IPod Touch white screen of death

I've tried a hard factory reset and got nothing. I tried putting it in DFU mode and nothing. It shows up in iTunes I just don't know what to do to fix the white screen! I can hear the audible lock click and can swipe on the screen to unlock. But I can't see anything but white. What else can I do to fix it?

You will need a hardware repair. White screens can be caused by dropping device or getting it wet. If there is no accidental damage and under warranty, Apple should repair it for you. Contacts support or Head for an Apple store.
http://expresslane.apple.com

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IPod Nano white screen of death - RESURRECTED! :D

Alright, here's the deal...A friend of mine has a new iPod Nano and gave it to me because it had stopped working, and was hoping it was worth something to recover. Sorry about the long story!
It _wouldn't_ turn on. But, when connecting it to the computer via the USB dock cable, it comes on for a few seconds on a grey-whitish screen. Then turns back off, reboots, and tries again. Step 1 step 2. Nothing.
Although, 'Diagnostics mode' or whatnot it is, does work however. It would still be a faint grey screen, but whiter and more vibrant, as if it's saying "Hey, I'm alive! I'm alive!!!" and I can go through settings and make it (sometimes) change colors, and reboot the iPod.
I was thinking since iTunes never recognized it (It was plugged in the whole time) that I would drown in just for the sake of it.
Well, 3 hours later after attempting to kill the poor thing, it... resurrected itself.
I'm serious, it really seems to have unbelievably done it. When turning it on, I get 2 beeps, but no restart loop, the LCD stays on the white screen though, BUT, here's the good thing.
NOW, I hear the system 'click' sounds when using the buttons and such that it's going through the menu, good news so far! It seems like it because after the 'boot' sequence (it appears to boot very fast, strangely).
The good thing is (kinda) https://discussions.apple.com/thread/1517571?start=0&tstart=0 ... So I suspect that somehow, this method of submerging it under water, letting it dry, blowdrying it, and then leaving it in the heat, somehow restored the SD chip inside of it... possibly only for now... I'm going to use this moment to hopefully get all data off the device, and see for one last time if it's fully restorable...
I have the power! Ok, so I hooked it up to the wall charger (just put the wall connector on the USB cord) and it now beeps two times, and after about 30 seconds or so, I get to the main menu, screen still white, but I can certainly hear the click letting me know I'm 'navigating' the iPod. It doesn't appear to have any music on it, or maybe it does, but I need to connect some earphones first. Or, it supposed to be display the 'sad iPod' icon, but I just don't see it, therefor, I'm blind as to the status of it.
I likely guess it's the battery, since every time I disconnect it, it goes dead. Yep, just looked back, still on. Yep, still menu clicking. Yep, I can start it with no problems now. Any clue what I can try to do to resolve this? Obviously it's turning on, and it seems to be doing something, it boots, (apparently) so that's a good sign.
Please, is there any hope at all in this iPod? At all?
AND, IT JUST BEEPED 2 TIMES AGAIN! And I was just typing... why did it do this? (Funny thing is, how it still works!) Is that really the menu button clicking? That would explain it, I mean it only plays the menu clicking sound AFTER about 30 seconds of it 'booting' to the iPod firmware, so it obviously has some sort of life to it. If I hook up my earphones... Holy Mac! I hear music! It's alive!!! It's alive!!! Oh my man!!! Yes!
It has hope, in a way!
Atleast, I hope, but it works! Freaking amazing! Jamming to some awesome beats right now, some cool hip hop, sound quality you ask? Great, actually! I don't know how, don't want to know, but it seems trying to kill this iPod actually resulted in it being resurrected? How? Who knows! This is awesome! iPod truly CAN have 2 lives, I guess!
Cool stuff, I swear on that! My favorite song was on here too!
How to adjust the volume on the iPod Nano? I don't care, it's playing at full volume, and it's awesome!
The sad thing is, it still has the white screen of death, and the battery is apparently fried still (or needs a good 24-hour charging).
This iPod has been sitting dead as a dud in the storage room for a good 1 year or so, unused. And now it came back to life in a flash. Unbelievable.
I love you Apple.

Your problem was moisture. It was wet inside and sitting around for a year let it all dry up.
If you get this kind of thing happening, speed the process up by putting the iPod into a zip lock baggie with a dessicant (you know those little silica pouches) or even some rice to absorb the moisture. Let it sit for a few days and it should dry it all out.
i

Ipod touch white screen. WSOD.

I was trying to open my iTouch's screen to fix the home button but then the screen get white and the locations that i was trying to open are black so is that the WHITE SCREEN OF DEATH or just unplugged cables under screen? PLEASE PLEASE help? There isn't any apple store near here only few authorized store and they fix it too expensive can i do it by my own??????????

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem. SInce there is no place near you try Googling for:
white screen of death for iPod touch

Ipod Touch - White Screen Lock Out - Apple response poor/process inflexible

Hi
I have 2 Touchs and one has the random white screen issue. Screens goes grey`white and there's nothing you can do, till what seems like it needs to be recharged. i haven't had this happen when at home and near the 'master dock' .
I see thats its a prob that is more and more common, and have also seen on other forums that Apple are acknowledging it and in some cases have been providing freebies as sweeteners as well (allegedly).
So first - does anyone have any 'fixes' - other than what I have seen which is a replacement?
And secondly this is my 'Apple Service experience so far'
I called Apple UK support on Thursday morning, and pressed the options for Ipod and then Touch.
A woman answered and as soon as I told her my issue she advised she was IPHONE SUPPORT ONLY as that was section I had come through to and could not help me. I asked to be put through to relevant help section.
On hold for a few mins then line went dead.
Called back - making sure i pressed Ipod Touch options - in case it was user error first time - (it wasn't BTW) anyway got put through to IPHONE support again. This time the woman agreed to help, although i shall temper that by saying that my perception was that she started that day and had a script of 'if x do y' questions.
I explained the issue and that I had carried out web research. She was very polite but asked me questions I had already answered in my pre amble - i.e. screen is locked out, no response from buttons etc - but I was still asked what happens when you press the power button. Anyway I stuck with it - she then asked what firmware I had, and i advised I just upgraded to 1.2.
Ah thats the problem - you need to upgrade to LEOPARD (I have Tiger). That annoyed me as clearly thats rubbish and was really her ' ad libbing' I explained I had 2 touchs and other was fine.
She consulted a colleague and suggested I either send it in or make an appt at my local Apple store. Thats when it really went down hill...
More disappointed at the process, I called my local store (Regent Street - London) and was advised that the Touch would be replaced under warranty - but that I needed to make an appt to have that done, and no they couldn't make an appt on line (you are warned that up front in the recorded message before you get to speak to anyone). This I find odd - two people from Apple advise I can get a replacement under warranty, yet I have to make an appt - thats not good service.
As i am nearby, I decide to go to the Apple store anyway. I get same story and ask to speak to the manager. He is very well trained. He says all the diplomatic things, he agrees unit will be replaced under warranty, but says I have to see a technician - but I cant until tomorrow at earliest.
What then follows is a discussion about the process - his argument is that it allows the customer to attend at a time that suits them (but it suited me NOW - I was nearby). In reality the converse is true you can only chose a slot that suits apple.
The manager, stated that there are two diff stocks of goods. Items for sales and items for replacement. I suggested that he went to the replacement pile and provided one from that. NBo go - the technical dept could only do that.
I agree that booking for TECH SUPPORT is a great idea, but for a product replacement under warranty - especially when 3 people (and user forums) had advised this would be the case - this is not good service at all. The manager looked at me and uttered platitudes along the lines of ' thats your opinion', ' you are entitled to think that' - all of them verging on patronising. he even went as far to say that customers like being able to book a slot - erm - they have no choice!
He advised he 'would take my views on board' and would 'pass them on to the manager' - he was in fact the deputy manager. I left my details and explicitly asked for her comments - needless to say I am still waiting.
So i feel like I have fallen out with a close friend. I have been an Apple convert for 2 years now and this is our first major falling out. I am annoyed, as a customer, at being treated like this and forced into such a rigid system, and bitterly disappointed that a company that has such a a wonderful end user experience in terms of the products themselves and the sales side should treat loyal customers (in fact any customers) this way when trying to dal with faulty goods!
So, anyone have any thoughts - agree/disagree - who can I voice this to in Apple - the store doesn't seem to care past lip service!
I will also try to repost this on the general area if there is one
Rgds
Michael

Hi,
I used to work at an Apple Store so I have 2 summers of customer service experience under my belt. Let me just say that, yes, I empathize. Some of the store policies are ridiculous, which is partly why I left the company. Well, ok no, I just like to say that that's why I left. I'm actually a student.
Anyways, whoever told you that you can't make an appointment at the Genius Bar was WRONG. Shame on them. Go to this website (it's just apple.com/uk/retail (and Regent Street's site specifically) and on the right hand side there's a column for you to click Genius Bar Reserve.
http://www.apple.com/uk/retail/regentstreet/week/20071118.html
Here's the entire gist of the store policy. The store is obligated to give you a new iPod Touch if there's a manufacturer defect within 2 weeks of your original purchase. You'll still need a Genius Bar appointment, but all they do is take a look at it, confirm that it's a defect, and they'll return it for you (& they'll label it as DOA - Dead on arrival), and give you a new one. Easy.
I'm guessing you are outside of the 14 day period which is causing you all the trouble. So now we're talking about the year warranty. So you got your replacement iPod touch. Should there still be a defect in your replacement, you still have 14 days from the day you received THAT iPod touch to get a new one. There's a chance that if you talk to the manager (a different one and there are several), he'll hook you up with a brand new iPod touch, without having to go through replacement protocol.
The manager you talked with sounds like a jerk to me, and believe me, I hate it when Apple employees try to think theyre "all that." We student employees used to laugh at how seriously some employees took it. But really, those guys are there to help you and give you solutions, at least that's the company line. With that in mind, demand them to do what's right. I wish I could actually help you. I used to take care of people in situations like these all the time.
Good luck.

Ipod Touch White Screen - Turned Off - Wouldn't charge or turn on

While I was happily playing one of the games on my Ipod Touch 2nd Gen, a white screen came out, with the games sound still present, but soon after the ipod touch just blanked out and turned itself off. I thought this was due to the battery running out of charge, so I tried charging it but it doesn't work. Even itunes isn't recognizing my ipod touch when I connect it to the macbook.
I tried the reset process but it doesn't work, and the hard reset as well as suggested by those people who experienced the same white screen problem, but still nothing happened.
Since the last week, the battery started not to hold charge even when I had just left the ipod sitting on my table for a day or two without any music or applications on.
This is the 2nd time this had happened, the first time my warranty was still valid, but 7 months after having it fixed (no longer under warranty now), it happened again, but this time it is worse as it wouldn't respond as well (the first time it just didn't hold charge).
Anyone know any other solutions apart from bringing it to the Apple Store? I wouldn't want to buy another ipod just yet since this is a 32GB one..hmm
Thanks for your help in advance
Message was edited by: matt7373

http://www.apple.com/support/ipod/service/prices/ look up your model and country and if your willing to pay that much im not sure how you go about getting it done,
Hope this helps,
Quin.

HT1349 ipod touch white screen

i replace a new screen formy ipod touch it was workin when i connect it but now it turned into white screen

- Try reset:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Next connect to your computer and restore if the iPod shows in iTunes
- If still white, let the battery fulling drain and then try the above again.
- If still white then time for an appointment at the Genius bar of an Apple store
- If not white the see if placing the iPOd in rcoverymode will allow a restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore

IPod touch white screen after sleep?

After I put my iPod Touch to sleep, and I wake it up, I get a white screen that flickers from time to time, then just goes right back to sleep. I can sometimes coax it into coming up by sliding my finger over where the slid to unlock button would be, but that doesn't always work. I just bought it yesterday. Is this a widespread issue or should I just take it back?

Happens on my one aswell... but happens at any battery life level.
I don't know if it is me just me speculating or whatever but it seems to happen when i leave it for a few minutes on sleep... and so far it has only happened whilst listening to music.
Also, just for the record it is a week 38 model.
I might go into my local apple store on Saturday and see what i say, but sod's law says that when i try and show the genius it wont work.

IPod touch blue screen of death on vista when synching photos

Hi forum,
I've just purchased my gorgeous iPod Touch 16Gb. However, when I try and synch it to my Windows Vista PC (32 bit enterprise edition), it blue screens, does a memory dump, then restarts every time.
This only happens when synching photos, specifically when the "optimising photos for iPod" process takes place.
I'm running the latest version of iTunes (7.4.3.1), the iPod software is current, and my computer is fully patched and up-to-date.
Is there anyone out there who can help me solve this problem? The photo functionality is one of the reasons I bought the iPod, and I would like to get this sorted!
Thanks!
Frustrated iPod user.

Restore does nothing + it's brand new - any other ideas?

Ipod nano, white screen of death

my ipod nano4gb went to a white screen, still plays and i can update, but only a white screen, makes playback by menu memory a bit challenging. any event, went to Man Beach apple store for repair, booked a genius, spoke with buddy and a replacement is ready for pick up. three days total delivery, 90 minutes wait for the genius. Great Job Apple! Wow!
also, on a separate note, while waiting for the genius, i was continually amazed by the level of customer enthusiasm in the store, even the genius bar is a "stroke of genius" by apple marketing. direct customer interaction, peripheral customer involvement, all genius's well trained and communicative. it was an "experience" that i spoke glowingly about to my friends and colleagues about for several days.
great apple experience!
(no, I don't work for apple. just an honest observation from a marketing manager for a less glamorous product line... marketing envy....;)

Yeah the same thing just happened to me on saturday. It doesn't look like the screens cracked or broken at all. it's just a white screen. I could still play music and update and all. Screen jus makes it hard to navigate. I contacted yesterday apple and they're sending me a box to ship to them so they can check it out. Not sure if they'll fix it though.
Windows XP

Ipod touch white screen?

My daughters ipod 4 is only 2 months old & keeps fading out to a white screen. Comes back to life but then goes white again. Any reason for this or should I just take it in to get fixed?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Ipod touch - white screen flashing endlessly

As the title says it just keeps flashing off and on, can anyone point me in the right direction please?
I've tried holding the buttons in and can't connect it via Windows all machines I've tried?
Maybe it needs to go to an Apple outlet?

thanks pamela, I'll do that

My ipod touch 4th gen. is stuck on white screen of death.

I recentally had dropped my ipod touch and when i picked it up it was stuck on the white screen of death. I tried to hard restart by holding down the power and home button at the same time, but the screen would only turn off then come right back on. Then i let the power drain. After it would no longer turn on i put it on the charger to find that the white screen would pop right back up. I didnt want to restore it but because its my only option i put it on my compute but itunes couldnt acess it because i had a passcode on it. is there a differnt way to restore it or fix it? HELLLPPP MEEEE!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

White screen of death ipod touch 4g 32gb [dropped]

I got my ipod touch 4g 32gb for Christmas 2012, so it's still quite new, i accidently dropped it on the kitchen floor, screen face down [facebook app was currently running at the time] it had a silocon case on it so it wasn't as bad, when i pick up my ipod to check it was alright, the screen was all white [white screen of death].
I've tried 'home+lock screen buttons' & i have also tried 'Home+lock screen+ volume up buttons' this didn't work.
my friend suggested that i leave it to drain out and after 24 hours it died out, after about 20-30 mins i put it back on charge and the white screen came back up, i took it off and i'm leaving it for the night and will try it again tomorrow, does any one have any suggestions on other ways i could fix it, please help, thanks.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. Could be a loose connection or something worse.
Apple Retail Store - Genius Bar

I have and ipod touch 4th gen that has the white screen of death but my home button doesnt work. how do i reset it?

i have and ipod touch 4th gen that has the white screen of death but my home button doesnt work. how do i reset it?

Restore, if iTunes will let you. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

My iPod touch 4th gen has the white screen of death and won't connect to iTunes to restore.

I was updating from iOS 6 beta 1 to beta 2 when my ipod froze up and started showing the white screen of death. I've tried the trick where you hold the power and home button for ten seconds and tried to put it in DFU mode to restore. None of these tricks work and my screen is still white. Also I plug it into my Windows Vista computer with iTunes 10.6.3 but it wont show up. I really need help. I don't have warranty or money to buy a new one. My grandmother will heartbroken if $200 goes down the drain.

Im not developer and I have ios 6 click this link http://www.youtube.com/watch?v=kHvf6Wty0nk&feature=plcp but anyway try putting it into dfu

IPod Touch white screen of death

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