IPod Trouble - Please Help

I NEED DESPERATE HELP!!!!
I have a first generation iPod Shuffle, which seems to be having heaps of problems. The first thing that went wrong with it is that when I connected it to the computer, at first it would appear in the source (I think that is what its called, down the left hand side of iTunes along with library and everything) but when I clicked on it, it would disappear and say that it was not connected. This meant that I could not put any new songs on my iPod.
Now, not only can I not put any new songs on my iPod, but it wont play the old ones. Instead of playing songs, the light above the controller will continue to flash green and orange.
i have tried every website mentioned in the users guide and have searched through this website a million times. My iPod is registered, I have iTunes version 7.0.2, and the software version on my iPod is 1.1.5, but the computer says my iPod is completely updated. I have tried to do something with the disk that came with my iPod, but I dont really know what I'm doing and I dont think anything happened. I dont know how to reinstall my iPod, and I have tried restarting my computer.
My iPod will not show up on My Computer, and sometimes it shows up on iTunes only to say I should try to restore it. Every time I try to do this, the computer says it cant due to error 1418. My iPod is nearly two years old but it has been well looked after.
I really have no idea what I am doing and dont know much about computers or iPods. Any help will be greatly appreciated, but you will probably have to tell me exactly what to do because I have no idea.
Thanks everyone.
luv beck

To get help you need to post this in the forums for your ipod, not in the one for the Safari browser. Choose one of the 3 forums here:
http://discussions.apple.com/category.jspa?categoryID=152

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