Ipod touch won't sync music comes up with unknown error 13019

my son's ipod touch 2nd gen won't sync music with itunes library, comes up with unknown error 13019.
i tunes library is running version 5.0.1, ipod touch running 4.2.1 (highest upgrade available for this generation I have been told)

Have gone to support page and done what they suggested. I removed all the music without a problem but when resyncing it it failed again. I watched it load all the music on and then at the final stage of syncing it failed and came up with error 13019 again and now the ipod has NO music on it and I am in trouble!!!

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