IPod updater-good or bad?

Hello
I have read that some people, when they downloaded the updater, gave their ipod trouble....did it happen oanyone? and second: when you download it, you put in my documents, but then how does it get in your ipod?
Chris

You gotta double click and install it first, but unless you want to, i wouldn't update. Too many problems.

Similar Messages

Rezound OTA update, good or bad?

Still no Rezound forum, huh?
Well, I noticed a decreased in overall performance in my device after the update, but it was still very usable and a great device, but disappointed in the decrease in download speeds, battery life and STILL seeing the issue with my time switching back and forth between Pacific and Mountain time...I believe the time zones will sync before that is fixed lol.
Anyway, so I was sent a replacement and activated it last night and noticed immediately it had the previous software on it, which is good, because the battery life and speeds seem to be where they once were after about 4 hours of use...but there is an issue with the ear piece, the speaker seems to be blown (static and muffling) so I had to pack it up and send it back for another. I activated the phone with the new software afterwards (within minutes and in the same area) and notice the downloads speeds were back down to about 2-4 down and topped out at 1 up (the replacement, both exceeded 10) I am in Phoenix,AZ where 4G is all over.
I am hoping the next replacement has not been flashed w/ the new update so I can ignore it if it happens to come up. I know its recommended by VZW that all phones have the latest software, but after seeing first hand what the update does to the speed and battery, is it really worth it? Could it be that my device was bad all along despite it working perfectly prior to the update? I did perform factory resets and kept 3rd party apps very minimal but no difference. Is this "Verizon Location Agent" really to blame for the battery life? I fear receiving the next replacement and it working fine, then the update comes along and ruins the phone again...I doubt that is enough ground to request another replacement.
What to do, what to do!

I've been lucky with my TBolt and Rezound. I haven't had all of the problems others have except for the network problem with the Bolt. Since I still have it, I've been tempted to root it just to experiment, but the Rezound has been so great that I just haven't been in a hurry to do it. My speeds with the Rezound after the update are about the same as before. They go up and down, depending on when I check it and what server I connect to. I'd love to get the 20's and 30's some report, but my best is about 16Mbps and this morning I'm getting 4 to 7Mbps.
I don't usually see that much difference in how fast it connects to web sites, maybe because I don't check the speed when I'm surfing, if it connects I'm happy. It also seems to slow down when I tether to my laptop, but I seldom check it then either. Having a stable connection that doesn't drop out and need to be restarted every 5 to 10 minutes is more important to me than what the speed is. Even at it's slowest, it's still faster than the non-existent WiFi we have at work.
Hope your next one works better. If it doesn't keep bugging them till you get one that does.

Live Update GOOD or BAD

just wondered if the live update is reliable and if so should i update bios ?? i read here about not too be trusted
i am running my system on standard settings bios ver 1.8 and all original drivers off the supplied cd
todate have not had any problems have resisted the updates due too the issue mentioned above i can't afford too screw up my board
however i do have a saying if it ain't broke don't fix it and normally follow that rule so i guess their is no real need to update
your thoughts and views would be welcome have a good day all

thanks for the swift reply Xmad
i will stay put as i say have had no problems from the new system build {touch wood
Thanks Again

Lumia 822-Denim update, good or bad?

I downloaded the long awaited windows 8.1 to my lumia 822 this morning but found that it has taken away my ability to take, view, and send pictures. I'm guessing that this is a bug but I'm not sure. Has anyone else had better luck?Lu

I had the same issue. Along with some other oddities that showed up. I know that it is not what most people want to hear, but I ended up having to reset the phone back to factory and rebuilding it from the ground up. I did not let it restore any of my previous settings. (It may have been fine, but I didn't want to take the risk)
This is work, but remember you are loading a new OS onto a device that was out before the OS was so there may be some work and tweaking that needs to be done to make it work.

What exactly are the updates good for on an ipod

I ask because mine is windows format, and im having trouble transferring all the metadata off my ipod with senuti to a back up so that i can reformat the ipod to mac and then sync in my senuti backed up library. I was wondering if anyone knows what exactly are the updates that you get. my ipod is 1.2 5thgen.
If i were to have the latest update would i be able to see album cover art view when the ipod is plugged into itunes? I noticed that i can see that view in library mode but not in ipod mode. (my pod isnt synced)...
so what are these updates good for?

hey thanks for your reply.
I do have it set to manual and i can see the art on the ipod by itself, but even with manual transfer itunes wont let me view the artwork modes unless i am playing off my computers library (which doesn't have the songs on my ipod on it). I called apple earlier today and some tech support guy claimed that itunes does not support this feature. Is this correct? can anyone out there see artwork modes on an unsynced ipod through itunes?

Updating iphone3 is it good or bad?

updating iphone3 is it good or bad?

updates are always good. you should always update as soon as you have an update available.

IPod touch - IS IT GOOD OR BAD?????

i have just bought an ipod touch and my personal view is excellent!
98% works perfectly - just the safari web brouser can be slow (eventhough im on highspeed wireless broadband)
i love the coverflow and scrolling is amazing with a flick of a finger
buying on the move is a big bonus - i've just been to scotland and was in a wifi area and bought a couple of songs! it only takes seconds aswell!
pictures are clear and easy to see and zooming in by 'pinching' is clever and works well.
obviously videos are good and so is music!!!!
thats what i think about the Ipod touch what about you - please leave your comments on it - good or bad..............

What I have found disappointing so far is web access on the ipod touch: I have not been able to log on to any commercial network (= requiring some sort of authentication) for example in hotels. It seems that Safari on the ipod touch does not support certain functions required. The connections worked flawlessly from Safari on my Macbook so it seem to be a ipod touch issue (I assume the same goes for the iphone).

Wanting to buy a refurbished Ipod Nano 3rd generation....Good or Bad

I had purchased the 2nd generation Ipod Nano (display unit) though never played, but when I got it home and synced music onto it the music showed up in the Ipod when connected to the computer thru the USB cable, but once I would unplug the unit from the computer, the Ipod wouldn't even power up. So, I took it back - now I need to replace that one for my daughter. I can't seem to find the 2nd generation Nano's anywhere, but on the Apple website, they have the 3rd generation Ipod Nano silver on clearance but like title states it is REFURBISHED, is this good or bad? I need to know asap, so that other arrangements can be made, just in case I need to look further on Ebay or other forums that list items for sale. Thanks, And I hope to hear from someone real soon. Melissa

Apple's refurbished stuff is supposed to be very good.
Although I have not purchased any of it myself, I know people who have who have all been very happy with it.
Question. Is your iPod still under the 1 year warranty? If so, you can send it in for service.
Check this out:
iPod Service Request
I hope this helps!

Bad iPod update software?

Last week I was prompted to install the latest ipod and itunes software released 1/10/06.
However, upon installing the software, my ipod no longer updates - anything.
I've done the 5-R's, I've reinstalled everything from scratch, and it still won't update:
These five steps (known as the five Rs) will conquer most iPod issues.
1. Reset your iPod.
2. Retry with a different USB port.
3. Restart your computer.
4. Reinstall iPod and iTunes software.
5. Restore your iPod.
I suspect there is something very wrong with the latest 1.11 ipod update.
Symptoms:
1) PC & iTunes see ipod fine
2) itunes shows songs/podcasts on the ipod
3) ipod is blank - no podcast menu, no playlists are updated, it's blank.
Anyone know if Apple has responded to this issue? or has a fix in the works? Or if there is some way to roll-back to the older version? or what I can do?

Hi Posty,
Welcome to Apple Discussions
I don't know if this will help but won't the old software (version 1.0) be on the install CD that came with the nano?
Regards,
Colin R.

Ipod updater broke my ipod

To whom it may concern,
My name is Benji. I am one of the customer of apple and Mac. I got many staffs from apple, and I believe it's really a good company. Unfortunately, one day after I used the ipod updater 2005-9-23, one of my ipod, an ipod mini 4GB lost it functionality. The situation is like after installion the ipod updater, a apple logo shown on the screen of my ipod mini, and then suddenly, a folder logo appear with "www.apple.com/support/ipod". I did search on that website and got no solution. Then I went to one of the apple store which is in Staten Island mall for assistance. I made an assigment there, and the staff who responds to my case told me that they couldn't fix it, since mine is an old generation ipod. I asked him whether that ipod updater granteen the safety of user, he then told me to post my situation online to you to see whether I would get a replacement or any refund on it. Please help me, since that ipod is the gift from my girl friend. And I did read the requirment before installation. I hope apple would reponds to this accident.
Thank you so much,
To install and use iPod Software 1.4 for iPod mini and iPod Software 3.1 for iPod with Click Wheel, you need:
• An iPod mini or an iPod with Click Wheel
• A PC with a high-power USB port or card (USB 2.0 recommended), or FireWire* port or card
• Windows 2000 with Service Pack 4 or later, or Windows XP Home or Professional with Service Pack 2 or later
• iTunes 4.7 or later
Updated September 15, 2005
Message was edited by: ipod updater

further info ...
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

How do I open iPod updater!?

I don't know how to open iPod updater to restore my iPod. I've heard that it is now built into iTunes version 7.0, but I didn't know how with old versions either, and now my old 20gig has crashed. I get the "sad iPod" icon. If it's built into v7.0, and my iPod isn't recognized by iTunes, what can I do? Help!

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
In case you need an old versions (window only)
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2997880
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

I think the latest ipod updater is broken...I don't recommend using it.

Hi all,
I had ipod 30 gig video number 1. It would lock up and couldn't be reset so you had to wait for the battery to die to charge it up to use it again. Then it started skipping tracks. Then one day, post an update attempt of the firmware, the dreaded folder with an exclamation mark came up.
Well I finally managed to get the updater to try to restore it only to have it come back with 'firmware update failure - disc write error'. I figured it was just that the hardrive was toast.
So I took it to the Apple care center and got ipod 30 gig video number 2 replacement! Yea!
Brought it home, plug it in to charge a bit - said do not disconnect for a couple hours so I finally disconnected it. I could see the menus so it was working at this point.
Then I ran THE DREADED IPOD UPDATER!
Firmware update failure - disc write error!!!!!! AGAIN!!!!
Boom, right back to where I was with the first one. Can only either get 1) the folder of doom (explamation mark folder) or 2) disc mode; do not disconnect to show up.
Itunes 6.05 (reinstalled several times at this point) wont see it.
Ipod updater will come back with 'cannot continue because another app is using the the ipod' - except it has given me this message even when the ipod is not connnected!
I have tried pluggin in ipod with just itunes going, just the updater going, nothing going and starting itunes and nothing going and starting the updater. I have swapped the usb cable. I have stood on my head and whistled a tune.
Nothing works.
I have gone thru the 'when your itunes does not see your ipod while windows does page' to no avail. I am not going to reinstall windows on a machine that is working perfectly well. Basically, these issues all started when I downloaded the newest ipod updater.
I am going to see if I can get an older copy or something but this is downright ridiculous. I have spent basically 3 hours tonight shutdown/restarting and searching for the phone number to call for my 90 days or support call to no avail on the website.
So, good luck people, you are going to need it!
ipod video 30 gigs Windows XP Pro dual opteron 244, 2 gig ram, 15k scsi drive
Windows XP Pro dual opteron 244, 2 gig ram, 15k scsi drive
Windows XP Pro dual opteron 244, 2 gig ram, 15k scsi drive
Windows XP Pro dual opteron 244, 2 gig ram, 15k scsi drive

Hey there,
So I finally got the itunes 6.05 installed on the office machine as well as the ipodupdater 6/28/06.
I started itunes. I started the updater and it said hook up an ipod to update. I hooked up the ipod and after a bit (1 minute) I was given the option to restore (but not update). I choose restore and after about 2 mins it was restored and progress bar on ipod had moved as well as on the main computer screen. Then it showed the menu briefly (yea!) but then went to do not disconnect mode (boo). Fortunately, after another few minutes I was given the option to name the ipod on the main computer and then after that the ipod went back to its menu screen so I quick unplugged it.
So now I am back where I was when I took it from the shop the other day. Now to see if I can get songs on it tonight at home.

Downloaded new iTunes/iPod updater, iTunes now crashes during iPod updating

I downloaded the new iTunes and iPod updater yesterday-- now when I plug my iPod into the USB, it recognizes my iPod, the "Updating iPod. Do not disconnect." message comes up, but as soon as "Updating Track 1 of 9." appears, I get a Send Error Report message "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. etc" (I wasn't sure what, if anything, I shoudl include here from the Error Report Contents.) Has anyone else encountered this or have any tips? I've tried the uninstall/reinstall trick to no avail.
Thanks!

I fixed this for my Nano by using the iPod Updater Restore to revert the firmware to version 1.0 and removing iTunes 6.0.2 through Control Panel. I didn't delete the leftover directories. I then reinstalled iTunes version 6.0.1.3.
The Nano is now happily recopying all my music. Should be done by midnight.
Good luck.

Video freezes when playing after ipod updating

My 60GB ipod video freezes up after a few minutes of playing video. It was operating fine until I installed the latest IPOD updater software "2006-01-10". I have tried reseting the ipod, but it makes no difference. When the freeze occurs, I found that returning back to the main menu is the only way to get the video to return to playing. Otherwise, I tried fast forward and it sometimes plays, but without sound.
This is a new IPOD, so I can return it today for a full refund from the apple store.
Any ideas?

My 60GB ipod video freezes up after a few minutes of
playing video.
The only way to fix it is to go back to the previous updater. You'll lose everything on your iPod but you can sync again afterwards.
1) Uninstall the 1.1 updater from your computer.
2) Install the 1.0 updater onto your computer. It's on the CD that came with your iPod.
3) Plug in your iPod.
4) Run the 1.0 updater.
5) Select 'restore'.
6) Follow instructions.
7) Resync with iTunes.
Good luck.

Can't see 5gen Ipod in iTunes or Ipod Updater

Hello I have the new 60gig 5gen ipod, well a few days ago my ipod stop showing up in iTunes or Ipod Updater. I have done every thing said to do here http://docs.info.apple.com/article.html?artnum=93716 except reinstall windows xp, The problem with reinstalling windows is that I do not own a copy of xp, and I dont want to buy it. Does any have any Ideas for me?

Somebody posted this info yesterday and it worked for me. I had the same problem and after 4 hours of trying to fix it, this worked. The problem seems to be with the upgrades of the IPOD software and Itunes. DO NOT UPDATE THEM.
To fix. Completely uninstall Itunes and the IPOD programs by using the add-remove in Control Panel. You will also need to go to your C: and delete any remaining folders in Program Files. Then reboot.
Now disable any antivirus software and disconnect from the internet. Take your orginal CD from your IPOD and load the IPOD software first and then the Itunes program.
This worked for me after much frustration. Good luck...

IPod updater-good or bad?

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