen" after iOS 4.2 install

Hi, I just got the new iPod Touch 4G. When I first plugged it into the computer, everything worked fine; iTunes recognized it, I set it up in iTunes, and I was even able to play with it temporarily. When I tried updating to the iOS 4.2, when the update was almost finished, I got an error message. Now it it just stuck on the "connect to iTunes screen"
Yes, I have the latest version of iTunes.
Yes, I uninstalled all Apple programs then re-installed iTunes (many times)
Yes, I have updated the drivers
Yes, my devices are "enabled"
Yes, the Apple Mobile Device Service is started and automatic
Any other ideas?

I really don't know what happened but my iPod Touch is working now!!! Thank you so much! I'm not really sure if it went to DFU mode or not but all of a sudden I can access iTunes App Store already!!! WOOOOAAAAHHHH! And it asked me to type in a new name for my iPod! So everything's good! Thank you so much! Thank you! You have no idea how happy I am right now!
For my iTunes:
Thank you!
P.S: Grrrrrrrr! My bad! I'm new here and I kind of messed up the Correct Answer and Helpful Answer buttons. Sorry. Dunno how to change them.

Ipod touch stuck on 'connect to itunes' - Restore is not working

We've got an Ipod touch (no idea on generation) that we were trying to sync some apps to from a laptop (not mac), they wouldn't sync so we tried resetting the ipod and syncing everything together. After resetting when we tried to access the ipod on itunes it just came up with 'could not connect to itunes store' (where we are it is currently blocked) which meant that we could not access the ipod via itunes in any way and then ipod was then stuck on the 'connect to itunes' screen.
We tried turning both it and laptop off and on again, disconnecting etc. Then tried the restore using the home and on/off button which triggered the restore via itunes by putting it into recovery mode and it downloads everything fine but the ipod still remains on the connected to itunes screen - we've now tried restoring it 4 or 5 times.
I was confused as to why the ipod wanted to connect to the itunes store in the first place because it has never asked to do so before and as it is blocked here then for every sync before this it has not been connected nor has it wanted to be. Perhaps it's to do with the apps? But there are apps already on the ipad. Perhaps taking the laptop and ipod to somewhere with wireless where the itunes store isn't blocked will allow us to access the ipod and restore/reset/sync and that will fix the issue?
We're loathe to take it all the way to the nearest apple shop, especially on a wet Sunday, just for them to tell us that their only advice is to trigger the recovery mode which we know doesn't work! So any other advice is much appreciated.
Just to clarify, we have been through recovery mode 4 or 5 times and done a full restore on it, with it downloading all the software and firmware and it hasn't worked.

To restore an iPod an internet connection to the iTunes store is is required. iTunes on the computer has to g to the Apple server to verify that it is using the latest firmware update.

IPod Touch frozen on Connect to iTunes Screen and cannot be restarted

My iPod Touch is frozen on the connecting to iTunes screen (The one with a usb plug pointing to iTunes logo) even when I plug it into my computer. Windows do give sound when I plugin, but it was not the successful connected sound but repeating the first note for three times =_=" iPod then appears the connect to iTunes logo, but it just stuck there. I hold the sleep/wake button for 5 seconds, it goes black directly, and windows would give unplug sound alert. But the iPod actually gives the white apple logo immediately without me pressing any button and goes back to the connect to iTunes logo. AGAIN. And computer gives ridiculous plugin alert then everything just go round and round and round.
Now iTunes won't detect it, therefore no restoration; Restart won't work either. If I press the sleep/wake button for 2 seconds without connecting it to the computer, it appears the apple logo, then go back to the connecting to iTunes screen immediately, and goes dark in 30 seconds.
Everything started after I updated new iOS for iPod touch, and I dunno how long would it take to run out the battery under this condition -_- I have updated to the newest iTunes version too.
Needs help urgently and thanks a lot!!

Sorry to hear that you're still having a problem. The only other help I could find is at http://www.everymac.com/systems/apple/consumerelectronics/ipodfaq/ipod-how-to-restart-frozen-begin-troubleshooting.html
Hope that helps.

IPod stuck in "connect to iTunes" screen after updating software

I wanted to update my iPod touch to iOS5 after waiting for a long time. I synced and transferred purchases twice to make sure all my stuff was in my iTunes library, and then updated it. The update went fine but there was an error message saying that it could not restore the iPod. I went to troubleshooting and it said to update to the latest version of iTunes, which I did, involving a restart. When I started up iTunes again, it said it was the most recent version 10.7 and all of my songs, apps, etc. are in the library. The problem is I can't get my iPod to connect to iTunes now. It went into the connect to iTunes screen before I updated the software and it has stayed like that. I tried plugging and unplugging it, switching the USB ports and cables, putting it into recovery mode, but it will not show up on iTunes or on my computer. I also noticed that when I hold down the sleep/wake button for a few seconds, it shuts down immediately instead of having the "slide to power off" screen come up, and then the apple comes back onto the screen and it goes to the "connect to iTunes" screen again. I have tried all of the troubleshooting guides on the website, but it doesn't change the screen. I tried putting it into DFU mode and something came up on the computer saying "installing driver software" and it said DFU mode or something, which usually happens when I plug in my iPod, but after my iPod wouldn't turn on at first, and when it did, the same screen came up again. When I unplug it from the USB cable, it stays on the screen for about a minute before it turns off and the screen goes black. This is the screen it's stuck on
I'm not sure what else to do, all suggestions will be greatly appreciated! Thanks so much.

You try on another computer to help determine if you have a computer or iTunes problem. If it works on the other computer that indicates a computer problem and more work is required to fix that problem.
If iTunes on the other computer yuo can do the following to make that computer the syncing computer until you can fix the other computer. For how see:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
Sync Your iOS Device with a New Computer Without Losing Data - How-To Geek
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

Ipod touch stuck in Connnect to Itunes screen

I have an iPod Touch and it is stuck in the connect to itunes screen. I have tried to connect it to iTunes and it will not work. The iPod will not connect to my wall charger or computer and I've tried many. I didn't drop it or anything and I was just powering it up when it went to this. I really dont know what to do

Plug it into your com click the device and restore it.

IPod Touch stuck on "Connect to iTunes" screen after attempting to install iOS6

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