Ipod touch won't let me access

Hello everyone,  I have bought a pre-used ipod for my daughter and she typed in her new apple id.  We had much trouble trying to set up without billing information, so eventually I put my credit details on iTunes to remove later.  She was sent a verification email which stated she could now log into her ipod using this id.   However, when she tries to log in the message appears that her id has not been verified and she is given an option to resend the confirmation email.  We did this three times, but of course this does nothing.
Please can anyone tell me if we are missing something obvious??  Neither of us are used to using ipods.  I thought that we were blocked as I hadn't entered billing details, although having done this I have no idea what's happening.  Many thanks

Make sure you checked your Spam folder for the verification email.
Otherwise, contact iTunes:
Apple - Support - iTunes - Contact Us

Similar Messages

  • My iPod touch won't let me download any apps. .

    My iPod touch won't let me download any apps. Any time I try it sends me to a billing screen. I enter my information and it wnt accept it. Been doing it for over a month. Even with free apps. Very frustrating please help

    It appears that there is something incorrect with your billing information. You need to correct it.  For a standard account you need a valid payment method even for free apps.  You can however create a new account that is only good for apps by:
    Create an iTunes App Store account without a credit card

  • Help! My iPod touch won't let me download any apps. A message keeps coming up saying "This Apple ID cannot be used for the iTunes store. Please enter another Apple ID" I changed my ID to see if that would work but the same message still comes up.

    Help! My iPod touch won't let me download any apps. A message keeps coming up saying "This Apple ID cannot be used for the iTunes store. Please enter another Apple ID" I changed my ID to see if that would work but the same message still comes up.

    Where are you physically located?
    What country's Store are you using?
    The two have to be the same and the payment method for your account also has to be associated (billing address, where iTunes gift card was purchased) with that country.
    Has the ID(s) worked before for purchases for this country's store?

  • My brand new ipod touch won't let me download apps.

    My brand new ipod touch won't let me download apps.  I put in my password and then get a screen that says "Download Now".  I can't press the okay button to start the download.  What should I do?  All of the other buttons on the screen work, so I don't think it is broken.

    Try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.

  • My new iPod touch won't let me view my pictures. It lets me open the app but then crashes when I try to open an album. I've tried resetting and turning it off for a while but nothing has worked. What can I do?

    My new 4th generation iPod touch won't let me view my pictures.. It lets me get into the app but when I try to look at an album it crashes. I've tried resetting and turning it off for a while and nothing has worked. What do I do?

    - Try restoring the iPod from backup
    - Next restore to factory defaults/new iPod.

  • HELP?! My iPod touch won't let me type anything!

    I just got my ipod touch and finished setting it up and putting all my music on it. I was trying to get on the internet but I have to put in a password for my internet connection. Whenever the keyboard comes up on my iPod it won't let me type anything. It just pops up for a minute and then dissapears! *What's going on??* Can anyone help!

    Where are you physically located?
    What country's Store are you using?
    The two have to be the same and the payment method for your account also has to be associated (billing address, where iTunes gift card was purchased) with that country.
    Has the ID(s) worked before for purchases for this country's store?

  • My Ipod Touch won't let me download apps or log in

    I just got it and it won't let me download apps. I even made another ID. It keeps saying "Password or Apple ID is incorrect" or it will say "cannot connect to ITunes" and if it doesn't say either one of these it says "An Unknown Error occured" I restored it twice. Changed my password like 5 times (I know I'm entering it right). My iTunes is up to date. and it's iPod Touch 4g. Any help??
    when I made another ID it says
    Your email address has been verified, but your account isn't active yet.
    Activate your account from your iPhone, iPad, or iPod touch:
    1Go to Settings
    2Tap iCloud
    Activate your account from your Mac:
    1Open System Preferences (Apple menu > System Preferences)
    2Click iCloud

    Go to Setting>General>About. oow much avaialbe storage do you have?
    Have you tried resetting the iPOd?
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.

  • IPod Touch won't let me transfer songs from iTunes; songs are grey

    I got a new iPod touch about a month ago and transferred my entire library (about 6000 songs) just fine. Now, though, I find out that not all songs transferred (initially, I selected my entire library and dragged the songs over...i don't want to auto-sync my library, preferring to manage my library manually). So now, iTunes won't let me drag any songs over, and when I highlight my iPod in the menu, all my songs are grey and I can't select them to edit the information or anything.
    Any ideas? thanks, in advance, for your help.

    Did you check if the restrictions for iTunes are activated in Settings/General/Restrictions?

  • My ipod touch won't let me download apps, it tells me that I have too many photos and videos but I haven't got any photos or videos at all.

    My ipod touch 4g keeps telling me that I have too many photos and videos and will not let me download apps.  I have deleted all the photos and videos and some of my old apps but it keeps telling me the same message.  I have tried to sync it with the pc and I have turned it on and off and I have reset it but nothing has worked.  Please help!  Thank you

    Go to Setting>General>About. oow much avaialbe storage do you have?
    Have you tried resetting the iPOd?
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.

  • My 4th generation iPod Touch won't let me get on to the App Store. When I log on to iTunes, an alert pops up that says the certificate for the server is invalid, and that it may be a server pretending to be iTunes. What should I do?

    My iPod won't let me on to the App Store, and whenever I go on to ITunes, an alert pops up that the certificate for the server is invalid, and that I may be connecting to a server that is only pretending to be iTunes.apple.com and my personal info may be at risk. I downloaded an emulator yesterday from coolroms.com but deleted the app this afternoon. I cleared my safari search data, my cookies and data, and web inspector, which still didn't work. I then proceeded to reset my iPod and then download the newest version of IOS 6.1.5 but yet still am having problems. Also to the App Store and iTunes, several other apps aren't working. Any help here?

    Also, when I go on to safari, another alert pops up that safari cannot verify the identity of the website, anything that I type in to as common as google.com. It gives me 3 options to either cancel, look at details, and continue. I've looked at the details of the website of Google and it is legitimate the site. Any help?

  • IPod touch won't let me share my computer music library

    I have a new iPod touch 5th generation running IOS 7. I've set up my computer to allow home sharing, but the iPod won't connect to it using wifi. I have an Apple TV, and that will connect to my computer iTunes library with no problems. What am I doing wrong?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
      How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • My new iPod touch won't let me buy any in app purchases even though it is enabled in settings

    I just got a new iPod touch and transferred all my stuff onto it. But for some reason I can't get any in app purchases to work on any of my games. I've checked settings and there are no restrictions on so what could the problem be? I've downloaded a new app and updated apps OK -it's just the in app purchases eg gems,fishbucks,whatever that just keep saying 'not working try later' or similar. PLEASE HELP!

    http://support.apple.com/kb/ht4009

  • I live in UK but I am on vacation in DR and my iPod touch will not let me access the internet, I am connected to a wi-fi connection. It did work when I arrived

    I can connect to Skype but not facebook, emails or safari. the error message says 'Safari could not open the page because the server stopped responding'.
    can anyone help me?

    - First try resetting the iPod.  Nothing will belost:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Next reset network setting: Settings>Genera>Reset>Reset Network Settings

  • IPod Touch won't let me put anything on it

    I recently restored my iPod touch because it was having probles and now I am starting new with it. It syncs, but when I try to put music on it tells me my files are corrupt (which they aren't) then it says: Attempting to copy to the disk 'My iPod' failed. An error occurred while reading from the device." It says that every time I try to put more than one song on it.
    And when I try with apps it says: "The app was not installed on the iPod because it is not signed." What does that mean? Please help.

    Have you tried the suggestions here:
    http://support.apple.com/kb/HT1207
    ('Disk cannot be read from or written to' when syncing iPod or 'Firmware update failure' error when updating or restoring iPod)

  • Ipod touch won't let me play games

    whenever I try to get on some of the games I have on my ipod touch 4th gen it goes blank and back to the main screen.  what do I do? Thanks!

    Try:
    - A reset:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    - Next try downloading/installing a new app.
    - The troubleshooting here:
    iOS: Troubleshooting applications purchased from the App Store

Maybe you are looking for

  • The boot configuration data for your Pc is missing or contains errors: error code 0x000014c

    Hello,  See if any body may help here... I get this blue screen: RECOVERY Your PC needs to be repaired:  The Boot Configuration Data for your PC is missing or contains errors. file:\\EFI\Microsoft\Boot\BCD Error code: 0xc000014c You'll need to use th

  • How do I see the charts for all countries rather than just my own country simultaneously in iTunes? The album chart...

    I produced a song on Lecrae's new album, Gravity, "Higher" f/Tenth Ave North, which is #1 in the US today upon its release. But I've heard that it also topped charts in other countries as well, and do not know how to adjust the Top Album Charts view

  • Video won't Play

    For some reason my footage in FCP 6 won't play properly. I am using the new 24inch imac. I am editing a full feature film. I made a first cut of the film in one sequence that came out to about an hour long, and named it First Cut. I played the one ho

  • Installing Office 2004 - installer quiting

    OK - I tried to uninstall the test drive version prior to installing Office 2004. I used the Remove utility and it did not detect any versions of Office....so I just dropped the complete folder in the trash and emptied it. Now, trying to install, I s

  • Changes applied and MobileMe Gallery

    After uploading a gallery to MobileMe I changed some picture's settings (exposure an such) within Aperture. I expected Aperture to upload the new versions with the next MobielMe Gallery sync. But it won't. What am I doing wrong?