Ipod turned off mid song - blank screen and wont restart

I have a 3rd generation ipod nano - used quite regularly but it has not sustained any known damages (not been in contact with water - not been dropped). I updated my ipod today - bought 9 songs and they synced in no problems. I was listening to the ipod in a doc for about an hour and then during one song the ipod suddenly cut out mid song and I cannot get it going again since.
The ipod has a fully blank screen - totally black.
I have gone through the steps via ipod - pressing inner circle and menue keys at same time. I have connected the ipod to the computer. I have re-started my computer - nothing...still blank black screen.
I tried contacting tech support via apple but it won't recognise my serial number! Its an authentic ipod - bought in an electronic shop.
The serial number is on both the origonal packaging and the ipod - but is not recognised by apple.
I am so upset - don't know where to go from here! I have years worth of music on this ipod which I am very worried about losing..and cannot really afford to dish out for a new nano right now.
Any suggestions for me?
Janesays...

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I need help with my iphone4s.
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Wanlucg wrote:
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Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
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Start with these suggestions if your MacBook Pro battery does not charge:
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https://discussions.apple.com/message/19493283#19493283

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