Ipod updater can't mount ipod

Hi everyone, I get the folder with the exclamation mark picture so I'm trying to restore my ipod.
The problem is, when I connect my ipod and run the program, I get an error that says, "can't mount ipod."
Any ides?

I had the same problem today; I tried reformatting, updating, disconnecting and reconnecting to the computer, restarting the computer. I had gotten the exclamation point icon, the apple icon and a check mark but I could not get get past the "can't mount" message. I finally found one suggestion on the discussion panel that said as a last resort to "gently" drop the Ipod onto the floor from waist level. I put my Ipod in the soft-sided case and dropped it twice. The second drop solved the entire set of problems I was having. The hard drive had been clicking through all the procedures I tried and immediately quieted, I reconnected, reformatted and was good to go!

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IPod Update can't mount iPod

I have a 4th generation 20GB iPod. It's worked fine until recently. I had a couple glitches occur where it would skip to the next song in a playlist in the middle of a song. I tried updating the software on the iPod, but the entire thing crashed and now the glitches on the iPod are worse, iTunes and the updater can't read it and other PCs can't read it also. I have tried all of the trouble shooting guides about this problem. Is there a way I can reformat or wipe my iPod when computers can't recognize it?

http://discussions.info.apple.com/webx?128@@.68bce79e
After searching the posts on this forum for a while, I found a lot of people are having the same problem with their 4th gen ipods. Someone posted the same link that i put above and said something like "if you're ipod is not under warranty, you should try the link and see if that suggestion helps."
THE SUGGESTION IS TO DROP THE IPOD FROM WASTE HEIGHT ONTO CARPETTED GROUND!!! It f*ing worked, man. After dropping it and restarting it, I went and plugged it into my laptop, and when I ran updater IT FINALLY LET ME CLICK RESTORE AND RESTORED THE IPOD!!! I'm guessing that updater was freezing and greying out the "update" and "restore" buttons for you like it was for me. But not after i tried dropping it.
This is a pretty crazy solution, but i'm guessing that when i dropped it a bit ago, something got disconnected or something got connected that shuoldn't have. I don't know, but what i do know is that my ipod is working again. Hope this helps!!!

Replacement Ipod 1.4 not recognized on PC and Updater "Can't mount Ipod"

I just received a replacement Ipod mini 1.4 which is formatted for Mac. When I run the most recent version of the updater, I get an error message that states "Can't mount IPod".
My Ipod no longer shows up in the "My computer" menu when I connect it to my PC, the only place it shows is in the actual usb hub in the device manager.
I tried all the actions in the following link to no avail (http://docs.info.apple.com/article.html?artnum=61711).
Please help!
Note: I am leaning toward the illiterate side of computer literacy so please bear with.
2nd Generation Ipod mini 1.4 Windows XP Pro

the same thing happened to me, and no, itunes doesn't recognize it.
ephpod also doesn't recognize it, and neither does ipodwizard. i removed itunes and installed 6.0.5 and that also doesn't recognize it.
i downloaded an older ipod updater exe (from 3-23, before it became integrated into itunes 7) and even that won't recognize it.
i went back to itunes 7, and when i run an itunes diagnostic i get all green lights except the bottom, which means itunes can't tell that it's hooked up.
but i see it in my computer, and the details still say that it has the data on it.
also, when i try to use it normally there are no songs on it. the details say 0 songs, etc, but still says 22gb of space taken.
i'm running windows xp, service pack 2, itunes 7, and am using a 5g 30gb video ipod. the ipod says that it is firmware version 1.2

Brand New IPod Mini - Can't mount iPod from IPod Updater

Just bought a brand new IPOD mini. When I try to use the IPod Updater, I get an error message "Can't mount iPod".
Windows XP Services shows IPOD services is started.
The IPOD appears in My computer as "Removalable Disk".
Also, my IPOD does not appear in iTunes.
Cheers,
Dilip Patel
Ottawa, CANADA

This is a very reasonable strategy. It has been previously used for USB problems with battery charging.
See this link: The iPod Battery Unplugged..
A synopsis of it is as follows:
"For best results, try not to use computer ports to charge your iPod. USB is especially sensitive to how many devices are on it and what the resulting bus voltage is. It may even display the charging icon but not be adding much to the battery. USB versions prior to 2.0 will not charge your iPod (and probably be too slow for its other functions). Even USB 2.0 is limited to 700 milliamps and an iPod "likes" to see one full amp for charging, plus some to spin the HD while mounted. Some (early) iPod models will not charge from USB, period. Some PCs use 4-pin Firewire cables (all Macs are 6-pin) which carry no charging voltage, so they won't work at all for recharging and can allow your iPod to run down and cause serious problems while updating firmware, restoring, or loading songs. Both USB and Firewire require the iPod to be mounted by your computer as an external drive, which means the iPod's HD is spinning, using some of the juice that the battery might like to have. And if the computer sleeps or is turned off, the battery won't charge and in some cases will actually drain through the port circuits. Bottom line: if your ports are not doing a good job of charging your battery, use the wall adapter to charge for several cycles before questioning the battery's credentials. If you have a new iPod which only comes with USB, don't panic; it can work fine. But if you do experience problems, either take everything else off the USB bus (except mouse & keyboard) and/or get an AC adapter."

Can't Restore IPod message: "can't mount ipod"

when i try to restore my ipod, theres a message that says "can't mount iPod"
is there any way i can restore it?
your help is greatly appreciated.

ok first try to restart ur computer
-then put the ipod into disk mode http://docs.info.apple.com/article.html?artnum=93651
-now try to restore it

IPod Updater software "cannot mount ipod"

Hmm.. ok so a couple months back my iPod just took a crap on me. I hook it up to my pc and get the apple logo then the whole folder w/ !. Then it goes into the "do not disconnect" thing but then it resets on a continuous cycle. I've tried to hook it up to the updater and restore it but the updater says it cannot mount ipod. So... my question is, do I have to send this thing in to be repaired, and will they even do it?
Thank you,
Justin

I finally called Apple. After going through everything the website says to do with the service tech, she recommended I take the ipod to an Apple Store or send it in for service. I went to the Apple Store today, and the tech there said that something was physically wrong with the drive. Since mine was still under warranty he gave me a new one.
Sorry that I didn't have a better answer

Can't Mount iPod from IPod Update

I have an iPod and haave followed all the directions to reset it including downloading the latest updates for my computer, itunes, and ipod updater. I also have a 2nd ipod that i can connect fine to my PC. When I try to connect my troubled ipod to my computer the iPod updater locks for a minute or so and then comes back with the error message Can't Mount iPod.
What do I do?

Try this link regarding your iPod wont mount
http://www.methodshop.com/mp3/ipodsupport/mount/index.shtml

Folder icon, can't mount ipod in updater, ipod not being shown anywhere

I have reset ipod,uninstalled and reinstalled itunes and ipod, downloaded the latest itunes and ipod updater, and tried to go into updater to restore or update ipod and message has said "service error","internal error", and "can't mount ipod". I really feel helpless and frustrated. Please help me.

Itunes doesnt Recognize iPod
-Taps-

Can't mount iPod error message

Hi, I am trying to fix a feezing problem on my iPod (on startup the display shows a folder with an exclamation mark) and was trying to do a factory restore on it when I ran into the following error messages.
Installing the latest version of Updater, I tried connecting the iPod and then saw a Windows error message that said:
Cannot Install this Hardware
There was a problem installing this hardware
Apple iPod USB Device
An error occurred during the installation of the device
The specified service does not exist as an installed service
After seeing this error message, Updater then displayed the next error message:
Can't mount iPod
Can someone suggest how I can fix this so the iPod is recognized and I can have Updater restore the factory settings?
Thanks in advance,
Apple iPod 20GB 20 GB 4th Gen M9282LL/A Windows XP Pro

Have a read the following carefully
http://discussions.apple.com/thread.jspa?messageID=2001071#2001071
Seems that you may need to change your iPod drive no.

IPod won't restore...error message saying "Can't mount iPod"...

I have determined that I need to restore my iPod based on my problem (I manually update playlists and cannot add a playlist because I get an error message saying "The disk cannot be read from or written to.") So I open iPod updater 11-17-2005 to try to restore my iPod and I get an error message saying "Can't mount iPod". I can't restore or update my iPod because of this error message. Can anyone help me? I've been all through the discussions, online help, etc., and can't find this particular error message. Thanks!!

I came to charge my iPod because the battery went low, after few minutes it came on with this do not disconnect, i tried to restore it also says can't mount, it has been exactly two days. I disconnected the iPod and the backlight and the message did not go off until the battery ran out. I also need some help my address is [email protected] Seriously I just got my iPod click wheel 30Gb color display, video, photo.

"can't mount iPOD" - unable to restore

Hi,
I would greatly appreciate any advise on the following problem...
My iPOD froze, so I conducted a reset. After the reset the screen displayed an exclamation point and folder icon. After reading the support guidelines on the site I tried the following:
I put my iPOD in disk mode, and fully charged it up (however note that although I have had my iPOD for 14 months the battery still lasts for around 6 - 8 hours).
I ran my version of iPOD updater on my pc which stated "iPOD not readable - needs to be reformatted for use on PC". The only option available to select was the restore option which I tried and the following message was displayed "Can't mount iPOD".
I thought that this message may be because my version of updater and iTunes were old. Therefore, I installed the latest versions - 2005 -11-17 and v6 respectively. However, on trying to run the newer updater again I can't see my iPOD in iTunes, my computer / desktop etc. now even when in disk mode.
Eventually the message "can't mount iPOD" is displayed.
Any idea's on what to try would be great.
Many thanks
John
iPOD Click wheel Windows XP
iPOD Click wheel 40Gb Windows XP

Alright. Let me start off by saying that my iPod issue is resolved. However, before I get to the solution, let me answer other questions raised since my last post.
I did try using a different USB port. I even tried my pc at work and it had the same results. Now, for how I resolved it.
After the last post, my iPod deteriorated to the point that it stopped working altogether. When resetting it, it would just come up with the Apple icon and then turn off. Without getting into all the details, I deduced that it was a bad battery. I invested $25.95 into a DIY battery kit. It was a bit dicey performing surgery on my beloved iPod, but with only minor scarring, I now have a fully functional iPod that syncs with iTunes and functions like new.
I'm not saying all "unable to mount iPod" problems are caused by bad batteries, but it could be one of the causes. Coincidentally, my problems started 16 months after starting to use my iPod. That roughly translates to 400+ charge cycles. That's when Apple says the battery performance will begin to deteriorate. I just wish Apple's SW would have some sort of diagnostics that's more accurate. I got the folder w/ the exclamation point, sad iPod and battery icon pictures before figuring out that I needed a new battery!
Dell Dimensions 2400 Windows XP iPod Clickwheel 40GB

Does anyone know what " can't mount ipod" means????

Hi
I posted yesterday with a problem. I fixed that and downloaded the ipod software. I was trying to run the updater with the ipod shuffle plugged into the computer, and now it is saying it can't mount ipod. I also registerd the ipod, but that info does not come up?
Any response would be appreciated.

Try reinstalling the iPOd service and other steps here http://docs.info.apple.com/article.html?artnum=93716

PC does not recognize Ipod - Can't mount IPOD error message

Hello everyone,
I was wondering if anyone experienced the same problem with their Ipod as I have. I have tried to play songs on my Ipod through the shuffle songs function but it does not work. The Ipod tries to play one song; however, it will not play it and then it will continue to the next which won't play either and this continues until I just shut off my Ipod. I have tried resetting it and also reinstalling Itunes but it does not help the problem.
A second problem is that my Windows PC does not recognize my Ipod when I plug it in. I have tried so many things to try and solve this including trying to restore my IPOD using the updater but when I keep getting the error message "Can't mount IPOD".
If anyone knows what I can do to try to fix this I am greatly in your debt!
Thanks!

I had the same problem. Now I have many new ones. Here goes the chain of events 1st iPod did the same exact thing:
1. Was going along my marry way listening to music
2. Music stops playing
3. I look to find my iPod cycling throughe very song but playing none... for an hour.
4. I turn it off.
5. I get home to attempt to restore it but when I plug it up to the computer, it is not recognized, cannot mount, ect.
6. I continue trying to find a way, then it stops going to the "Do Not Disconnect" screen.
7. Well I try it later on today, like 20 mins ago and it does it! Yay! but then it resets itself and it now rests on the apple logo and Windows does not recognize the USB device.
Oh yeah, did I mention I made the trade and got this one SATURDAY. Yeah so it's already broken.
any suggestions?

Can't mount ipod

my ipod's a year and a half old. he never gave me any real problems until a month and a half ago, and that was just freezing until the battery died. it was fine from that point on until last night, when it just randomly died while i was playing it through my car's stero. i let the battery drain itself again this time, and now i'm just getting a parade of screens that show the apple icon, the file folder icon, and -- when i tried restoring the ipod through my computer -- the "do not disconnect screen."
i tried restoring my ipod with the ipod updater, and all it's saying is "can't mount ipod." i don't know what that means and i don't know what to do about it. can anyone point me in the right direction? thanks. xoxo

Hi there-
For "can't mount iPod" there are usually 2 things you can do to take care of it.
First, try changing the iPod's drive letter. This article explains how to do that:
http://docs.info.apple.com/article.html?artnum=93499
Then try to restore again.
If that doesn't work, go through the steps in this article, restart the computer when prompted to do so, and then try the restore again:
http://docs.info.apple.com/article.html?artnum=302538
This ought to allow you to restore your iPod.
Feel free to post back if you have any more problems or questions.
Best wishes,
CG

Help! "Can't Mount IPod"

After multiple resets, reboots, and re-installs (both iTunes 6.0.5.20 and iPod updater 2006-06-28) I still get the error "Can't mount iPod" when running the updater. I have the flashing "Do not disconnect" message on the iPod and iTunes says "No iPod connected." In My Compter it shows removable disk that I can't do anything with. I've updated the iPodService from manual startup to automatic. I also do not have the option to restore the iPod (button is there, but greyed out.)
Where do I go from here?!?!
iPod Video 60GB Windows 2000

I thought apple was supposed to have
great customer service.. is anyone working for apple
reading the forums???
Apparently not. I have been going through all of their help articles and discussion board solutions on this topic. Mine is similar to yours. Nothing works, so I have clicked the feedback button at the end of each article, and described my issue there, along with a suggestion that they read their own discussion board. It might help if
1. Everyone who has the "ipod wont mount" "Ipod Freezes" "Do not disconnect stays on forever and ipod freezes and causes everything to hang" "Ipod freezes and makes the computer, itunes, updater etc etc. hang" issues,
2. And have tried the 5 rs and all the other suggestions ad nauseum,
3. Go through the help site and click every feedback button in articles pertaining to this issue, and send their version. Write it out concise first in notepad, and then just click and paste. I think it is the only way to get someone's attention. Apple is asleep at the wheel.
My next step is to go to itunes store, Amazon and every other site I can find and post my review. It will not be favorable. Luck, and please post if you find a solution.
Gateway 200 ARC Windows XP Pro xp sp 2 ipod nano
Gateway 200 ARC Windows XP Pro xp sp 2 ipod nano

Ipod updater can't mount ipod

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