IPod Updater software "cannot mount ipod"

Hmm.. ok so a couple months back my iPod just took a crap on me. I hook it up to my pc and get the apple logo then the whole folder w/ !. Then it goes into the "do not disconnect" thing but then it resets on a continuous cycle. I've tried to hook it up to the updater and restore it but the updater says it cannot mount ipod. So... my question is, do I have to send this thing in to be repaired, and will they even do it?
Thank you,
Justin

I finally called Apple. After going through everything the website says to do with the service tech, she recommended I take the ipod to an Apple Store or send it in for service. I went to the Apple Store today, and the tech there said that something was physically wrong with the drive. Since mine was still under warranty he gave me a new one.
Sorry that I didn't have a better answer

Similar Messages

IPod Update can't mount iPod

I have a 4th generation 20GB iPod. It's worked fine until recently. I had a couple glitches occur where it would skip to the next song in a playlist in the middle of a song. I tried updating the software on the iPod, but the entire thing crashed and now the glitches on the iPod are worse, iTunes and the updater can't read it and other PCs can't read it also. I have tried all of the trouble shooting guides about this problem. Is there a way I can reformat or wipe my iPod when computers can't recognize it?

http://discussions.info.apple.com/webx?128@@.68bce79e
After searching the posts on this forum for a while, I found a lot of people are having the same problem with their 4th gen ipods. Someone posted the same link that i put above and said something like "if you're ipod is not under warranty, you should try the link and see if that suggestion helps."
THE SUGGESTION IS TO DROP THE IPOD FROM WASTE HEIGHT ONTO CARPETTED GROUND!!! It f*ing worked, man. After dropping it and restarting it, I went and plugged it into my laptop, and when I ran updater IT FINALLY LET ME CLICK RESTORE AND RESTORED THE IPOD!!! I'm guessing that updater was freezing and greying out the "update" and "restore" buttons for you like it was for me. But not after i tried dropping it.
This is a pretty crazy solution, but i'm guessing that when i dropped it a bit ago, something got disconnected or something got connected that shuoldn't have. I don't know, but what i do know is that my ipod is working again. Hope this helps!!!

Ipod updater can't mount ipod

Hi everyone, I get the folder with the exclamation mark picture so I'm trying to restore my ipod.
The problem is, when I connect my ipod and run the program, I get an error that says, "can't mount ipod."
Any ides?

I had the same problem today; I tried reformatting, updating, disconnecting and reconnecting to the computer, restarting the computer. I had gotten the exclamation point icon, the apple icon and a check mark but I could not get get past the "can't mount" message. I finally found one suggestion on the discussion panel that said as a last resort to "gently" drop the Ipod onto the floor from waist level. I put my Ipod in the soft-sided case and dropped it twice. The second drop solved the entire set of problems I was having. The hard drive had been clicking through all the procedures I tried and immediately quieted, I reconnected, reformatted and was good to go!

Ipod update software server cannot be connected?

i was trying to update my ipod touch using the general setting update, download it then it ask to install. Followed instruction then the connect to itunes put out, i did that, itunes said need to restore, i said ok
but then this happened, ipod update software server cannot be connected,
how the ...... i mean i have no idea what happened i just want my ipod touch back, can someone please help me

Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

IPod Updater Software won't install in computer

Help! I've searched through the discussion boards and can safely say I have not seen my specific problem with the iPod Updater software posted. For 8 weeks, I've installed the latest iPod Updater software (06-26; 09-23; 10-12) that I've downloaded from Apple and zdnet sites. Like most everyone, I kept getting the message that the iPod software is too old, etc. After each installation, everything seems to have downloaded properly. I then go on to the Utilities folder, and after I click on the latest Updater software to finish the installation, my computer keeps asking me to connect my iPod, and the Update and Restore buttons are greyed out. I even went up to the Options menu to Update and Restore and that's also not viable. I've then tried to reset, restore my iPod, nothing was working. I was even on the phone with Apple for 2.5 hours (iBook and iPod helpdesks) and the newest result is that my iPod is in the disk mode; and the folder with the exclamation mark is flashing. When I checked the Console log of my computer, I found this message:
2005-11-16 22:36:48.012 Installer[365] SUIS couldn't be installed because "This software cannot be installed on this computer."
2005-11-16 22:43:09.278 SystemUIServer[196] Trying to set an iPods time, though I have no user client.
Has this happened to anyone? Does anyone have any working solutions? Should I have posted this on the iBook site? I'm at my wits end.

I am experiencing the same problem. I cant seem to get the ipod updater to actually update my ipod.
itunes tends to freeze my system, even though Ive had a full format and reinstall. I think the trick is getting itunes v4.9 though I am struggling to find this version as well...

I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection

I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection

Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.

ITunes and iPod updated software is impossible to download

I download stuff all the time, but I have not been able to download any recent itunes or ipod updated software since december 2005.
Of course, Apple provides no easy contact info just this useless message board.
There is nothing wrong with my cable modem. There is something wrong with the apple servers. overloaded or something.
Count me as fed up 2.
toshiba laptop pentium 4 Windows XP

If you go to apple.com, you'll find a Contact Us link at the bottom of the page. I have a copy of iTunes for Windows downloading now for a friend who has a slower connection than mine so the server seems to be fine.

IPod Updater Software

Will having the newest iPod Updater software help me become one step closer to opening iTunes?

Unless your iPod needs to be updated to current firmware, probably not.

While updating software on my iPod touch 4 my computerswitched itself off and now iTunes is asking me to restore to original settings but there are photos on my iPod that have not been backed up. Am I going to lose them?

While updating software on my iPod touch my computer switched itself off and now iTunes is asking me to restore to original settings. I have photos on my iPod that were not backed up so will I lose them if I resore to original settings? If so is there any way I can get them back?

After you restore to factory settings/new iPod you can restore from backup. See:
iOS: How to back up
That is your only choice

IPod updater software download problem

Hi. I got the !/folder icon on my Nano. Plugged it into my computer and reset it (but still get !/folder). Got a message that software version 1.1 was available. Am unable to download software. When I click the "download iPod updater software" button on the ipod updater download webpage, the download dialogue starts but no progress is made in the download. I've tried many times (using both the "save to folder" option and the "run" option, but the download stops as soon as it begins [little icons of pieces of paper fly through the air and into a folder but no data!]. I waited overnight in case the download site was swamped and tried again, but the same thing happened. What could be the problem?
1. Reset your iPod. Check
2. Retry with a different USB port. Check
3. Restart your computer. Check
4. Reinstall iPod and iTunes software. Problem!
5. Restore your iPod.
What to do? What next?
Compaq Presario R3000 Windows XP iTunes 6.0.1.3
Compaq Presario R3000 Windows XP

FYI: Problem resolved. I still don't know what the problem was, but I have finally managed to download the updater software.
Using the updater to install the new software solved the problem with the iPod, BTW.

REPLACED IPOD, UPDATE SOFTWARE NEEDED

MY IPOD WAS LOST AND PURCHASED A NEW SHUFFLE,NOW WHEN OPENING UP MY LIBRARY IT STATES THAT WE NEED TO GET THE LATEST VERSION, IF WE DOWNLOAD WILL I LOSE MY LIBRARY?? HOW WOULD WE GO ABOUT GETTING IT TO RECOGNIZE THE NEW ONE AS WELL AFTER THIS IS DONE, WE ARE REALLY NEW TO THIS!

Hello D.S.
>What is the point of downloading the ipod update software?
Well... it would include the latest installer to make sure that updating your iPod would be less problematic (but not totally).
Does anyone know if its free?
It's free:
http://www.apple.com/ipod/download/
>Also, does it make my nano work better.
In some cases.
>I read the small article under "iPod Updater" on this website and it said it would fix the bugs of the nano.
Sometimes.
>Will it erase the data on my ipod?
No, not if you follow the directions in this article:
Updating iPod software
>Does anyone know what bugs it fixes and can anyone whose downloaded and installed it shine some light on this situation please.
At the moment, the nano's software is still at version 1.0. So there haven't been any bug fixes yet. We'll just have to be patient.
Gary

IPod Updater software on CD?

This should be in a separate forum... but I am wondering if it is possible to get the iPod Updater software on CD (separate from a new iPod), instead of downloading it from the internet, (which for dial up users, can take quite a long time).

No, but you can find a friend on a faster connection and work a deal to get it burned to a CD on his system. For that matter, the boys and girls on the Genius Bar would probably do it for you.

ITunes and iPod updater won't recognize iPod

I'm running Windows XP and it shows the iPod is there but it won't show up in iTunes and iPod updater after 'initializing' for a good 5-10 minutes says either 'could not recognize the iPod' or if it does let me restore give the 'Firmware update failure. Diskwrite error.' I have the latest iTunes and iPod update and went through all the steps in the 'Windows recognizes iPod but iTunes does not' Troubleshooting help section. All these problems started when I tried to update with the new iPod updater software and got an error, everything worked fine before. I have also tried using a friends USB cable the problem is obviously in the Nano itself. Is there any way to safely format without using the iPod updater? or what should I try doing next?
Also it seems like when the nano isn't plugged into a power source it drains the battery, with nothing showing on the screen because it always starts charging when I hook it up to the computer even though it was fully charge before.
Thanks for any help.

Hello,
I too am having this exact same problem. My iPod nano was working perfectly until this "latest update" Since I installed that update my itunes and my ipod updater will NOT recognize my iPod. I am getting all the same error messages as you.
I have done EVERYTHING recommeded in the support pages. Reinstall, uninstall, install, reboot I've done it all a hundred times. I have over 5 pages of support documents I printed up and I followed them to the T. I have 10 different USB ports including 3 2.0 USB ports. My windows recognizes the iPod instantly, but the updater will not.
I 'm starting to think it's a problem with the update software.
Please, if anybody has any advice other than "www.apple.com/support/ipod" please post something. I have had my Nano since October and never had a problem with it and I really, really miss it right now.
Thanks
Windows XP
Windows XP

Ipod updater doesn't see ipod shuffle

ipod updater doesn't see ipod shuffle...can any body help...

Restore your Ipod from a Mac computer not a PC it will normally be reconized then by the Pc if not send it to the store

Cannot mount ipod

When in ipod updater it says that it cannot mount my ipod? how can i resolve this?

Hello
Please have a look
http://discussions.apple.com/thread.jspa?messageID=2001071#2001071

IPod Updater software "cannot mount ipod"

Similar Messages

Maybe you are looking for