IPod touch stuck on USB connect screen but not recognized by iTunes

I downloaded the update for my iPod via iTunes but when the update attempted to install on the iPod, I received a message that the update failed. Now, my iPod is stuck on the USB connect screen (with the image of a cord below an arrow pointing to the iTunes logo). Every other thread says to connect to iTunes and attempt to reset the device (off and home button for several seconds) so I can restore it through iTunes, but even if I do that, it fails to connect to iTunes. Last time I had problems connecting to iTunes I downloaded the update through the iPod itself but seeing as I can't get off the USB connect screen, downloading it from the iPod is impossible. How can I get my iPod working again? Either getting it off the frozen screen so I can download the update, or getting my computer to recognize it so I can restore? Last time it wouldn't connect to iTunes (when it wasn't frozen) the computer still recognized it but now it does not. (I'm on a Windows 8 laptop)

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Similar Messages

Ipod touch stuck on computer connection screen

My ipod touch is showing the connection screen but it's not connected to the computer. I restarted and did a factory restore and it still shows the connection screen. Any suggestions?

Did the iPod successfully complete the restore?
How did you restart the iPod since you have to connect the iPod to a computer before you can restart an iPod.

Help my pc recognizes my ipod touch as a camera device and is not recognized by itunes

When I conect my ipod to my pc it's recognized as a camera device, and when itunes pops up there's just a blank screen with the ipod logo and It can't be sincronized, I've resetted my ipod, i've allready unninstal and installed itunes 10.6 and it makes no difference, please help =(

Start here:
iOS: Device not recognized in iTunes for Windows

My iPod is stuck on a whit screen, but not the typical white screen problem.....i

it's a 3G, when you push on the screen sometimes it works but recently it stopped completely and whenever I push it, it does nothing

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have a new iPod touch and when I connect it to my pc and itunes, a window says "this ipod cannot be used because the Apple Mobile Device Service is not started."

I have a new iPod touch and when I connect it to my pc and itunes, a window says "this ipod cannot be used because the Apple Mobile Device Service is not started."

This might help restart it http://support.apple.com/kb/TS1567

HT1212 ipod touch is disabled and locked and is not registering on itunes

ipod touch is disabled and locked and is not registering on itunes to enable and restore. I have no issues with losing whats been stored.

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

My ipod touch is showing a blank screen but i can still hear, how can i fix that

My Ipod toush is showing a blank screen but i can still hear, how can I fix that?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My iPod touch stuck in recovery mode and can not be detected by my lap top. HELP PLEASE!! Thanks

It stopped chargin and now is not being recognized by my computer, it says that the device has malfunction. It also is stuck in recovery mode but since it is not recognized by my computer it does not appear in iTunes either.

- See if placing the iPod in DFU mode will allow iTunes to see the iPod.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
- Try another cable
- Try different USB ports
- Try another computer.
- Last, make an appointment at the Genius bAr of an Apple store

IPod nano works with USB 1.1 but not USB 2.0

Anyone using an iPod nano that works with USB 1.1 but not with USB 2.0? I am using Windows XP and when installing the iPod software from CD it recognizes the iPod and am able to transfer songs using iTunes but when installing SP1 or SP2 to enable USB 2.0 transfers, Windows XP only recognizes the iPod nano as a USB Mass Storage Device. This is the same with iPod Updater.

I have a similar problem with the following configuration:
- Dell Dimension 4100 Desktop with 2 integrated USB 1.1 ports, Windows 2000 SP 4
- PCI 6-Ports USB 2.0 Card ("Mentor" resp. www.bona.com.tw), Model USB20-PCI/6P
What works well?
- All my USB add-ons (1.1 and 2.0) on the internal 1.1 ports as well as on the USB2.0 PCI card
- iPod Nano 4GB on internal 1.1 ports (external drive in windows 2000 as well as iPod in iTunes)
- iPod Nano works as well as on the USB 2.0 card ONLY WHEN my old 4-port USB1.1 hub is connected between Nano and USB card
What doesn't works?
My iPod Nano directly connected to the USB 2.0 card. Symptoms when connecting:
- Windows is very slow, process "scvhost.exe" or "system.exe" using 99% of CPU for some minutes
- iPod is recognised as external drive, but when I click on it, it is empty and copying files to it results in "I/O error"
- iTunes doesn't recognise the iPod (of course, if even windows itself cannot read from it...)
I removed all USB drivers, reinstalled iTunes, iPod (by the way, I still don't understand what "iPod update" is good for, except for updating the iPod's firmware), deactivate the internal USB1.1 ports, no result.
Help!!!!!!!!!!!!!!!!

My Ipod touch shows up on mu computer but not in itunes, My Ipod touch shows up on mu computer but not in itunes

I connect my Ipod Touch to my computer and it shows that it is there and connected everywhere but itunes. I keep getting a message stating
Itunes Could not connect to the itunes store. An Unkown error occurred (-3212).
please help me!

Without knowing exactly what troubleshooting you've tried, if you are using a Windows based computer, try iOS: Device not recognized in iTunes for Windows
Disable a/v software and turn off the Firewall.. see if that helps.
Disable antivirus software
Turn-Windows-Firewall-on-or-off

Ipod touch is showing in my computer but not itunes?

Please help me, i have tunred my laptop and Ipod on and off i have reinstalled a newer version of itunes, i have also tried using different USB ports. It shows my ipod in my computer but not in itunes!

Roberts1065 see the following:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
AnnaMusic, your link is for older iPod, not iOS iPods. Your article says:
This document is for Windows users and most older iPod models. See the following articles if you have this issue on:
A Mac
An iOS device (iPhone, iPad, or iPod touch)
The An iOS devive link is the first one in my reply

Ipod touch stuck in recovery mode and will not restore. error code 3194

ipod touch stuck in recovery mode, will not restore and comes up with error code 3194, itunes is up to date, please help

Hi @rchangel - Thanks for the ideas...
Yes - it won't let you install the 32 bit version on a 64 bit machine.
I've had a cursory look at the SP1 release notes, and couldn't spot anything vital - what critical stuff do you know of in SP1?
I don't want to have to go through all the pain of setting up VM's, reinstalling iTunes, getting all my album art back in etc. (though I could, as I do have Win7 pro). I've also heard that running iTunes in Windows 7 compatibility mode might help. Can anyone confirm whether that actually works?
I think it's in Apple's gift to fix this issue, given that they say that they support Windows 7. So far I've had no feedback from a mail I sent to Apple, and the number of users reporting this problem keeps going up and up.
I want Apple to recognise that there is a problem, and then I want them to fix it.

WE have 2 Ipod classics and 1 IPod touch. One of the classics is not recognised by itunes library under devices and cannot be synchrinised with a playlist

We have 2 Ipod classics and 1 Ipod touch. One of the classics is not recognised by the itunes library and therfore canoot be synchonised with a playlist.

The second shuffle cannot be recognized by this computer ("USB Device Cannot be Recognized") so I don't think I'm able to reset it using that (it says "iPod is not recognized by iTunes, but is *visible in My Computer or in Device Manager* on a Windows PC, or in Apple System Profiler on a Mac.")
Like I said though, it works on other computers just fine and is visible so I don't quite understand what's up with this computer.
Message was edited by: theNoss
Message was edited by: theNoss

IPod is charging and recognised by windows, but not recognised by iTunes.

There was an error message but stupidly I did not read it, and it won't come up again. I've tried restarting my laptop, re-installing iTunes, restarting my iPod and all sorts.
The reason (I think) it stopped working was because I was trying to copy music from my iPod to my iTunes, and windows was not recognising it, so a friend suggested deleting and re installing the driver, which was successful. But when I then went on to iTunes, it came up with the error message saying something about the iPod no longer working with iTunes or something, and now won't recognise the iPod no matter what I seem to try.
Is there anything I can do without deleting all the music and resetting the iPod? Because the whole reason I was trying to do this was to back up the music so I could update to ios 5.1 or whatever it is, without losing all my music which I don't have on iTunes as it's a new laptop.
Thank you.
Ben x

Try here:
iOS: Device not recognized in iTunes for Windows
I would start with:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
It will not delete your library.

TS1410 My IPod nano 7th generation all of sudden is not recognized by ITunes. I have tried every step provided by Apple on how to change this and nothing works. Please someone help!!

For some reason my IPod nano 7th generation is not recognized by ITunes. It has recognized it up until today. I have followed every step that is provided for troubleshooting and nothing is working. Does anyone have any suggestions?

Hello sipsy12,
Thanks for using Apple Support Communities.
For more information, take a look at:
iPod nano not appearing in iTunes
http://www.apple.com/support/ipodnano/assistant/itunes/
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Have a nice day,
Mario

IPod touch stuck on USB connect screen but not recognized by iTunes

Similar Messages

Maybe you are looking for