Ipod touch won't ring receiving FaceTime call when in standby

Question

I am trying to FaceTime one touch from another. If the one receiving the 'call' is in standby it will not ring. If I take it out of standby or disable locking then it rings normally. I am assuming this is because it loses the wifi connection when sleeping? Is there a way to keep it connected? Is there a way to receive FaceTime calls when in standby mode?

Answer 1

mjl4321 wrote:
I am trying to FaceTime one touch from another. If the one receiving the 'call' is in standby it will not ring. If I take it out of standby or disable locking then it rings normally. I am assuming this is because it loses the wifi connection when sleeping? Is there a way to keep it connected? Is there a way to receive FaceTime calls when in standby mode?
Welcome to Discussions, mjl4321
My iPod touch rings and displays the incoming FaceTime screen from sleep. Yours should, too.
Here are some things you can consider:
• If you are using both on the same LAN, try moving one to another wi-fi location. Some users report problems when using more than one FaceTime device simultaneously on the same LAN.
• If you have multiple devices on your network, check with your ISP for this possibility:
    http://support.apple.com/kb/HT2460
• Might you merely not be hearing the call? I changed my ringtone to a louder sound and turned the ringer volume to maximum so my partially deaf ears could hear the call if I happened not to be looking directly at my iPod when a FaceTime request was received.
• Do you have a solid wi-fi connection with minimal interference? I occasionally need to refresh my wi-fi connection. In my case, I think this is due to interference from my nearby neighbors, but interference can be caused by portable phones, microwave ovens, and a variety of other electrical sources:
    http://support.apple.com/kb/HT1365
To refresh, turn Settings > Airplane Mode ON and then immediately back OFF.
Of course, if you lose wi-fi while your iPod is sleeping, you will not know when you need to reset. However, if connected apps ever stop working while you are using them, this may be your problem during sleep, too. You can try the suggestions in the link above to see if you can eliminate the problem.
• If nothing works for you, ask your retailer or Apple Authorized Service Provider to check whether your iPod may need service.
BTW, your posted system info shows "new ipod touch  iOS 4". If this is correct, you should update to iOS 4.1. If it is wrong, you can correct the info in the "My Settings" link in the upper right part of the page whenever you are logged into Discussions.
Message was edited by: EZ Jim
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